Kids eat free on Wednesdays and the staff is really nice
Atmosphere: 5
Food: 5
Service: 5
Ross Allen
Bad service guy refused to make a milk shake
Emily Field
We waited over 50 minutes for our food and when we finally got it more than 1/2 was cold! I tried to leave but they wouldnt give me a refund they said I had to go online.
Atmosphere: 3
Food: 1
Service: 1
Alek Burkett
Genuinely one of the worst staffs I’ve ever experienced.
To immerse whoever is reading this in the setting: We walk in and the place is curiously sticky in various spots, which should’ve been the first clue for us not to dine here, but we did anyway. The place is NOT busy. The staff is blasting vulgar music, which wouldn’t be a problem if the songs were good or enjoyable to listen to. So not only was it inappropriate for the families trying to eat with their children, it was objectively bad music taste. Now, as we approach the register waiting to place our order, we notice two customers in front of us. Keep them in mind for later. We place our order at 6:55PM. The man taking our order kept interrupting my girlfriend whenever she was trying to order, and then, finally, when it was my turn to order, he rudely stuck his finger in my face and said “yall gotta wait.” So we waited for about 5 minutes, which is fine, not really complaining about that. When he came back, he took our order with an attitude. Two burgers, two sides, and two drinks came up to about 40 dollars, which I understand is normal in today’s economy, but DEFINITELY not worth it. Please save your money and go elsewhere. We sit down, bench is still slightly sticky and damp. We wait, and wait, and wait for our food. We end up getting our burgers and tots at about 7:30. This fast food run turned into a full sit down dinner! The staff member that took our order also delivered our food to our table. He brings the wrong food. When my girlfriend told him it was wrong, he told her “no it’s not”. Thankfully I kept the receipt, and showed him our order. It was, in fact, the wrong food. He takes his sweet time correcting his mistake. Keep in mind, the place is not very busy. Another staff member approached us, I’m sure with good intentions. He started apologizing for the one who took our order’s behavior. He personally went out to grab our sides and everything which was nice. However, when he returned, he started talking very negatively about the one who took our order. I won’t go into details here but that conversation should’ve been between him and a manager, not a customer. Once we actually look at our food, we get quite uncomfortable, growing a distrust for the people handling our food. The distrust turned into disgust, and we start to leave. The two customers we noticed earlier in line, were still waiting for their food by the time we were on our way out. We went to chik fil a instead and got a cheaper meal with staff that seems to actually care about their jobs.
In conclusion, food was abnormally greasy, atmosphere was pretty gross, and the staff seemed like they would rather do anything but do their minimum effort job. Don’t go here, please.
Atmosphere: 1
Food: 1
Service: 1
John Harper
Parking is a little crowded due to multiple businesses sharing the same lot, but I was able to quickly find a parking space. It was not busy in the restaurant during the time I arrived (weekday 3PM). There were two diners and no line. Lauren was ready to take our order, greeted us, and provided top notch customer service. The food was not bad. My burger was a little salty, but it was nice to get a seasoned burger compared to most other places that don't use seasoning. I want to go back and try the other stuff I saw on the menu.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burgers
Jim O’Keefe
Manager was very polite and great customer Service
Atmosphere: 5
Food: 5
Service: 5
James M
Worker came from outside the store wearing clear food prep gloves and used the same pair of gloves touching the food he was putting into bags. Never washed his hands or changed his gloves. Gross.
Alex Marshall
Came in for a quick lunch, the food was on point. The person working was thorough with my order making sure everything was made right and really fun to chat with.
Atmosphere: 5
Food: 5
Service: 5
Soule Stunning
The man who took my order was prompt and helpful for my Fist experience . I wish I could tell you his name but no one had a bad tag at all …..He offered suggestions and was kind and I loved it. The restaurant was clean and kept up
Atmosphere: 5
Food: 5
Service: 5
CSM Gaming
Sean was great, very helpful and excited to wait on us. He was so upbeat and exciting. Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Spicy Smash Burger and Fries
Nate was very welcoming and attentive to my modifications. It was my first time at the establishment. Friendly staff is hard to come by. Thank you for your work ethic today and welcoming spirit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Smash Burger and Fries
Katie Mclean
Just left here with my husband and daughter and the food was amazing the Bacon cheese dog was delicious the deluxe chicken sandwich delicious I should of asked the name of our server because not only did she take our order and bring us our food she was took the time to chat with us about becoming a member of smash burgers and the perks of being a member she even listened as I complained about my nasty Starbucks drink 😆 she was definitely a top notch employee
Atmosphere: 5
Food: 5
Service: 5
Jodi McDonough
The food is always good, but the woman who took my order (Danielle, I think) is a ray of sunshine! I hope you appreciate her. She’s very good for business.
Food: 5
Service: 5
Keishla Santiago
Chill atmosphere, amazing food, and the food came quickly. Definitely worth coming here and we will come again!
Atmosphere: 5
Food: 5
Service: 5
Christian Castle
Didi was amazing , she takes care of everyone there I watch her everytime I go in there greet everyone , she knows the menu without looking at it in detail . She’s the best
Kids eat free on Wednesdays and the staff is really nice
Atmosphere: 5
Food: 5
Service: 5
Bad service guy refused to make a milk shake
We waited over 50 minutes for our food and when we finally got it more than 1/2 was cold! I tried to leave but they wouldnt give me a refund they said I had to go online.
Atmosphere: 3
Food: 1
Service: 1
Genuinely one of the worst staffs I’ve ever experienced.
To immerse whoever is reading this in the setting:
We walk in and the place is curiously sticky in various spots, which should’ve been the first clue for us not to dine here, but we did anyway. The place is NOT busy. The staff is blasting vulgar music, which wouldn’t be a problem if the songs were good or enjoyable to listen to. So not only was it inappropriate for the families trying to eat with their children, it was objectively bad music taste.
Now, as we approach the register waiting to place our order, we notice two customers in front of us. Keep them in mind for later.
We place our order at 6:55PM. The man taking our order kept interrupting my girlfriend whenever she was trying to order, and then, finally, when it was my turn to order, he rudely stuck his finger in my face and said “yall gotta wait.” So we waited for about 5 minutes, which is fine, not really complaining about that. When he came back, he took our order with an attitude. Two burgers, two sides, and two drinks came up to about 40 dollars, which I understand is normal in today’s economy, but DEFINITELY not worth it. Please save your money and go elsewhere.
We sit down, bench is still slightly sticky and damp. We wait, and wait, and wait for our food. We end up getting our burgers and tots at about 7:30. This fast food run turned into a full sit down dinner! The staff member that took our order also delivered our food to our table. He brings the wrong food. When my girlfriend told him it was wrong, he told her “no it’s not”. Thankfully I kept the receipt, and showed him our order. It was, in fact, the wrong food. He takes his sweet time correcting his mistake. Keep in mind, the place is not very busy. Another staff member approached us, I’m sure with good intentions. He started apologizing for the one who took our order’s behavior. He personally went out to grab our sides and everything which was nice. However, when he returned, he started talking very negatively about the one who took our order. I won’t go into details here but that conversation should’ve been between him and a manager, not a customer. Once we actually look at our food, we get quite uncomfortable, growing a distrust for the people handling our food. The distrust turned into disgust, and we start to leave. The two customers we noticed earlier in line, were still waiting for their food by the time we were on our way out. We went to chik fil a instead and got a cheaper meal with staff that seems to actually care about their jobs.
In conclusion, food was abnormally greasy, atmosphere was pretty gross, and the staff seemed like they would rather do anything but do their minimum effort job. Don’t go here, please.
Atmosphere: 1
Food: 1
Service: 1
Parking is a little crowded due to multiple businesses sharing the same lot, but I was able to quickly find a parking space. It was not busy in the restaurant during the time I arrived (weekday 3PM). There were two diners and no line. Lauren was ready to take our order, greeted us, and provided top notch customer service. The food was not bad. My burger was a little salty, but it was nice to get a seasoned burger compared to most other places that don't use seasoning. I want to go back and try the other stuff I saw on the menu.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burgers
Manager was very polite and great customer Service
Atmosphere: 5
Food: 5
Service: 5
Worker came from outside the store wearing clear food prep gloves and used the same pair of gloves touching the food he was putting into bags. Never washed his hands or changed his gloves. Gross.
Came in for a quick lunch, the food was on point. The person working was thorough with my order making sure everything was made right and really fun to chat with.
Atmosphere: 5
Food: 5
Service: 5
The man who took my order was prompt and helpful for my
Fist experience . I wish I could tell you his name but no one had a bad tag at all …..He offered suggestions and was kind and I loved it. The restaurant was clean and kept up
Atmosphere: 5
Food: 5
Service: 5
Sean was great, very helpful and excited to wait on us. He was so upbeat and exciting. Will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Spicy Smash Burger and Fries
Restaurantji Recommends
Nate was very welcoming and attentive to my modifications. It was my first time at the establishment. Friendly staff is hard to come by. Thank you for your work ethic today and welcoming spirit.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Smash Burger and Fries
Just left here with my husband and daughter and the food was amazing the Bacon cheese dog was delicious the deluxe chicken sandwich delicious I should of asked the name of our server because not only did she take our order and bring us our food she was took the time to chat with us about becoming a member of smash burgers and the perks of being a member she even listened as I complained about my nasty Starbucks drink 😆 she was definitely a top notch employee
Atmosphere: 5
Food: 5
Service: 5
The food is always good, but the woman who took my order (Danielle, I think) is a ray of sunshine! I hope you appreciate her. She’s very good for business.
Food: 5
Service: 5
Chill atmosphere, amazing food, and the food came quickly. Definitely worth coming here and we will come again!
Atmosphere: 5
Food: 5
Service: 5
Didi was amazing , she takes care of everyone there I watch her everytime I go in there greet everyone , she knows the menu without looking at it in detail . She’s the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers
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