Walked in to grab my pickup order. I specifically ordered no whip cream on my Frappe Crème, but it came with it. I told the older gentleman with gray hair working the counter, and he said “where does it say no whipped cream?” I gave him the online order receipt which explicitly says “no cream” (referring to whipped cream) and he scoffed at me. He then grabbed my drink and just poured out the top so the whipped cream would be gone. He closed my cup and gave it back with liquids from the drink on the side of the cup where I’m supposed to hold it, had to go wipe it off myself. He seemed really annoyed with an awful attitude. I wasn’t going to leave a review, but I see that someone else had an issue with an older guy named Jake who I think may be the same person.
Nicolai Cauchy
A limited selection of food but excellent coffee, so long as you like Italian style coffee IE strong ! There's a nice selection of pastries with some fairly original things such as a sort of muffin croissant mix and a kouogn amman (positively from French Bretagne - proof that there need be that the Gaules colonized Italy far before Roman times ;-))) A very nice casual atmosphere with plenty of seating, and the stuff lets you take your time so many people spend hours working on their laptops or reading a book from the on-site bookshelves.
deltavictorious Bruce
comfortable is the only description needed to convey the incredibly welcoming atmosphere and receptive service... Lovely people... Gold standard establishment...
Rhonda Ledley
Wonderful meeting place. Went there with friends, very comfortable and great service, clean bathroom is a plus.
E B
Hi. I am a customer of Cafe Nero for some time, however today was the first time experiencing Cafe Nero from the perspective of a Uber Eats delivery. I came into the store on Mass Ave in Arlington, MA. I grabbed a bag and as requested by Uber eats, I asked the front to verify order. Specifically, Uber eats mentioned “this order contains a drink.” When I asked the front cashier, he admonished me in the cafe telling me “why else would it be sitting there.” He ended up calling me a jerk and continued to explain how he doesn’t need to verify an order. This happened around 8:45 am and when I asked his name, he said Jake. He is a man with long grayish hair and was wearing a black apron with no name tag. This was an eye-opening experience and I don’t think I’ll ever want to go back as a customer again. I’d much rather kind folks where I frequent. Please don’t let employees talk to people like that.
Also, I’m doing Uber eats to make small payments into my student loans and these interactions make me disappointed that I ever spent money at Cafe Nero. Possibly related to the way I look as an androgynous individual relating to bias in the employee.
Update: I called to file a formal complaint with the supervisor and the same employee answered and wouldn’t let me talk to a supervisor claiming for two minutes there are no supervisors here and when I asked when they arrive, he said they actually have managers and then I asked to speak to a manager. She told me I had to call the corporate office and said she doesn’t know the number. When I asked if managers have access and should know it, she hung up. Then she proceeded to tell the employee how she “hung up on me. It was the Uber eats driver. I just told him I didn’t know the number and then I hung up on him. [laughter]. Then she realizes she didn’t hang up…..
Very unprofessional and very terrible follow-up on a way to help a customer/interaction better.
Angie J
The interior is lovely. Large space, cosy vibe and comfortable. The coffee is good, not always hot, but good and the sandwiches are very good. The manager on the other hand is rude. There’s no other way to say it. And it’s not a one off either. It’s consistent. Quite frankly, I’d rather order from the app than have to deal with her manner, stare, glare and general unfriendly demeanor. The other baristas are nice, however.
Eric Backstrom
The atmosphere is very comfortable with a rustic touch. The menu is a little hard to read, but not impossible if you have decent vision. The food and pastry selection is superb and tastes delicious and home made! The coffee is among the best I've ever tasted behind Guatemalan coffee, which they will have in a few days! This place is great. Bravo!
KAS58
I've been here for coffee with friends several times and there has been absolutely nothing vegan in their food case any of those times. Did I just happen to be there at the wrong time?
Eric Deane
I've been going here for years and its a nice place to relax, meet friends and enjoy coffee .
Atmosphere: 5
Food: 4
Service: 5
Joo Wapa
Espresso drinks are pretty delicious here, especially for a chain. They occasionally have some fruit based drinks as well that are very nice, such as the lemon frullato. The pastries are good as well. I really like the pumpkin bread and the chocolate chip cookies are good, but a bit sweet. The drip coffee is only okay.
Some of the employees at this location don't seem very happy to do their job. One employee wouldn't honor my coupon, despite the person next to me being able to use the exact same coupon with another cashier. They simply dismissed me instead of checking with a manager. The service is also pretty slow given there were only a handful of customers in the store.
This caffè nero location is a bit cleaner than other caffè nero storefronts in the area.
Cute little cafe with outstanding service and excellent food
Atmosphere: 5
Food: 5
Service: 5
Rob Loughlin
Great coffee. Staff not friendly
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bakery, Croissants
Sarah Daum
Enjoyed the lentil soup and southwest chicken salad. We also got a tiramisu for dessert. Good place to study, good vibes
Atmosphere: 5
Food: 5
Service: 4
Liz lee
Completely rude service. They forget the order, gives wrong order, and rude attitude toward costomers! Why are they so angry?
Stephanie Marker
Tons of seating and outlets to use to work from here! Decent selection of food and coffee! Not my fave coffee ever but the place is awesome to work from.
Walked in to grab my pickup order. I specifically ordered no whip cream on my Frappe Crème, but it came with it. I told the older gentleman with gray hair working the counter, and he said “where does it say no whipped cream?” I gave him the online order receipt which explicitly says “no cream” (referring to whipped cream) and he scoffed at me. He then grabbed my drink and just poured out the top so the whipped cream would be gone. He closed my cup and gave it back with liquids from the drink on the side of the cup where I’m supposed to hold it, had to go wipe it off myself. He seemed really annoyed with an awful attitude. I wasn’t going to leave a review, but I see that someone else had an issue with an older guy named Jake who I think may be the same person.
A limited selection of food but excellent coffee, so long as you like Italian style coffee IE strong ! There's a nice selection of pastries with some fairly original things such as a sort of muffin croissant mix and a kouogn amman (positively from French Bretagne - proof that there need be that the Gaules colonized Italy far before Roman times ;-)))
A very nice casual atmosphere with plenty of seating, and the stuff lets you take your time so many people spend hours working on their laptops or reading a book from the on-site bookshelves.
comfortable is the only description needed to convey the incredibly welcoming atmosphere and receptive service...
Lovely people...
Gold standard establishment...
Wonderful meeting place. Went there with friends, very comfortable and great service, clean bathroom is a plus.
Hi. I am a customer of Cafe Nero for some time, however today was the first time experiencing Cafe Nero from the perspective of a Uber Eats delivery. I came into the store on Mass Ave in Arlington, MA. I grabbed a bag and as requested by Uber eats, I asked the front to verify order. Specifically, Uber eats mentioned “this order contains a drink.” When I asked the front cashier, he admonished me in the cafe telling me “why else would it be sitting there.” He ended up calling me a jerk and continued to explain how he doesn’t need to verify an order. This happened around 8:45 am and when I asked his name, he said Jake. He is a man with long grayish hair and was wearing a black apron with no name tag. This was an eye-opening experience and I don’t think I’ll ever want to go back as a customer again. I’d much rather kind folks where I frequent. Please don’t let employees talk to people like that.
Also, I’m doing Uber eats to make small payments into my student loans and these interactions make me disappointed that I ever spent money at Cafe Nero. Possibly related to the way I look as an androgynous individual relating to bias in the employee.
Update: I called to file a formal complaint with the supervisor and the same employee answered and wouldn’t let me talk to a supervisor claiming for two minutes there are no supervisors here and when I asked when they arrive, he said they actually have managers and then I asked to speak to a manager. She told me I had to call the corporate office and said she doesn’t know the number. When I asked if managers have access and should know it, she hung up. Then she proceeded to tell the employee how she “hung up on me. It was the Uber eats driver. I just told him I didn’t know the number and then I hung up on him. [laughter]. Then she realizes she didn’t hang up…..
Very unprofessional and very terrible follow-up on a way to help a customer/interaction better.
The interior is lovely. Large space, cosy vibe and comfortable. The coffee is good, not always hot, but good and the sandwiches are very good. The manager on the other hand is rude. There’s no other way to say it. And it’s not a one off either. It’s consistent. Quite frankly, I’d rather order from the app than have to deal with her manner, stare, glare and general unfriendly demeanor. The other baristas are nice, however.
The atmosphere is very comfortable with a rustic touch. The menu is a little hard to read, but not impossible if you have decent vision. The food and pastry selection is superb and tastes delicious and home made! The coffee is among the best I've ever tasted behind Guatemalan coffee, which they will have in a few days! This place is great. Bravo!
I've been here for coffee with friends several times and there has been absolutely nothing vegan in their food case any of those times. Did I just happen to be there at the wrong time?
I've been going here for years and its a nice place to relax, meet friends and enjoy coffee .
Atmosphere: 5
Food: 4
Service: 5
Espresso drinks are pretty delicious here, especially for a chain. They occasionally have some fruit based drinks as well that are very nice, such as the lemon frullato. The pastries are good as well. I really like the pumpkin bread and the chocolate chip cookies are good, but a bit sweet. The drip coffee is only okay.
Some of the employees at this location don't seem very happy to do their job. One employee wouldn't honor my coupon, despite the person next to me being able to use the exact same coupon with another cashier. They simply dismissed me instead of checking with a manager. The service is also pretty slow given there were only a handful of customers in the store.
This caffè nero location is a bit cleaner than other caffè nero storefronts in the area.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Cookies
Restaurantji Recommends
Cute little cafe with outstanding service and excellent food
Atmosphere: 5
Food: 5
Service: 5
Great coffee. Staff not friendly
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bakery, Croissants
Enjoyed the lentil soup and southwest chicken salad. We also got a tiramisu for dessert. Good place to study, good vibes
Atmosphere: 5
Food: 5
Service: 4
Completely rude service. They forget the order, gives wrong order, and rude attitude toward costomers! Why are they so angry?
Tons of seating and outlets to use to work from here! Decent selection of food and coffee! Not my fave coffee ever but the place is awesome to work from.
Atmosphere: 5
Food: 5
Service: 5
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