Dunkin' Donuts in Auburn

“The staff working the drive-through should be paid better money because they're so friendly and put up with a lot. If your a bagel you can't mess that up. When they try to sell actual food, sandwiches. They are not built for that type of handling. So, it can be horrible. Keep it Donuts and coffee ☕️“

“Newly renovated location is all shine with service they should be ashamed of. I get that the Dunkin model keeps each person in their role but in a newly renovated location with 5 people behind the counter, not one acknowledged me for two minutes at the register. Ahhh but when I ordered a sandwich and two donuts…. Bing the order computer chimed and donut guy got me my two donuts lickety split. And then back to the wait. The sandwich person was busy doing other stuff in her station I get it but I was the only person in there. After 5 minutes, (it’s comical at this point) the drive through drinks person noticed me lurking around the counter and asks if I need something? Not, “can I help you?” Not, “what can I get you?”…. “Do I need something”. Yes I say. I’m still waiting on my sandwich. “Oh” she says and goes back to making drive through drinks. Not a word other than “oh”. And back to ignoring me, the only customer in the place. At this point, sandwich gal must have overheard (her station faces away), squints at the order screen and makes my sandwich which she cheerfully presents to me and tosses it on the counter. I’m all for efficiency but not instead of a little human touch. This store should have saved on all the chrome and glitz of the renovation, put everything behind a wall and just left a black slot for orders to drop out of. So disappointing.“

“So, this Dunkin’ is fairly large compared with many others I have been to.
We stopped here because I needed to use a restroom.
While we were here, we grabbed coffees and I also had an enjoyable chocolate covered donut. My coffee was also good. I know when my coffee is good since I always drink it hot & black.
The young lady with the long finger nails served us well - she was nice.
They have a drive thru here, which a lot of people seemed to be utilizing when we were there.“