The staff & foodsimple amazing..They clearly understand when you're allergic to certain foods they will make accommodations.I'll in eep returning .Dietary restrictions: The clearly understand when you're allergic to something they will not put it in the food or use..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sushi
Sarah Lane
Super fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Marayza Rodrigues
Food is good, convenient because is close to my house. But all the time I order something from there they take a life to be ready, most part of the time they mistake your food for simply don’t read the clients notes or don’t pay attention in the details. I order through the app toast and says that the food would be ready at 7:02pm I got here 7:05 pm and now I’m here at 7:52pm waiting for my order while I make this review. The front desk was clearly passing the delivery apps ordens first. Completely waist or time!!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sushi Pizza
FactsOfLife
It is 12/4 7:30 pm … the customer service, the front desk lady should be fired. Rude. Keeps bullish@tying the time . 10 people are here waiting for orders and the audacity to give us attitude when we were just following her timing. Truly done going here..
Atmosphere: 1
Food: 2
Service: 1
Anita Hicks
Tasty foood! and great service! Fully recommend them!!
Atmosphere: 5
Food: 5
Service: 5
Diego Brito
ACTUAL ROTTEN FOOD, potential food poisoning. I ordered takeout from this place on 11/04/23. When I arrived home, I discovered that all of the rolls that included avocado were filled with rotten avocado. Not oxidized avocado, actual rotten avocado. There was also off-color salmon in a few of the rolls and the escolar was slimy.As soon as we ate a roll both myself and my wife noticed that it tasted rotten and then we saw that all of the avocado was black in color. We are now both feeling ill and crossing our fingers that it doesn't get worse, especially considering they serve raw fish.I contacted the restaurant and they at first apologized and said the avocado shipment was rotten and that they would refund us the money. I pointed out that they didn't need to serve the avocado if it was rotten and they said a manager would call in a few minutes to process the refund.After 10 minutes, then 20 minutes, then 30 minutes, then 1 hour, and now 2 hours, it seems that they no longer care. I've called several times asking when the manager would call. The last two times the woman who answers the phone simply hung up on me. It seems they are not concerned with serving customers rotten food. They certainly don't seem concerned with processing the refund or calling us back. If this is the care they take with their avocados, I can only imagine the state of the rest of the kitchen.As there has been no response from the restaurant, it seems my only resolution in this case is to contact the DOH and report them. I've included a photo of the rotten avocado for anyone who wishes to see it (it's not even the worst photo). Obviously, I wouldn't recommend eating here, the food safety standards are disturbing and the customer service is atrocious. I'm just hoping I don't end up in the hospital with food poisoning.UPDATE: No response from the restaurant via email, phone or social media. They have not returned any the funds despite acknowledging that the food was rotten and now they simply hang up when we call. Incredibly awful service, we both felt ill afterwards. Clearly, they don't care about the health or safety of their customers. Eat here at your own peril.
Atmosphere: 1
Food: 1
Service: 1
Chris K.
We regularly ordered from this location but service and quality have decreased to unacceptable levels. They are understaffed for the amount of orders they are accepting and do not communicate. The last straw was on Friday when we ordered through their website, more than an hour ahead for pickup at 715. When I arrived I left my kids in the car and went in to get the food. The front person was new and needed help from another worker to find my order. Then they said the order hadn't printed and would be out as soon as they could make it. I had to wait over 30 minutes before my food came out, and I wasn't the only one. 4 delivery drivers were also waiting even longer than I was, all while they kept accepting orders. When I finally got my food my kids were starving and eager to get home. I should have checked the bag in the store because of course they forgot half the sushi we ordered!I called back immediately to let them know and was put on hold. Then the front person told me I should ask for a refund through the company I ordered from. I told her I ordered directly from you! Then she said the only way to get a refund was to have the manager call me so I left my number. 4 days later and no call, no refund. I'm never dealing with these frauds again, and recommend avoiding this business until they figure out how to train staff appropriately.
Huong
the young man at the front helped me with everything i needed and the food was great. service was fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
G S
I was visiting a family member and we ordered delivery from here. What a stressful disaster that was. The order was supposed to be dropped off and I get a text message from a door dash driver saying his car broke down. I was so confused it never said door dash when it was through their website and if I had known I would have just used my app. The driver was telling me to cancel the order and now I’m trying to explain to him I can’t it’s through the restaurants door dash. So I call the place and the kid working there says he doesn’t know how to order another driver. He didn’t know much about anything, so I went to pick up the order myself. I called door dash they were helpful, but couldn’t help with the refund so I call the restaurant again, says managers come in at night, call again later and they weren’t there that night and so he took my number down. Normally I wouldn’t be such a Karen, but it’s the principle! It’s been three days, no call, crooks took my money. On top of that I wanted a shrimp roll and I got salmon! 75 cents extra for peanut sauce no problem, never got it either. Never again!
Atmosphere: 1
Food: 2
Service: 1
Shannon T
We just ordered lunch for 8 and everyone loved it. The Korean fried chicken (soy garlic) was excellent, better than K-Bbq chicken in Allston! We do not have to go all the way to Bonchon anymore. We also loved the sushi rolls and can’t believe we can get such delicious rolls without going into Boston. Also highly recommend the Mama’s Dumplings. They have fun drinks in the refrigerators, like lychee soda, so that was a nice surprise in store.
I ordered through doordash and I wasn’t disappointed. The food was hot and a good sized portion. First time trying this place, I’m from Texas and trying a bunch of new restaurants for the first time.
Food: 5
Recommended dishes: Pad Thai
Melanie Francis
Great food, fast service and ok staff...just don't order delivery they use Uber eats or Door dash and I only received 1=2 my order it was a mess! But great place just pick up only!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Sushi, Pad Thai, Crispy Chicken, Medium Pepperoni Pizza
Mandy Chan
The food is really good! Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Medium Pepperoni Pizza, Mama
Cicely S.
The food continues to be good, even tho' they change the menu items frequently (e.g.desserts) and the execution changes (e.g. shrimp pop-ups) but the service is ABOMINABLE!! Count on DOUBLE available time if you're on any sort of schedule. It's a pity, as they do not seem able to improve based on my monthly visits. Do not think we will go again until we see a big sign saying "Under New Management".
Aamir X
The Caucasian guy with baseball cap working now (Tuesday April 04 2023) at 2:25 pm is rude, doesn’t know the menu and gave the wrong appetiser. Food was ok
The staff & foodsimple amazing..They clearly understand when you're allergic to certain foods they will make accommodations.I'll in eep returning .Dietary restrictions: The clearly understand when you're allergic to something they will not put it in the food or use..
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sushi
Super fresh and tasty!
Atmosphere: 5
Food: 5
Service: 5
Food is good, convenient because is close to my house. But all the time I order something from there they take a life to be ready, most part of the time they mistake your food for simply don’t read the clients notes or don’t pay attention in the details. I order through the app toast and says that the food would be ready at 7:02pm I got here 7:05 pm and now I’m here at 7:52pm waiting for my order while I make this review. The front desk was clearly passing the delivery apps ordens first. Completely waist or time!!!
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sushi Pizza
It is 12/4 7:30 pm … the customer service, the front desk lady should be fired. Rude. Keeps bullish@tying the time . 10 people are here waiting for orders and the audacity to give us attitude when we were just following her timing. Truly done going here..
Atmosphere: 1
Food: 2
Service: 1
Tasty foood! and great service! Fully recommend them!!
Atmosphere: 5
Food: 5
Service: 5
ACTUAL ROTTEN FOOD, potential food poisoning. I ordered takeout from this place on 11/04/23. When I arrived home, I discovered that all of the rolls that included avocado were filled with rotten avocado. Not oxidized avocado, actual rotten avocado. There was also off-color salmon in a few of the rolls and the escolar was slimy.As soon as we ate a roll both myself and my wife noticed that it tasted rotten and then we saw that all of the avocado was black in color. We are now both feeling ill and crossing our fingers that it doesn't get worse, especially considering they serve raw fish.I contacted the restaurant and they at first apologized and said the avocado shipment was rotten and that they would refund us the money. I pointed out that they didn't need to serve the avocado if it was rotten and they said a manager would call in a few minutes to process the refund.After 10 minutes, then 20 minutes, then 30 minutes, then 1 hour, and now 2 hours, it seems that they no longer care. I've called several times asking when the manager would call. The last two times the woman who answers the phone simply hung up on me. It seems they are not concerned with serving customers rotten food. They certainly don't seem concerned with processing the refund or calling us back. If this is the care they take with their avocados, I can only imagine the state of the rest of the kitchen.As there has been no response from the restaurant, it seems my only resolution in this case is to contact the DOH and report them. I've included a photo of the rotten avocado for anyone who wishes to see it (it's not even the worst photo). Obviously, I wouldn't recommend eating here, the food safety standards are disturbing and the customer service is atrocious. I'm just hoping I don't end up in the hospital with food poisoning.UPDATE: No response from the restaurant via email, phone or social media. They have not returned any the funds despite acknowledging that the food was rotten and now they simply hang up when we call. Incredibly awful service, we both felt ill afterwards. Clearly, they don't care about the health or safety of their customers. Eat here at your own peril.
Atmosphere: 1
Food: 1
Service: 1
We regularly ordered from this location but service and quality have decreased to unacceptable levels. They are understaffed for the amount of orders they are accepting and do not communicate. The last straw was on Friday when we ordered through their website, more than an hour ahead for pickup at 715. When I arrived I left my kids in the car and went in to get the food. The front person was new and needed help from another worker to find my order. Then they said the order hadn't printed and would be out as soon as they could make it. I had to wait over 30 minutes before my food came out, and I wasn't the only one. 4 delivery drivers were also waiting even longer than I was, all while they kept accepting orders. When I finally got my food my kids were starving and eager to get home. I should have checked the bag in the store because of course they forgot half the sushi we ordered!I called back immediately to let them know and was put on hold. Then the front person told me I should ask for a refund through the company I ordered from. I told her I ordered directly from you! Then she said the only way to get a refund was to have the manager call me so I left my number. 4 days later and no call, no refund. I'm never dealing with these frauds again, and recommend avoiding this business until they figure out how to train staff appropriately.
the young man at the front helped me with everything i needed and the food was great. service was fast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
I was visiting a family member and we ordered delivery from here. What a stressful disaster that was. The order was supposed to be dropped off and I get a text message from a door dash driver saying his car broke down. I was so confused it never said door dash when it was through their website and if I had known I would have just used my app. The driver was telling me to cancel the order and now I’m trying to explain to him I can’t it’s through the restaurants door dash. So I call the place and the kid working there says he doesn’t know how to order another driver. He didn’t know much about anything, so I went to pick up the order myself. I called door dash they were helpful, but couldn’t help with the refund so I call the restaurant again, says managers come in at night, call again later and they weren’t there that night and so he took my number down. Normally I wouldn’t be such a Karen, but it’s the principle! It’s been three days, no call, crooks took my money. On top of that I wanted a shrimp roll and I got salmon! 75 cents extra for peanut sauce no problem, never got it either. Never again!
Atmosphere: 1
Food: 2
Service: 1
We just ordered lunch for 8 and everyone loved it. The Korean fried chicken (soy garlic) was excellent, better than K-Bbq chicken in Allston! We do not have to go all the way to Bonchon anymore. We also loved the sushi rolls and can’t believe we can get such delicious rolls without going into Boston. Also highly recommend the Mama’s Dumplings. They have fun drinks in the refrigerators, like lychee soda, so that was a nice surprise in store.
Food: 5
Service: 5
Recommended dishes: Vegetarian Mama
Restaurantji Recommends
I ordered through doordash and I wasn’t disappointed. The food was hot and a good sized portion. First time trying this place, I’m from Texas and trying a bunch of new restaurants for the first time.
Food: 5
Recommended dishes: Pad Thai
Great food, fast service and ok staff...just don't order delivery they use Uber eats or Door dash and I only received 1=2 my order it was a mess! But great place just pick up only!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Sushi, Pad Thai, Crispy Chicken, Medium Pepperoni Pizza
The food is really good! Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi, Medium Pepperoni Pizza, Mama
The food continues to be good, even tho' they change the menu items frequently (e.g.desserts) and the execution changes (e.g. shrimp pop-ups) but the service is ABOMINABLE!! Count on DOUBLE available time if you're on any sort of schedule. It's a pity, as they do not seem able to improve based on my monthly visits. Do not think we will go again until we see a big sign saying "Under New Management".
The Caucasian guy with baseball cap working now (Tuesday April 04 2023) at 2:25 pm is rude, doesn’t know the menu and gave the wrong appetiser. Food was ok