Stay far away from this place. I placed an online order for a 4:10 p.m. pickup, and by 4:50 p.m., the food still hadn’t been prepared. When I requested a refund, the employee flatly refused. I called to speak with a manager, only to have the same woman shout at me, use profanity, and hang up. After multiple attempts to reach someone, she finally answered again and told me she was “too busy” to make the order—yet still refused to issue a refund.
The level of unprofessionalism and disregard for customers is astounding. Any establishment that allows employees to verbally abuse customers, fail to fulfill paid orders, and refuse refunds should not be in business. This restaurant is a model of incompetence and chaos—avoid it at all costs.
Atmosphere: 1
Food: 3
Service: 1
Sherrema Bower
My footlong veggie sub with avocado and garlic aioli was delicious! However, my bag of Baked Lays, which I bought and paid for, was not included with my Door Dash order, even though it appeared on the receipt. Someone's enjoying my bag of chips. At least I got to enjoy the sandwich.
Food: 5
Tim Pelletier
Multiple times I've walked in and Multiple employees act like it's a problem I'm there to order a sandwich. The younger employees have major aditude problems and should be retrained ASAP. Made my sandwich and folded it wrong then lied about it and refused to remake it because she was having a personal crisis over the sandwich.
Atmosphere: 1
Food: 1
Service: 1
Jim Carlson
I order a Sub, she pressured me to ask for Lettuce (I did NOT want any Lettuce); I asked for onions so she put 2 strands of Onions, I asked for more so she gave 1 more Strand of Onion, then she said NO more Onions 🧅 then she cut it into 4 pieces. I like Onions NO Lettuce, NO Lettuce; I am a Customer & want my choice on my Sub; other Subways there is NO Problem
Atmosphere: 4
Food: 4
Service: 1
CherylAnn Laramee
The cashier added a 20% tip to our order. A tip is at the discretion of the customer not the store. I will never purchase a subway again.
Atmosphere: 1
Food: 2
Service: 1
ROBERT MACNEIL
We noticed hair in our food and brought it back and all she gave us was attitude and was not apologetic at all she did remake the sandwich
Atmosphere: 1
Food: 1
Service: 1
Pam Cripps
Ordered 2 subs for curbside pickup. Waited 10 minutes after checking in online and had to go inside for order. Got home with order and received a grinder that was not what I ordered. Don't the sandwich makers even read the receipt? Everything was on it, yet it's not what I got. Even the chips I ordered as part of the meal was wrong. No customer satisfaction at all.
Food: 3
Service: 1
Ryan Charpentier
My service was great but 16$ and change for a foot long subway sub combo is too much money. Walk a cross the street and you get 8 McDoubles for the same money and eat all week. Subway needs realistic pricing.
Atmosphere: 5
Food: 1
Service: 5
Sean Cummings
Subway Belchertown is a favorite spot for lunch with my son. Service is reliably good, and the staff is friendly.We typically get two meals out of our sandwiches, but we're heading up to $40 for the two of us. Don't go in with the expectation of a $5 footlong.
I love the service. When go there. I ordered a foot long bacon turkey let tom mayo. I thought $12 and change was high. I went yesterday. I ordered the same. Just that. No soda chips nothing else. The cost I was so shocked. $17 and change!!! For a friggin grinder!!! From Almost $13 to ALMOST $18 DOLLARS JUST A GRINDER!!! THAT IS SO RIDICULOUS!!!My family and I will no longer be going there anymore. You are going to lose a lot of customers. I can go to a restaurant and get a great meal for that price. Good luck if you stay open with those prices! Extremely disappointed!
Sherry Laurin
I love the service. When go there. I ordered a foot long bacon turkey let tom mayo. I thought $12 and change was high. I went yesterday. I ordered the same. Just that. No soda chips nothing else. The cost I was so shocked. $17 and change!!! For a friggin grinder!!! From Almost $13 to ALMOST $18 DOLLARS JUST A GRINDER!!! THAT IS SO RIDICULOUS!!!My family and I will no longer be going there anymore. You are going to lose a lot of customers. I can go to a restaurant and get a great meal for that price. Good luck if you stay open with those prices! Extremely disappointed!
Richard Sandman
I don't go there because of the person they used in their commercial. Megan Rapino
Workers were very nice.
Atmosphere: 4
Food: 5
Service: 5
Stay far away from this place.
I placed an online order for a 4:10 p.m. pickup, and by 4:50 p.m., the food still hadn’t been prepared. When I requested a refund, the employee flatly refused. I called to speak with a manager, only to have the same woman shout at me, use profanity, and hang up. After multiple attempts to reach someone, she finally answered again and told me she was “too busy” to make the order—yet still refused to issue a refund.
The level of unprofessionalism and disregard for customers is astounding. Any establishment that allows employees to verbally abuse customers, fail to fulfill paid orders, and refuse refunds should not be in business. This restaurant is a model of incompetence and chaos—avoid it at all costs.
Atmosphere: 1
Food: 3
Service: 1
My footlong veggie sub with avocado and garlic aioli was delicious! However, my bag of Baked Lays, which I bought and paid for, was not included with my Door Dash order, even though it appeared on the receipt. Someone's enjoying my bag of chips. At least I got to enjoy the sandwich.
Food: 5
Multiple times I've walked in and Multiple employees act like it's a problem I'm there to order a sandwich. The younger employees have major aditude problems and should be retrained ASAP. Made my sandwich and folded it wrong then lied about it and refused to remake it because she was having a personal crisis over the sandwich.
Atmosphere: 1
Food: 1
Service: 1
I order a Sub, she pressured me to ask for Lettuce (I did NOT want any Lettuce); I asked for onions so she put 2 strands of Onions, I asked for more so she gave 1 more Strand of Onion, then she said NO more Onions 🧅 then she cut it into 4 pieces. I like Onions NO Lettuce, NO Lettuce; I am a Customer & want my choice on my Sub; other Subways there is NO Problem
Atmosphere: 4
Food: 4
Service: 1
The cashier added a 20% tip to our order. A tip is at the discretion of the customer not the store. I will never purchase a subway again.
Atmosphere: 1
Food: 2
Service: 1
We noticed hair in our food and brought it back and all she gave us was attitude and was not apologetic at all she did remake the sandwich
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 subs for curbside pickup. Waited 10 minutes after checking in online and had to go inside for order. Got home with order and received a grinder that was not what I ordered. Don't the sandwich makers even read the receipt? Everything was on it, yet it's not what I got. Even the chips I ordered as part of the meal was wrong. No customer satisfaction at all.
Food: 3
Service: 1
My service was great but 16$ and change for a foot long subway sub combo is too much money. Walk a cross the street and you get 8 McDoubles for the same money and eat all week. Subway needs realistic pricing.
Atmosphere: 5
Food: 1
Service: 5
Subway Belchertown is a favorite spot for lunch with my son. Service is reliably good, and the staff is friendly.We typically get two meals out of our sandwiches, but we're heading up to $40 for the two of us. Don't go in with the expectation of a $5 footlong.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I love subway
Atmosphere: 5
Food: 5
Service: 5
I love the service. When go there. I ordered a foot long bacon turkey let tom mayo. I thought $12 and change was high. I went yesterday. I ordered the same. Just that. No soda chips nothing else. The cost I was so shocked. $17 and change!!! For a friggin grinder!!! From Almost $13 to ALMOST $18 DOLLARS JUST A GRINDER!!! THAT IS SO RIDICULOUS!!!My family and I will no longer be going there anymore. You are going to lose a lot of customers. I can go to a restaurant and get a great meal for that price. Good luck if you stay open with those prices! Extremely disappointed!
I love the service. When go there. I ordered a foot long bacon turkey let tom mayo. I thought $12 and change was high. I went yesterday. I ordered the same. Just that. No soda chips nothing else. The cost I was so shocked. $17 and change!!! For a friggin grinder!!! From Almost $13 to ALMOST $18 DOLLARS JUST A GRINDER!!! THAT IS SO RIDICULOUS!!!My family and I will no longer be going there anymore. You are going to lose a lot of customers. I can go to a restaurant and get a great meal for that price. Good luck if you stay open with those prices! Extremely disappointed!
I don't go there because of the person they used in their commercial. Megan Rapino
Fast service, super nice staff
Atmosphere: 5
Food: 5
Service: 5
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