Starbucks

14 Main St, Andover
(978) 475-7752

Recent Reviews

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Pilai W

From the moment I stepped through the door, I was greeted by the warm aroma of freshly ground coffee beans and the gentle hum of friendly chatter. This café isn’t just a place to grab a drink—it’s a little sanctuary where good vibes flow as freely as the espresso.

The décor strikes the perfect balance between rustic charm and modern coziness. Sunlight pours in through large windows, casting a golden glow over wooden tables and plush armchairs. The walls, adorned with local art, add a personal and creative touch that makes you feel part of a community the moment you sit down.

Of course, the star here is the coffee. Every cup feels like it’s brewed with care and passion. The baristas are not only skilled but genuinely enthusiastic, happy to chat about bean origins or suggest a brew to match your mood. My cappuccino was smooth, velvety, and topped with a delicate leaf of latte art that made me smile before the first sip. Alongside it, I tried a flaky almond croissant—light, buttery, and utterly divine.

What truly sets this café apart is the atmosphere. Whether you’re here for a quick morning pick-me-up, an afternoon of reading, or a casual meeting with friends, it feels like time slows down. The soft background music and subtle buzz of conversation create a comforting backdrop, making it easy to linger.

In a world that often rushes by, this café offers a gentle reminder to pause, savor, and appreciate life’s small joys. Each visit feels like a warm hug in a cup, and I leave with a lighter heart every time. If you’re looking for a place that serves not only great coffee but also a generous pour of positivity, this is it.

Atmosphere: 5

Food: 5

Service: 5

P C

coffee is good. Takes more than 5min to wait for the drink. Wish it has drive through.

Atmosphere: 4

Food: 5

Service: 4

Scot B. Wilks

I live a few streets away and visit this location often, and I’ve never had a bad experience. Today, just want to recognize this morning’s team of baristas.

Working the morning “rush hour” at Starbucks has to be an absolute gong show, especially with mostly highly-customized orders both in-person and in the app. When I walked in to pick up my app order at 8:30ish this morning, there seemed to be a relatively long line at the counter and several people waiting for food. (My guess is that they were understaffed, but who knows.)

Instead of devolving into more chaos, the workers quickly and calmly pivoted to address the backlog, and when I came back 10 minutes later, everything was running smoothly again. They apologized for the wait (which was realistically no more than an extra minute or two), and cheerfully told me to ‘have a nice day’.

I mention this because there’s a lot of talk these days about how customer service has slipped, and in situations like this, you might see staffers arguing or even getting snippy with impatient, high-maintenance customers. These kids (sorry for showing my age here) handled themselves really well under pressure and should be recognized for that.

One final note in this novel (sorry), props to my fellow customers, who even as they waited, were courteous and respectful to people doing their best to meet high expectations quickly in a difficult customer service job. Most of us have ‘been there’ before, and it doesn’t go unnoticed!

Atmosphere: 5

Service: 5

janet jefron

Highly recommend to anyone.

Service: 4

Benjamin Keenan

This Starbucks location is near my work, and I was trying out the Starbucks app, so I went to try a lunch time drink there getting a grande iced summer berry lemonade refresher.
The service for a walk in was prompt. My barista scanned my gift card with a smile on her face, and I sat in two comfortable and cozy high backed chairs with a small table in between them.
Before I knew it my drink was ready. And I looked around at people enjoying their drinks, having conversation, and I took a sip of my refresher. And it was made flawlessly. I smiled as I walked out that door. Because I LOVE having a positive experience at a local coffee shop. And this is one I am definitely going back to. And I would most certainly recommend it to anyone in the area that enjoys Starbucks products!

Atmosphere: 5

Food: 5

Service: 5

Francisca Droguett Ovando

3rd time I order a Frappuccino here, but it always come out badly. Today the lady, by her choice, added extra ice so it doesn't come out as liquid, no cookies crumble, I just got ice only. it was terrible. Other starbucks do it way better. So not coming back

Easy MC

only two girls were working, and the one who rang up my order (dark hair and glasses) was rude as could be. barely made eye contact, demeaned me when she lost patience with my counting out money for the order, and didn’t say another word to me, even after i still said thank you. i’ve been to other locations where this wasn’t a problem. won’t be coming back

Atmosphere: 1

Food: 1

Service: 1

Regan Pride

I'm a Door dash driver. It seems like they treat the doordash orders as the lowest priority in the store.

Lorong Pjho

This place was a good relaxing starbucks to go to early in the morning, the town is quiet around 8 am.Always a fun 15 min trip to go to with an old friend. Had a lot of laughs on the way there and backThanks

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Banana Bread

Chor J and M

I found my favorite drink here great space for sit down and chatting with friends

Atmosphere: 5

Food: 5

Service: 5

Leah Zhao

Waited for 20 minutes to get my drink. Ordered for a lavender matcha with no ice but handed me a hot lavender coffee after 20 minutes of wait.

Atmosphere: 1

Food: 1

Service: 1

Ruixuan Zhao

Waited for 20 minutes to get my drink. Ordered for a lavender matcha with no ice but handed me a hot lavender coffee after 20 minutes of wait.

Atmosphere: 1

Food: 1

Service: 1

Gerry Edwards

Worst Starbucks I’ve visited for cutomer service, and I’ve been to a few lelarge turnover of staff ( never been served by the same employee twice. Whoever manages this store needs to get their act together and train the employees.

Service: 1

Giuliano Asci

staff. don't even greet you ordered a coffee was sitting for 10 minutes didn't ask my name. finally I had to ask. I'll stick to Cafe Nero. excellent service

Tabby Jade

Does not allow dogs unless they’re service animals. I’ve literally never had a Starbucks tell me this. Sad to say I very likely won’t be back.

Atmosphere: 4

Food: 4

Service: 2

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