I’ve been ordering from this restaurant for over three years and I always get the same thing: jumbo barbecue wings with steak fries, two blue cheese, and one extra barbecue. My total was $33 and I tipped the delivery driver $7, so I paid $40 in cash.
When my food arrived, the wings were plain. No barbecue sauce at all. I called the restaurant and asked if they could either refund me for the wings or send me the correct order. The man on the phone said they couldn’t because they didn’t have a delivery driver. He claimed the person who delivered my food was just his friend and she couldn’t come back. That was a lie, because that woman is always the one who delivers to me. She works there. I’ve seen her face many times. I’ve tipped her multiple times. She’s not some random friend.
I told him that’s not my fault and reminded him that I don’t have a car. That’s the whole reason I ordered delivery and tipped her well. He told me I could come to the restaurant and he’d fix it there. I said again that I don’t have a car and can’t just go pick it up. He kept making excuses and trying to make it seem like the mistake was my fault, even though I order the same thing every time.
That’s when I started recording the call. He asked if I was recording and I said yes, because iPhones announce when a call is being recorded. As soon as I said yes, he told me he would call me back and hung up. He never called me back.
I called again about 10 minutes later. He said someone would come bring me barbecue sauce. But that wasn’t the issue. The problem wasn’t that I needed a side of sauce. The wings themselves were made wrong. I don’t eat plain wings with sauce on the side. I paid for barbecue wings, not dry wings and a cup of sauce.
The driver eventually came with the sauce but I didn’t even go downstairs. I’m not going to eat this food. I paid $40 cash and now I’m stuck with a messed up order, no refund, no replacement, and a restaurant that lied to me and refused to take responsibility.
This is not the way you treat loyal customers. I’ve supported this business for years. I’m beyond disappointed.
Mel “Rising Dawn” Cordeiro
Clean restaurant and friendly staff. Quick service and excellent food!
Tyler Trudeau
Spent $70 on four subs and three sodas one of the subs I specifically ordered with no mayo when I got home saw my sub was drenched in mayo. My wife went back to have it replaced and he complained about the price he has to pay to remake a sub and then began to yell at my wife. This was the owner of the establishment by the way maybe the worst customer service I’ve ever seen in my life. I will never spend a dime to eat here again.
Ernesto Ayuso
When i go to pizza queen the food is usually ready to go not alot of people around so its quick and easy .
Helene Dichristofero
I call many times for work and for employee lunches the service is great the food is absolutely fabulous they're also friendly over there and it's priced right
John Harper
Located in the shopping center near Stop and Shop. Not many nearby parking spaces, but parking is not hard to find considering its next to Stop and Shop's huge parking lot. Staff is not bad, even when it's busy. I have never had issues with this place, but feel bad for those who have. Mistakes happen, its how the restaurant deals with those mistakes that really matter. Massachusetts has a lot of pizza places and a lot of them are pretty average, but the pizza here is pretty good. Don't order smaller than a large if you don't want thin crust. The wings here are good too, not super soggy like Domino's. They used to have Nuclear hot wings and fried pickles that were to die for. Maybe they'll bring it back. I recommend this place to others. Also, place your order ahead if able.
Recommended dishes: Pizza
Lyn Robinson
Just finished another delicious Buffalo Chicken Calzone from Pizza Queen. By far the best prepared Calzone around. We won't go anywhere else.
Atmosphere: 5
Food: 5
Service: 5
PJ Moura
They seriously charged me 1 buck for an extra sauce. Cause one extra is really going to break ur pocket that’s crazy .
$50 for a medium sized dish and sub that made me and my family sick immediately after with the runs. Not only are the prices here absolutely insane, the food isn’t even fresh. Be cautious eating here, I’d avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
Segrave E.
Hair fried to our mozzarella sticks. Told to call back later for a refund. Our delivery person is great. But no one wants to waste $40 on contaminated food. : ( won't be ordering here anymore.
Food: 1
Service: 3
Veevee STGO
Pretty good service and pizza. Love this place. It's become our go to.
Parking: It is shared parking due to prher stores and restaurants being there.
Kid-friendliness: I've seen children be dropped off for food and they brought the food that was ordered to them. I love that this pizza place is a place where u can sit and eat a slice if that's all u want. It's old school.
The owner is sweet and very polite. The cashier was very polite. The food is good and have really good portions.
Atmosphere: 5
Food: 5
Service: 5
Jermy Frazer
I Called for takeout, placed my order and was hung up on right in the middle of asking an additional question. Got there 20 minutes later and my order was still not ready. The order price went from $11 to $15 and change when I got to the store. They charge an extra $3 for a gluten wrap! Ridiculous! On top of that, the wrap was stale as hell. It's a one and done for me with this place.
I’ve been ordering from this restaurant for over three years and I always get the same thing: jumbo barbecue wings with steak fries, two blue cheese, and one extra barbecue. My total was $33 and I tipped the delivery driver $7, so I paid $40 in cash.
When my food arrived, the wings were plain. No barbecue sauce at all. I called the restaurant and asked if they could either refund me for the wings or send me the correct order. The man on the phone said they couldn’t because they didn’t have a delivery driver. He claimed the person who delivered my food was just his friend and she couldn’t come back. That was a lie, because that woman is always the one who delivers to me. She works there. I’ve seen her face many times. I’ve tipped her multiple times. She’s not some random friend.
I told him that’s not my fault and reminded him that I don’t have a car. That’s the whole reason I ordered delivery and tipped her well. He told me I could come to the restaurant and he’d fix it there. I said again that I don’t have a car and can’t just go pick it up. He kept making excuses and trying to make it seem like the mistake was my fault, even though I order the same thing every time.
That’s when I started recording the call. He asked if I was recording and I said yes, because iPhones announce when a call is being recorded. As soon as I said yes, he told me he would call me back and hung up. He never called me back.
I called again about 10 minutes later. He said someone would come bring me barbecue sauce. But that wasn’t the issue. The problem wasn’t that I needed a side of sauce. The wings themselves were made wrong. I don’t eat plain wings with sauce on the side. I paid for barbecue wings, not dry wings and a cup of sauce.
The driver eventually came with the sauce but I didn’t even go downstairs. I’m not going to eat this food. I paid $40 cash and now I’m stuck with a messed up order, no refund, no replacement, and a restaurant that lied to me and refused to take responsibility.
This is not the way you treat loyal customers. I’ve supported this business for years. I’m beyond disappointed.
Clean restaurant and friendly staff. Quick service and excellent food!
Spent $70 on four subs and three sodas one of the subs I specifically ordered with no mayo when I got home saw my sub was drenched in mayo. My wife went back to have it replaced and he complained about the price he has to pay to remake a sub and then began to yell at my wife. This was the owner of the establishment by the way maybe the worst customer service I’ve ever seen in my life. I will never spend a dime to eat here again.
When i go to pizza queen the food is usually ready to go not alot of people around so its quick and easy .
I call many times for work and for employee lunches the service is great the food is absolutely fabulous they're also friendly over there and it's priced right
Located in the shopping center near Stop and Shop. Not many nearby parking spaces, but parking is not hard to find considering its next to Stop and Shop's huge parking lot. Staff is not bad, even when it's busy. I have never had issues with this place, but feel bad for those who have. Mistakes happen, its how the restaurant deals with those mistakes that really matter. Massachusetts has a lot of pizza places and a lot of them are pretty average, but the pizza here is pretty good. Don't order smaller than a large if you don't want thin crust. The wings here are good too, not super soggy like Domino's. They used to have Nuclear hot wings and fried pickles that were to die for. Maybe they'll bring it back. I recommend this place to others. Also, place your order ahead if able.
Recommended dishes: Pizza
Just finished another delicious Buffalo Chicken Calzone from Pizza Queen. By far the best prepared Calzone around. We won't go anywhere else.
Atmosphere: 5
Food: 5
Service: 5
They seriously charged me 1 buck for an extra sauce. Cause one extra is really going to break ur pocket that’s crazy .
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mozzarella Sticks, Chicken Fingers
Food is always good. I've unfortunately moved to a new town but will make the trip for the house pie and super steak!
Love this place. Clean. Food always tastes fresh. Friendly staff. Always get my lunch here when I am in the area. Easy 5 stars
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
$50 for a medium sized dish and sub that made me and my family sick immediately after with the runs. Not only are the prices here absolutely insane, the food isn’t even fresh. Be cautious eating here, I’d avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
Hair fried to our mozzarella sticks. Told to call back later for a refund. Our delivery person is great. But no one wants to waste $40 on contaminated food. : ( won't be ordering here anymore.
Food: 1
Service: 3
Pretty good service and pizza. Love this place. It's become our go to.
Parking: It is shared parking due to prher stores and restaurants being there.
Kid-friendliness: I've seen children be dropped off for food and they brought the food that was ordered to them. I love that this pizza place is a place where u can sit and eat a slice if that's all u want. It's old school.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken, Mozzarella Sticks, Pizza, Chicken Fingers
The owner is sweet and very polite. The cashier was very polite. The food is good and have really good portions.
Atmosphere: 5
Food: 5
Service: 5
I Called for takeout, placed my order and was hung up on right in the middle of asking an additional question. Got there 20 minutes later and my order was still not ready. The order price went from $11 to $15 and change when I got to the store. They charge an extra $3 for a gluten wrap! Ridiculous! On top of that, the wrap was stale as hell. It's a one and done for me with this place.
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