There was no hostess and only one waitress for a for a busy Saturday night. I had made a reservation in advance before our show at the theater for a party of five including 3 kids. some guy clearly not a waitstaff member, or a hostess said too bad, said he is seating. Only first come first serve. Long story short, we got a table eventually as I had no idea where else to go and I had the kids. Service was very slow. Only one waitress. It was not a pleasant experience. The food was cold and not very good. I don't blame the waitress at all. She did her best, but was overwhelmed. We still gave her a 20% but that's it. I had avoid this establishment due to staffing issues.
I took my Mother there for Italian food, which over the years was fairly reliable with menu options, value & quality of food. This visit was terribly disappointing on almost every level and we won't return again. We both ordered Eggplant Parmesan & one side Caesar Salad. The Eggplant Parm was covered with a scant amount of Marinara Sauce and overflowed on the plate. Unfortunately it was undercooked, difficult to cut through & rubbery. We both struggled to eat a few bites & took the leftovers home hoping to resuscitate the eggplant. Bottom line is the Beverly Bertucci's was 3/4 empty at 7pm on a Saturday night, atmosphere felt like yesteryear depressing, and Service was choppy. We regret our choice to dine there.
Nhll
I gave service one star, not due to the server, she was wonderful, but due to the fact that we waited almost ten minutes to be seated when the restaurant was practically empty. There was no one around to seat us. While we were eating a couple of people arrived, waited for at least ten minutes to be seated, and when no one helped them, they left.
Marc Frigon
Two stars because the pizza and rolls are still really good, even if you have to wait forever to get them. Unfortunately, though, it's been taking longer and longer for our food to be ready. As any fellow parent can attest, when you've got hungry kids waiting for the food to arrive -- and you decided on takeout in the first place because it's a busy day so you're hoping to pick up something quick and good that'll get everyone fed before having to rush headlong into the bedtime routine -- this is a deal-breaker.Sorry Bertucci's, you've got to work on your staffing. I can't blame the employees in the store, as they're clearly trying their best given the situation, so I can only assume that the management of this chain isn't doing enough to attract people to want to work there. PLEASE don't punish the employees for the horrible situation in-store, with a constant flow of disgruntled people waiting 30-60 minutes past the promised pick-up time for their food. I always try to extend kindness and patience to them... because it's very rarely the fault of the customer-facing employees when there is a failure this egregious.All that being said, I won't be returning here until I start to see reviews mentioning an improvement in wait times and service. Beverly has enough other excellent options for pizza -- where I can depend on my food being ready at the promised time -- that we can easily spare ourselves the stress of frayed nerves that inevitably results from the meaninglessness of Bertucci's ridiculously unpredictable pickup times. We can simply bring our business elsewhere.(Management: Thank you so much for your reply! I do appreciate your willingness to share this feedback. Again, I just want to be clear that the food was good, and the staff were not unfriendly or unhelpful... it just creates a very difficult situation for my family when pickup times are meaningless and we could likely be waiting an additional hour for food.)
Alley Specter
I may never order from this establishment no more. Bertucci's has always been one of my favorite places to go whenever I'm in the mood for a simple meal such as a salad with pizza. I ordered a take-out meal yesterday the salad was wilted and the pizza tasted not so good.
Dan Knowlton
The food was a dumpster fire at best. I felt bad for our waiter as he was the only one serving everyone in the restaurant. Step up the quality of food, and get more help.
ShannonP
We were never seated. There weren't many people seated but they were obviously short staffed. Waited for about 10 minutes and asked someone at the take out spot and he said to wait at host station. Waited another 10 minutes and still nothing. Finally asked server and she said she didn't know. Waited a bit longer and then finally left. I sympathize with them not being able to seat us due to staffing but someone letting us know or even a sign posted at the host station would have been appreciated.
LizB
After making a reservation on OpenTable because there were 7 of us, we arrived and they seemed surprised that we were there. The host, who I am not sure if he was the manager, never welcomed us but just looked at us and we were not even sure if he worked there-that's how awkward it was. After being seated, we ordered drinks, which took over 15 minutes to be served. We ordered food and it was nice that they asked if we wanted to be served all at the same time but I think this caused a problem with the food because the chicken wings weren't warm, the salad was wilted, and the tortellini was toasted on the bottom of the dish making it hard to eat. The service was so slow that we had to go say something about being served faster because we were headed to a show at NSMT. It was a pricy night for not having exceptional service and the food was just ok. We are hoping our next visit will be better!
Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more disgruntled telling us that they don't take reservations and he'd get back to us. Several minutes later a server came and sat us at a table. One server for the entire restaurant as far as we could tell. He did his best, but we then watched our food sit waiting to be picked up and brought to the table for quite some time. Also, once it was brought out we never saw him again until the check was delivered.
TinaS
Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more disgruntled telling us that they don't take reservations and he'd get back to us. Several minutes later a server came and sat us at a table. One server for the entire restaurant as far as we could tell. He did his best, but we then watched our food sit waiting to be picked up and brought to the table for quite some time. Also, once it was brought out we never saw him again until the check was delivered.
My food was sitting in window for a good 5 min. No one at front desk to get it. The pizza was supposed to have the meat on one side and just cheese on other side. They put it all over! The edges of crust were burnt black and bottom was covered in burnt dust. They must not be cleaning their oven! Pasta was mediocre! Not worth the money! Keep driving! I'm sure they will see this and say how sorry they are! They should be giving refunds! Out of towers beware!
jason duarte
Great experience! Brought my family for a dinner and the food was great. Servers were respectful and quick my family loved the meal and we will definitely be back again
AlexP
I am in the hospitality industry and understand the difficult times we are in, however, the quality of service was poor. Server never spoke just asked what we wanted, did not check back to see how things were. Had to hound him for the check. Other people left while waiting to be served. No manager on site and no bartender available. Totally unacceptable. It would have been better not to have opened. This was not what I expected from this long running establishment.
DebraL
Bertucci's food prep, quality & portions never disappoint!! Their staff, although limited, is efficient, attentive & they all work to provide the best service possible. Their dining in specials are amazing, (80's Throw Back prices) which draws in crowds, so a little patience & consideration on the part of their customers goes far in helping to make everyone's dining experience more pleasant. ?. Thank you to the Bertucci's Beverly team! We'll keep coming back, again & again! ??
Roland Noel
Good experience! Food was great,waiter was very nice and friendly, service was good.pricing I guess what you expect to pay! Only issue was table was very sticky! Other than that all good here! By the way we had a pulled pork and pineapple pizza .A+
There was no hostess and only one waitress for a for a busy Saturday night. I had made a reservation in advance before our show at the theater for a party of five including 3 kids. some guy clearly not a waitstaff member, or a hostess said too bad, said he is seating. Only first come first serve. Long story short, we got a table eventually as I had no idea where else to go and I had the kids. Service was very slow. Only one waitress. It was not a pleasant experience. The food was cold and not very good. I don't blame the waitress at all. She did her best, but was overwhelmed. We still gave her a 20% but that's it. I had avoid this establishment due to staffing issues.
I took my Mother there for Italian food, which over the years was fairly reliable with menu options, value & quality of food. This visit was terribly disappointing on almost every level and we won't return again. We both ordered Eggplant Parmesan & one side Caesar Salad. The Eggplant Parm was covered with a scant amount of Marinara Sauce and overflowed on the plate. Unfortunately it was undercooked, difficult to cut through & rubbery. We both struggled to eat a few bites & took the leftovers home hoping to resuscitate the eggplant. Bottom line is the Beverly Bertucci's was 3/4 empty at 7pm on a Saturday night, atmosphere felt like yesteryear depressing, and Service was choppy. We regret our choice to dine there.
I gave service one star, not due to the server, she was wonderful, but due to the fact that we waited almost ten minutes to be seated when the restaurant was practically empty. There was no one around to seat us. While we were eating a couple of people arrived, waited for at least ten minutes to be seated, and when no one helped them, they left.
Two stars because the pizza and rolls are still really good, even if you have to wait forever to get them. Unfortunately, though, it's been taking longer and longer for our food to be ready. As any fellow parent can attest, when you've got hungry kids waiting for the food to arrive -- and you decided on takeout in the first place because it's a busy day so you're hoping to pick up something quick and good that'll get everyone fed before having to rush headlong into the bedtime routine -- this is a deal-breaker.Sorry Bertucci's, you've got to work on your staffing. I can't blame the employees in the store, as they're clearly trying their best given the situation, so I can only assume that the management of this chain isn't doing enough to attract people to want to work there. PLEASE don't punish the employees for the horrible situation in-store, with a constant flow of disgruntled people waiting 30-60 minutes past the promised pick-up time for their food. I always try to extend kindness and patience to them... because it's very rarely the fault of the customer-facing employees when there is a failure this egregious.All that being said, I won't be returning here until I start to see reviews mentioning an improvement in wait times and service. Beverly has enough other excellent options for pizza -- where I can depend on my food being ready at the promised time -- that we can easily spare ourselves the stress of frayed nerves that inevitably results from the meaninglessness of Bertucci's ridiculously unpredictable pickup times. We can simply bring our business elsewhere.(Management: Thank you so much for your reply! I do appreciate your willingness to share this feedback. Again, I just want to be clear that the food was good, and the staff were not unfriendly or unhelpful... it just creates a very difficult situation for my family when pickup times are meaningless and we could likely be waiting an additional hour for food.)
I may never order from this establishment no more. Bertucci's has always been one of my favorite places to go whenever I'm in the mood for a simple meal such as a salad with pizza. I ordered a take-out meal yesterday the salad was wilted and the pizza tasted not so good.
The food was a dumpster fire at best. I felt bad for our waiter as he was the only one serving everyone in the restaurant. Step up the quality of food, and get more help.
We were never seated. There weren't many people seated but they were obviously short staffed. Waited for about 10 minutes and asked someone at the take out spot and he said to wait at host station. Waited another 10 minutes and still nothing. Finally asked server and she said she didn't know. Waited a bit longer and then finally left. I sympathize with them not being able to seat us due to staffing but someone letting us know or even a sign posted at the host station would have been appreciated.
After making a reservation on OpenTable because there were 7 of us, we arrived and they seemed surprised that we were there. The host, who I am not sure if he was the manager, never welcomed us but just looked at us and we were not even sure if he worked there-that's how awkward it was. After being seated, we ordered drinks, which took over 15 minutes to be served. We ordered food and it was nice that they asked if we wanted to be served all at the same time but I think this caused a problem with the food because the chicken wings weren't warm, the salad was wilted, and the tortellini was toasted on the bottom of the dish making it hard to eat. The service was so slow that we had to go say something about being served faster because we were headed to a show at NSMT. It was a pricy night for not having exceptional service and the food was just ok. We are hoping our next visit will be better!
Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more disgruntled telling us that they don't take reservations and he'd get back to us. Several minutes later a server came and sat us at a table. One server for the entire restaurant as far as we could tell. He did his best, but we then watched our food sit waiting to be picked up and brought to the table for quite some time. Also, once it was brought out we never saw him again until the check was delivered.
Showed up to check in and waited several minutes. When finally addressed by a clearly annoyed man we explained that we had a reservation and he became even more disgruntled telling us that they don't take reservations and he'd get back to us. Several minutes later a server came and sat us at a table. One server for the entire restaurant as far as we could tell. He did his best, but we then watched our food sit waiting to be picked up and brought to the table for quite some time. Also, once it was brought out we never saw him again until the check was delivered.
Restaurantji Recommends
My food was sitting in window for a good 5 min. No one at front desk to get it. The pizza was supposed to have the meat on one side and just cheese on other side. They put it all over! The edges of crust were burnt black and bottom was covered in burnt dust. They must not be cleaning their oven! Pasta was mediocre! Not worth the money! Keep driving! I'm sure they will see this and say how sorry they are! They should be giving refunds! Out of towers beware!
Great experience! Brought my family for a dinner and the food was great. Servers were respectful and quick my family loved the meal and we will definitely be back again
I am in the hospitality industry and understand the difficult times we are in, however, the quality of service was poor. Server never spoke just asked what we wanted, did not check back to see how things were. Had to hound him for the check. Other people left while waiting to be served. No manager on site and no bartender available. Totally unacceptable. It would have been better not to have opened. This was not what I expected from this long running establishment.
Bertucci's food prep, quality & portions never disappoint!! Their staff, although limited, is efficient, attentive & they all work to provide the best service possible. Their dining in specials are amazing, (80's Throw Back prices) which draws in crowds, so a little patience & consideration on the part of their customers goes far in helping to make everyone's dining experience more pleasant. ?. Thank you to the Bertucci's Beverly team! We'll keep coming back, again & again! ??
Good experience! Food was great,waiter was very nice and friendly, service was good.pricing I guess what you expect to pay! Only issue was table was very sticky! Other than that all good here! By the way we had a pulled pork and pineapple pizza .A+
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