Characters Bar & Grill

123 Old River Rd, Andover
(978) 975-3600

Recent Reviews

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James Holder

Went to have dinner. Must have sat there for about 20 mins while the waitress just sat and chatted with the only two other guests there. Eventually left after not being served. Worst service I've ever had in my life.

Atmosphere: 1

Food: 1

Service: 1

Bryce Bartunek

Went here for a wedding after-party at roughly 11:30PM and they were very accommodating to everyone who showed up sporadically until last call for the bar. Darlene and Alex took really good care of everyone despite them being on the tipsy side. Good people here, and while I can't speak on the food since we didn't have any, highly recommend coming for the bar, they'll treat you well

Atmosphere: 4

Service: 5

molloykjm

Convenient, casual and comfortable. A mixed crowd of business and family parties. Service was good, food was tasty and as ordered. My son gave the pizza two thumbs up. I would take the family back.

David Prestipino

I've never been there , I just wanted to give them five stars

Atmosphere: 5

Food: 5

Service: 5

509lp

I had dinner here as I was staying at the adjacent hotel and I have to admit that I was a bit anxious because you don't know what you're going to get when you go to a restaurant within a hotel setting. In my experience, these places are usually overpriced and the food is terrible. Not so with this place! I was pleasantly greeted and had an awesome dinner of beef tips with potatoes and veggies. The meat was perfectly seasoned and juicy. A great way to end the long, hard day.

Robert Lentini

Pretty good. Friendly bartenders. Would go again.

Atmosphere: 4

Food: 4

Service: 4

OLIVER NAZARIO BRUGAL

Good place to enjoy with friends.

Robert Crabtree

Enjoyed all the staff, food is good and they have a good selection of drinks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich

Anonymous User

Mid food and terrible service. very disappointed

alex

I’ll save you the headache and recommend just getting Wendy’s or going to the chili’s up the street. Poor service, we had to leave because my 35 week pregnant fiancé wasn’t allowed to even have a water bottle in her possession. And Wouldn’t serve food because there was more than 5 customers. The hotel should just get rid of the place all together.

Nikki Lynn

Great dining experience last night, it was busy with a hockey group but staff took care of us promptly and checked in on us several times. Food was very good, burger came out a perfect medium, onion rings & fries were great.

leanne tosto

We sat at our tanle for 20 minutes before anyone even realized we where there.The service was Terrible.The bartender told me they dont have any waitressed nor a bus boys. This is why the service was Terrible the manager really needs to hire some waiters and more staff

John Hagin

Usually grossly understaffed. The poor bartender has to tend bar and wait tables most nights I’ve been here. Food was decent but a very limited menu.

Martin Vasilevski

Had a cold beer, cheese curds and BLT, it was all good and convenient since this is inside the hotel. You can also charge it to your room if you want. Cool spot.

M Desormeau

Couldn't tell you if the food was any good. Walked through the doors to smell urine and a mixture of other foul smells. Turned right around and went out to a restaurant. Thank God breakfast was served in another part of the hotel the next morning. Skip it...

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