I love how they treat contenerse and my mom that works there. By luis and tilita kids of a worker
Atmosphere: 5
Food: 5
Service: 5
Sam Bithoney
Corporate ruined the food. Staff is doing their best. Be patient, park and order inside.
Daniel Parry
New guy? The one who was at the drive-thru window today, Sunday, October 12th at 11:36 PM, gave me my order completely wrong. Very sad. I tried to call Wendy’s customer support, but they were closed. Very disappointed. He seemed kind of lost, like he didn’t know what he was doing… very sad experience.
Atmosphere: 1
Food: 1
Service: 1
Ryan Y
Very bad hygiene at store. Make sure you watch who is making your food.
Atmosphere: 2
Food: 2
Service: 3
Jalapeno Ruano
They made a minor do the front counter and doing everything by himself while no one was helping until someone spoke up, but yes I understand they are a little short staff but that doesn't mean you have to make the poor boy do it all by himself because their was a women their not doing much that could be helping him at the time instead of a customers pointing it out. He should get a bounce just for today work.
Atmosphere: 1
Food: 3
Service: 1
Gerry Rosario
Good service, Clean, food is always good, and hot.
Atmosphere: 5
Food: 5
Service: 5
Michael Basiliere
It’s an OK Wendy’s.. used to work at this location years ago but it’s certainly changed..
My last two visits, I was unfortunately met with a product that was unavailable, even though I purchased it already through the mobile app.
Be careful when purchasing items through the mobile app as they could be out of stock at the location and there’s no way to get a refund unless you contact the online customer service portal by phone number or email and waiting over a week for a response.
They will only give you a voucher instead of a refund on the product.
My latest visit I dealt with a order inside instead of ordering through the mobile app, and will only cause issues if things are out of stock, and I can’t call them to ask if they’re in stock on certain items because they don’t pick up the phone.
I ordered a Dave’s single with cheese, and instead received a Single Cheeseburger.. which unfortunately was not what I ordered. When biting into it, I can see they didn’t cook the patty enough and saw raw red meat in my burger (right where the bacon meets the burger), knowing they it wasn’t cooked long enough with bacon being on it.
The location recently had a facelift and updated the interior which looks so depressing.
No longer the bright wood tables and thematic carpeting that made the place feel homey.. it looks like a Walmart break room now with a rip off long john silver family table..
Overall the customer service in person is: 7/10 Overall the thematic appeal is now a: 3/10 Overall the quality of the food is now: 4/10 Overall customer service online is now: 2/10
Wendy’s has fallen short of basic standards of service.
I will only come back to this location because Pawtucket’s Wendy’s is understaffed and will get your order wrong 80% of the time.
Kid-friendliness: Friendly for kids / Interior is super bland
Wheelchair accessibility: There’s no ramp to get into the restaurant
Atmosphere: 1
Food: 3
Service: 2
Ellen Merkel
I ordered a breakfast baconator sandwich. I requested no egg, however I thought this sandwich had 2 sausage patties and at least 4 slices of bacon.. My surprise when my sandwich had two half slices of bacon and one sausage patty. Just because I did not want an egg I got half the sandwich. Not ordering here again.
Linda Perry
Do not have breakfast here.Servers are nice but yucky food. Sauvage overcooked and spicy(not labled). Croissant wasn't really a Croissant just a square. Coffee lukewarm. And at 9 to 10am no one inside maybe because it's cold inside.
Rosita Rivas
Excellent of all Wendy's Restaurant is my favorite place. The staff is friendly, attentive
They help and give you options and the food is always fresh, hot and of very good quality, I loved it and I will return
This place will mess up your food 90 percent of the time. Didn't have the sauces I ordered online and instead of simply just asking if I wanted another sauce. She just assumed I wanted BBQ and gave me that. Also of course forgot some food.
Telling you people always triple check your orders because they will most likely have something missing. Because I guess working at Wendy's takes a genius to work there now.
Atmosphere: 3
Food: 1
Service: 1
JR somethingorother
Staff was friendly asked if we had takeout order . Did not so I ordered. Food came out fast was hot and good . No complaints at this particular Wendy's.. was also very clean at time of my visit .
Atmosphere: 5
Food: 4
Service: 5
John Kingston
How can a Wendy's run out of forks and i watched manager give shit to some lady he is lucky was not related to me
Atmosphere: 1
Service: 1
Marlee Skawinski
AWFUL. First off at in the drive thru for 10 minutes waiting to be acknowledged. Then the man was super rude. I only wanted a kids meal for my son and I get home and he only put TWO out of FOUR chicken nuggets inside the bag. Whoever was working 12/1/24 at 7:40 pm needs to be fired !!
Food: 1
Service: 1
Arianna Xavier
I told the drive thru I wanted extra pickles that I wanted them to violate my sandwich and they did exactly that !! They gave me extra pickles on the side as well best service and atmosphere I’ve experienced at Wendy’s 🙏🏼🙏🏼🙏🏼
I love how they treat contenerse and my mom that works there. By luis and tilita kids of a worker
Atmosphere: 5
Food: 5
Service: 5
Corporate ruined the food. Staff is doing their best. Be patient, park and order inside.
New guy? The one who was at the drive-thru window today, Sunday, October 12th at 11:36 PM, gave me my order completely wrong. Very sad. I tried to call Wendy’s customer support, but they were closed. Very disappointed. He seemed kind of lost, like he didn’t know what he was doing… very sad experience.
Atmosphere: 1
Food: 1
Service: 1
Very bad hygiene at store. Make sure you watch who is making your food.
Atmosphere: 2
Food: 2
Service: 3
They made a minor do the front counter and doing everything by himself while no one was helping until someone spoke up, but yes I understand they are a little short staff but that doesn't mean you have to make the poor boy do it all by himself because their was a women their not doing much that could be helping him at the time instead of a customers pointing it out. He should get a bounce just for today work.
Atmosphere: 1
Food: 3
Service: 1
Good service, Clean, food is always good, and hot.
Atmosphere: 5
Food: 5
Service: 5
It’s an OK Wendy’s.. used to work at this location years ago but it’s certainly changed..
My last two visits, I was unfortunately met with a product that was unavailable, even though I purchased it already through the mobile app.
Be careful when purchasing items through the mobile app as they could be out of stock at the location and there’s no way to get a refund unless you contact the online customer service portal by phone number or email and waiting over a week for a response.
They will only give you a voucher instead of a refund on the product.
My latest visit I dealt with a order inside instead of ordering through the mobile app, and will only cause issues if things are out of stock, and I can’t call them to ask if they’re in stock on certain items because they don’t pick up the phone.
I ordered a Dave’s single with cheese, and instead received a Single Cheeseburger.. which unfortunately was not what I ordered. When biting into it, I can see they didn’t cook the patty enough and saw raw red meat in my burger (right where the bacon meets the burger), knowing they it wasn’t cooked long enough with bacon being on it.
The location recently had a facelift and updated the interior which looks so depressing.
No longer the bright wood tables and thematic carpeting that made the place feel homey.. it looks like a Walmart break room now with a rip off long john silver family table..
Overall the customer service in person is: 7/10
Overall the thematic appeal is now a: 3/10
Overall the quality of the food is now: 4/10
Overall customer service online is now: 2/10
Wendy’s has fallen short of basic standards of service.
I will only come back to this location because Pawtucket’s Wendy’s is understaffed and will get your order wrong 80% of the time.
Kid-friendliness: Friendly for kids / Interior is super bland
Wheelchair accessibility: There’s no ramp to get into the restaurant
Atmosphere: 1
Food: 3
Service: 2
I ordered a breakfast baconator sandwich. I requested no egg, however I thought this sandwich had 2 sausage patties and at least 4 slices of bacon.. My surprise when my sandwich had two half slices of bacon and one sausage patty. Just because I did not want an egg I got half the sandwich. Not ordering here again.
Do not have breakfast here.Servers are nice but yucky food. Sauvage overcooked and spicy(not labled). Croissant wasn't really a Croissant just a square. Coffee lukewarm. And at 9 to 10am no one inside maybe because it's cold inside.
Excellent of all Wendy's Restaurant is my favorite place. The staff is friendly, attentive
They help and give you options and the food is always fresh, hot and of very good quality, I loved it and I will return
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place will mess up your food 90 percent of the time. Didn't have the sauces I ordered online and instead of simply just asking if I wanted another sauce. She just assumed I wanted BBQ and gave me that. Also of course forgot some food.
Telling you people always triple check your orders because they will most likely have something missing. Because I guess working at Wendy's takes a genius to work there now.
Atmosphere: 3
Food: 1
Service: 1
Staff was friendly asked if we had takeout order . Did not so I ordered. Food came out fast was hot and good . No complaints at this particular Wendy's.. was also very clean at time of my visit .
Atmosphere: 5
Food: 4
Service: 5
How can a Wendy's run out of forks and i watched manager give shit to some lady he is lucky was not related to me
Atmosphere: 1
Service: 1
AWFUL. First off at in the drive thru for 10 minutes waiting to be acknowledged. Then the man was super rude. I only wanted a kids meal for my son and I get home and he only put TWO out of FOUR chicken nuggets inside the bag. Whoever was working 12/1/24 at 7:40 pm needs to be fired !!
Food: 1
Service: 1
I told the drive thru I wanted extra pickles that I wanted them to violate my sandwich and they did exactly that !! They gave me extra pickles on the side as well best service and atmosphere I’ve experienced at Wendy’s 🙏🏼🙏🏼🙏🏼
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
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