I waited at 12 a.m. for the new bearista cup and when we ordered it was already sold out. It was awful. First off, I have cancer. An officer gave me $20 to buy the new cup and I didn’t even get it. The reason I mentioned I have cancer is because I just wanted this cup in the midst of all the chaos but I didn’t even get a chance to get this cup. Yes, it really is that serious. I was first in line at the drive thru but they only gave the cups to the people who went inside. Had I known I would have waited outside. I had no idea this would happen. I’m just disappointed and I cried.
Adam Derham
Shame on me because twice my wife has ordered me a coffee from here, and twice it's shown up and leaked all over my house because they can't be bothered to package it correctly. My wife has been in the hospital for a couple of weeks, and it was our thing that we'd get a coffee together on the weekend mornings. So, while I've been at home taking care of everything, my wife thought it would be a nice gesture to order me a coffee. Twice this has happened. And DoorDash doesn't give you a refund, either, when your $15 delivered coffee is half missing and half on the ground. I wish all these apps would disappear and half the Starbucks. Get a real coffee shop in there that cares about its employees and customers. As for me, I'm done with Starbucks unless it's the only place around and I'm there in person to take delivery of the coffee.
EDIT: Because I can't reply to the management response directly, it is indeed their terrible packaging job on multiple occasions that have led to this. The coffee the pictures were taken from was just loose in the bag, not seated in its cardboard holder. DoorDash is equally incompetent, but not charging me $7 for a large coffee.
Atmosphere: 1
Food: 3
Service: 1
Paula Roux
Closed early. Google says you close at 9:00 pm. Do you always close early when it rains??
Samba Py
Bad customer service. It took almost an hour just to get our drinks. The staff were unpleasant, not friendly, and assisted us with attitude. We almost left without even wanting the drinks because of how long it took. Definitely not coming back and wouldn’t recommend this place.
Atmosphere: 1
Food: 1
Service: 1
J C
Staff is unpleasant, greeted with “Sup” and they complained the whole time because I used mobile order ahead.
Service: 1
Francesca
I’m surprised at how nice this location is! It’s actually wheelchair accessible, clean as heck, spacious and modernized. The seating is comfy but perfect for working a while or reading. It’s in a shopping center that doesn’t seem to get much foot traffic (tho the drive-thru had more of a line, but nothing crazy) so seating is easily available. Honestly this might be my favorite location.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Nathaniel
Too slow
Service: 1
Margaret Storer
The workers here are so pleasant!!
Alexa Whittier
I really like this location. The employees are always super friendly! (Especially April...she always puts a smile on my face.) :D
Having been even to the Starbucks roastery in Chicago, I must say that this is the best location I've ever visited. With the highest quality of both product and service, they make a truly shining example of the company's brand.
Especially of note was Griselda, who (along with taking my order professionally, wishing my father a happy birthday on the day, and proactively cleaning floors and windows) came around and checked up on us, asking if everything was to satisfaction, and even made brief, pleasant conversation once prompted. She deserves more than just my recognition.
All negative reviews of this location are delusional at best.
Atmosphere: 5
Food: 5
Service: 5
Alison Doggart
Multi-user stall gendered bathrooms 👎 New build, soulless and fastfoody, the staff are on point at least, super nice folk.
Atmosphere: 1
Food: 3
Service: 5
Caitlyn Cote
Every single time I come here I wait over 20 minutes for a single coffee. They either need to retrain everyone or increase the amount of staff they have on because the wait time is inexcusable at this point.
Damon Wilson Jr
Service is very slow. Came one time and we were in line for 45 minutes. Gave them the benefit of the doubt. Decided to come a second time with WAY less people in line and they still took a long time. Don’t think I’ll be coming back to this location.
Atmosphere: 2
Food: 2
Service: 2
Samantha G
The current workers are absolutely not happy to work here. Consistently rude. The drinks and food are not made correctly 90% of my experience going here. I don't recommend the Starbucks to anyone. I gave them several chances just in case but just terrible.
40 mins in drive through. Dunkin would never.
Atmosphere: 1
Food: 1
Service: 1
I waited at 12 a.m. for the new bearista cup and when we ordered it was already sold out. It was awful. First off, I have cancer. An officer gave me $20 to buy the new cup and I didn’t even get it. The reason I mentioned I have cancer is because I just wanted this cup in the midst of all the chaos but I didn’t even get a chance to get this cup. Yes, it really is that serious. I was first in line at the drive thru but they only gave the cups to the people who went inside. Had I known I would have waited outside. I had no idea this would happen. I’m just disappointed and I cried.
Shame on me because twice my wife has ordered me a coffee from here, and twice it's shown up and leaked all over my house because they can't be bothered to package it correctly. My wife has been in the hospital for a couple of weeks, and it was our thing that we'd get a coffee together on the weekend mornings. So, while I've been at home taking care of everything, my wife thought it would be a nice gesture to order me a coffee. Twice this has happened. And DoorDash doesn't give you a refund, either, when your $15 delivered coffee is half missing and half on the ground. I wish all these apps would disappear and half the Starbucks. Get a real coffee shop in there that cares about its employees and customers. As for me, I'm done with Starbucks unless it's the only place around and I'm there in person to take delivery of the coffee.
EDIT: Because I can't reply to the management response directly, it is indeed their terrible packaging job on multiple occasions that have led to this. The coffee the pictures were taken from was just loose in the bag, not seated in its cardboard holder. DoorDash is equally incompetent, but not charging me $7 for a large coffee.
Atmosphere: 1
Food: 3
Service: 1
Closed early. Google says you close at 9:00 pm. Do you always close early when it rains??
Bad customer service. It took almost an hour just to get our drinks. The staff were unpleasant, not friendly, and assisted us with attitude. We almost left without even wanting the drinks because of how long it took. Definitely not coming back and wouldn’t recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Staff is unpleasant, greeted with “Sup” and they complained the whole time because I used mobile order ahead.
Service: 1
I’m surprised at how nice this location is! It’s actually wheelchair accessible, clean as heck, spacious and modernized. The seating is comfy but perfect for working a while or reading. It’s in a shopping center that doesn’t seem to get much foot traffic (tho the drive-thru had more of a line, but nothing crazy) so seating is easily available. Honestly this might be my favorite location.
Atmosphere: 5
Food: 5
Service: 5
Too slow
Service: 1
The workers here are so pleasant!!
I really like this location. The employees are always super friendly! (Especially April...she always puts a smile on my face.) :D
Restaurantji Recommends
Having been even to the Starbucks roastery in Chicago, I must say that this is the best location I've ever visited. With the highest quality of both product and service, they make a truly shining example of the company's brand.
Especially of note was Griselda, who (along with taking my order professionally, wishing my father a happy birthday on the day, and proactively cleaning floors and windows) came around and checked up on us, asking if everything was to satisfaction, and even made brief, pleasant conversation once prompted. She deserves more than just my recognition.
All negative reviews of this location are delusional at best.
Atmosphere: 5
Food: 5
Service: 5
Multi-user stall gendered bathrooms 👎 New build, soulless and fastfoody, the staff are on point at least, super nice folk.
Atmosphere: 1
Food: 3
Service: 5
Every single time I come here I wait over 20 minutes for a single coffee. They either need to retrain everyone or increase the amount of staff they have on because the wait time is inexcusable at this point.
Service is very slow. Came one time and we were in line for 45 minutes. Gave them the benefit of the doubt. Decided to come a second time with WAY less people in line and they still took a long time. Don’t think I’ll be coming back to this location.
Atmosphere: 2
Food: 2
Service: 2
The current workers are absolutely not happy to work here. Consistently rude. The drinks and food are not made correctly 90% of my experience going here. I don't recommend the Starbucks to anyone. I gave them several chances just in case but just terrible.
Atmosphere: 3
Food: 2
Service: 1
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