Chili's Grill & Bar
131 River Rd, Andover
(978) 686-5075
Recent Reviews
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Went for dinner with my children while traveling from Canada, absolutely amazing experience! From the host who sat us, multiple staff running our plates and drinks, and our wonderful waitress Cassie who went above and beyond to make my children feel comfortable. My 4 year old must have asked her 50 questions and she answered all of them! Amazing staff, great experience, will definitely come back!!
Atmosphere: 5
Food: 5
Service: 5
Great place service was good and it was clean unlike other restaurants I’ve been too
Atmosphere: 3
Food: 5
Service: 5
Friendly staff. Great burgers.
Atmosphere: 5
Food: 5
Service: 5
Elevated fast food.
Atmosphere: 3
Food: 4
Service: 3
My fajitas were great. Service was a tad slow. Not super busy either.
Atmosphere: 4
Food: 5
Service: 4
Excellent service, great food, reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Only improvement they could make is not to calculate suggested tip on the sales tax portion of the bill.
Atmosphere: 5
Food: 5
Service: 5
Todays manager was Peter, he resolved our TOGO order problem and was very kind . Left a great impression on us even though we got our food to go. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Staff always has good vibes! Love it here
Atmosphere: 5
Food: 5
Service: 5
Ordered food for pick up and 1/2 my order was missing. Called within minutes after leaving and manager said they would refund me for the food missing. Now 3 weeks later still no refund or anything.
Restaurantji Recommends
Great people and service. the spot to go when you want a great burger and a beer with friends.
Atmosphere: 5
Food: 5
Service: 5
Felt Threatened by Waitress – Very Disappointing Experience
The food was amazing as always, but I had a horrible experience with one of the waitresses. My older sister and I paid separately — she left a tip, and I paid $100 using my uncle’s card, as he told me not to spend more than that. I even explained this to the waitress. There was $8 left, which I paid in cash.
As my cousins and I were leaving, the waitress stopped us in front of other customers and demanded that I add a tip to the card. I told her the card wasn’t mine, but she kept insisting I pay more. My cousins are all minors, and we all felt extremely uncomfortable and pressured. I ended up giving her my gas money just so we could leave.
What made it worse was that all she did was take our order — another staff member brought our food and handled the refills. I’ve worked in customer service and in the food industry myself, and I understand how hard the job can be, but I have never threatened a customer or refused to let them leave over a tip. That kind of behavior is unacceptable and unprofessional.
This happened on October 30th, about two hours before closing. The waitress was around 5’2” with tattoos on her arms. I’ve always loved coming to this Chili’s, but this experience left me embarrassed, disappointed, and honestly a little shaken. I hope management addresses this so no one else feels threatened while dining here.
Atmosphere: 2
Food: 4
Service: 1
Great place to go for lunch and dinner fried mozzarella is the best
Atmosphere: 5
Food: 5
Service: 5
Love this place, from food to atmosphere and service. Went there for dinner yesterday on my way back to Boston and had the smash burger. It was simple yet so good. The fries are nicely seasoned, crunchy and not oily. For dessert, I tried their famous molten chocolate, it was good but I’ve honestly had better. The cake was slightly dry and it did not have enough chocolate on the inside. Portions are big so it’s a good value for money.
Hopefully they’ll open a branch in Boston.
Atmosphere: 5
Food: 5
Service: 5
I’m very disappointed with my recent takeout order from Chili’s. In the past, I dined in and really enjoyed the chicken crispers, which were fresh and flavorful. Based on that experience, I ordered a chicken platter for a party, but the quality was completely different. The chicken was rubbery, chewy, and had an unpleasant, almost plastic-like texture. It was inedible and unfortunately ended up being thrown away, which felt like a complete waste of $60. I had expected the same quality as what I was served in the restaurant, but this was very disappointing.
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