World class! Seriously. Comfy atmosphere, nice people.
Atmosphere: 5
Food: 5
Service: 5
Katherine Rozakis
I’ve never found the vibe here to be overly warm or friendly. The employees attempt to mask their impatience with customers when they’re just the slightest bit busy, but it’s thinly veiled at best.
After an unpleasant experience my daughter and I had today, I won’t be returning. From the start, the server was visibly annoyed that I wasn’t following her unspoken rules—order fast, know exactly what you want, and don’t ask about anything beyond what’s on display.
Things got worse when, after we sat down to eat, my 9-year-old daughter tried to order a drink in a separate transaction. Despite another patron politely pointing out to a staff member that my daughter was patiently waiting at the register nearest the drinks area to purchase a drink only, the staff announced she needed to go to the back of the baked goods line. When it was finally my daughter’s turn, they looked past her addressing only the adults in line, making her feel unwelcome and insecure when it was her turn to order. Only when I had to declare that my daughter is just simply trying to order a drink did they finally acknowledge her. She was humiliated and cried on the way home.
To top it off, the mushroom tarte I ordered had a soggy bottom, adding a literal bad taste to an already negative experience.
Clarity is kind. If you want customers to follow your expectations, post them and set everyone up for success. With two registers—one by the baked goods and another by the drinks—it’s easy to assume there are two separate queues. If this isn’t the case, signpost that. I suspect your staff can’t hide their frustration because they spend a large chunk of their time managing these awkward interactions.
More importantly, your staff needs to be more patient with customers, especially with children learning important life skills. Though you did teach my daughter a valuable lesson about customer service today.
Kid-friendliness: They were unkind to and impatient with my child.
Atmosphere: 1
Food: 3
Service: 1
Jason Ducham
Wish we would have found this on the first day of our trip instead of the last, this place is amazing!! Wanted to try everything and almost did!! Everything is fresh and literally the best we’ve ever had. The quality you would expect of a bakery in France, not small town Massachusetts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry, Quiche, Croissant
John B
Overall great pastry, exception was sausage roll. Very large roll with one pinkie finger sized piece of sausage tucked in the middle. Def not worth $5
Atmosphere: 5
Food: 4
Service: 5
Kimberly Ford
Line out the door before opening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry, Croissant
Felicia Foisy
Stopped in for the first time yesterday. The sticky buns were unbelievable and the brownies were so rich and chocolatey. The best part was the service though. Everyone was super friendly and being asked if I preferred edge or middle brownie pieces made me so happy! I’ll be back again to try more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry
Riley Sullivan
They have so much good stuff, love the bread
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pastry, Baguette, Croissant
Meredith Katherine
Whoever runs this place has TALENT. Quiche lorraine was absolutely amazing. Cinnamon bun was perfectly sweet. Truly one of the best baked goods i have ever tried.
Atmosphere: 5
Food: 5
Service: 5
Melissa King
The bread is fantastic. I am sensitive to food and find their products to be very tasty, well prepared, and easy on my stomach.
Atmosphere: 5
Food: 5
Service: 5
Leigh St Pierre
Oh. My. Word. Great coffee, great service and bread and pastries to DIE for. The best quiche I’ve ever had, and croissants that rival pastry from France.
A little cramped inside, but so amazing. The best bakery I found while in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastry, Croissant
Elizabeth Savas
The pastries here are absolutely flawless.
Food: 5
Tiffany Silva
Everything we try here is the best thing I have ever eaten. The almond croissant and the shortbread are a must
Atmosphere: 5
Food: 5
Service: 5
Paula Barrett
We stop for a quick sandwich. They had one available which was a ham and cheese on a 1/2 baguette. We order and pay. We sat at the only table available and it was dirty full of crumbs that looked like more than one customer ate there. Food all under the table. The girl comes over and tells us there are no more baguettes so she can put it on focaccia. Absolutely did not want to eat a french sandwich on focaccia but we already paid so we agreed. She came back w a whole loaf of focaccia that was full of oil that soaked through the paper bag and covered our hands in oil. The green tea i was given had a block of leaves in it that was so overpowering for the size cup and it tasted stale and old.This giant focaccia bread was not even cut so you could eat it. As i was eating a corner tear of it we were told they are now closed. Okkkk so! We keep eating then are told the front door is now locked and when we leave you will have to use the back door. Classless and rude because this behavior made us feel we couldn’t finish our meal. I had not even finished my corner portion of my sandwich to fill full. My daughter felt the same. We felt forced to go so we left without finishing our meal. I will never step foot in that place again. Train your help properly. If you hate your job that much then leave because your behavior was disgusting.
Atmosphere: 2
Food: 1
Service: 1
Sarah Boucher
It's so great to have the smell of fresh bread on Cabot Street! My favorite thing is the Ham & Gruyere Croissant - you can ask them to warm it up a bit for you and it's just the breakfast snack.
Parking: There is metered parking on Cabot St or Broadway
World class! Seriously. Comfy atmosphere, nice people.
Atmosphere: 5
Food: 5
Service: 5
I’ve never found the vibe here to be overly warm or friendly. The employees attempt to mask their impatience with customers when they’re just the slightest bit busy, but it’s thinly veiled at best.
After an unpleasant experience my daughter and I had today, I won’t be returning. From the start, the server was visibly annoyed that I wasn’t following her unspoken rules—order fast, know exactly what you want, and don’t ask about anything beyond what’s on display.
Things got worse when, after we sat down to eat, my 9-year-old daughter tried to order a drink in a separate transaction. Despite another patron politely pointing out to a staff member that my daughter was patiently waiting at the register nearest the drinks area to purchase a drink only, the staff announced she needed to go to the back of the baked goods line. When it was finally my daughter’s turn, they looked past her addressing only the adults in line, making her feel unwelcome and insecure when it was her turn to order. Only when I had to declare that my daughter is just simply trying to order a drink did they finally acknowledge her. She was humiliated and cried on the way home.
To top it off, the mushroom tarte I ordered had a soggy bottom, adding a literal bad taste to an already negative experience.
Clarity is kind. If you want customers to follow your expectations, post them and set everyone up for success. With two registers—one by the baked goods and another by the drinks—it’s easy to assume there are two separate queues. If this isn’t the case, signpost that. I suspect your staff can’t hide their frustration because they spend a large chunk of their time managing these awkward interactions.
More importantly, your staff needs to be more patient with customers, especially with children learning important life skills. Though you did teach my daughter a valuable lesson about customer service today.
Kid-friendliness: They were unkind to and impatient with my child.
Atmosphere: 1
Food: 3
Service: 1
Wish we would have found this on the first day of our trip instead of the last, this place is amazing!! Wanted to try everything and almost did!! Everything is fresh and literally the best we’ve ever had. The quality you would expect of a bakery in France, not small town Massachusetts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry, Quiche, Croissant
Overall great pastry, exception was sausage roll. Very large roll with one pinkie finger sized piece of sausage tucked in the middle. Def not worth $5
Atmosphere: 5
Food: 4
Service: 5
Line out the door before opening.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry, Croissant
Stopped in for the first time yesterday. The sticky buns were unbelievable and the brownies were so rich and chocolatey. The best part was the service though. Everyone was super friendly and being asked if I preferred edge or middle brownie pieces made me so happy! I’ll be back again to try more!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry
They have so much good stuff, love the bread
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pastry, Baguette, Croissant
Whoever runs this place has TALENT. Quiche lorraine was absolutely amazing. Cinnamon bun was perfectly sweet. Truly one of the best baked goods i have ever tried.
Atmosphere: 5
Food: 5
Service: 5
The bread is fantastic. I am sensitive to food and find their products to be very tasty, well prepared, and easy on my stomach.
Atmosphere: 5
Food: 5
Service: 5
Oh. My. Word. Great coffee, great service and bread and pastries to DIE for. The best quiche I’ve ever had, and croissants that rival pastry from France.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A little cramped inside, but so amazing. The best bakery I found while in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pastry, Croissant
The pastries here are absolutely flawless.
Food: 5
Everything we try here is the best thing I have ever eaten. The almond croissant and the shortbread are a must
Atmosphere: 5
Food: 5
Service: 5
We stop for a quick sandwich. They had one available which was a ham and cheese on a 1/2 baguette. We order and pay. We sat at the only table available and it was dirty full of crumbs that looked like more than one customer ate there. Food all under the table. The girl comes over and tells us there are no more baguettes so she can put it on focaccia. Absolutely did not want to eat a french sandwich on focaccia but we already paid so we agreed. She came back w a whole loaf of focaccia that was full of oil that soaked through the paper bag and covered our hands in oil. The green tea i was given had a block of leaves in it that was so overpowering for the size cup and it tasted stale and old.This giant focaccia bread was not even cut so you could eat it. As i was eating a corner tear of it we were told they are now closed. Okkkk so! We keep eating then are told the front door is now locked and when we leave you will have to use the back door. Classless and rude because this behavior made us feel we couldn’t finish our meal. I had not even finished my corner portion of my sandwich to fill full. My daughter felt the same. We felt forced to go so we left without finishing our meal. I will never step foot in that place again. Train your help properly. If you hate your job that much then leave because your behavior was disgusting.
Atmosphere: 2
Food: 1
Service: 1
It's so great to have the smell of fresh bread on Cabot Street! My favorite thing is the Ham & Gruyere Croissant - you can ask them to warm it up a bit for you and it's just the breakfast snack.
Parking: There is metered parking on Cabot St or Broadway
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pastry, Croissant
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