Went through drive thru at 7:45 and was told they could not do americano because they already shut off their machine. So i asked for a dark roast coffee he said he couldn't do that either. All he had was original or decaf. I looked up if dunkin can refuse to sell dark roast or espresso during operating hours and it clearly says they can't. I'm highly irritated that a coffee shop can't offer what they're known for.
Service: 1
Destiny Seeker
I walked in, the drive thru is always backed up. My drink came quickly and somewhat accurately. Anything from the kitchen for hot prepard food....forget it. I was standing at the pickup counter waiting patiently and a lady from the back kitchen area asked me what my order was..... I told her. She seemed confused and frustrated. The drive thru window cashier seemed to be waiting on the kitchen to finish orders aswell.... she came over with my order handed it to me and was muttering something like "this is what you get" could not quite hear it all. Then she made other comments about people standing there waiting for their orders.
This is a repeat issue I have encountered, that's why I figured I should mention something. I hope things get better and managed better
Atmosphere: 3
Food: 1
Service: 2
Steve
They don’t know what they’re doing. They think they know but they’re completely wrong. They talk down to their clients. They act like they’re above all and know everything but they’re wrong and they just treat you horribly the worst dunks in Massachusetts absolutely horrible. The two people working October 30at 10:30 in the morning should be fired. Those two are bumbling fools.
Atmosphere: 1
Food: 1
Service: 1
Richard Crotts (Dick)
Always a great cup of coffee or frozen coffee.
Atmosphere: 5
Food: 5
Service: 5
Edwin P
My favorite spot to get my coffee and food.. Everybody here are awesome
Who ever the kid is that works mornings at the Enon Street location in Beverly is very rude. I came into the store this morning when they opened at 430am. He saw me walk in, paid no mind to me and went off to God knows where. I waited 5 mins thinking he'll be back, NOPE!!! I walked out. If your not a customer oriented person, THIS JOB ISNT FOR YOU!!
Atmosphere: 1
Food: 1
Service: 1
Karthik S
The worst experience of my life in ordering a Dunkin. They didn't have anything on the menu, espresso machine was not working. Folks over here are super rude and really need to think hard about how they treat people.The employee/manager at the drive thru claims that Dunkin is a multi billion dollar company and it's clear that this billion dollar company doesn't spend enough on training people or selecting people.
Atmosphere: 1
Food: 1
Service: 1
nina suzette
Great, cheerful crew had our order ahead prepared and served us with smiles. Parking is very tight, yet adjacent to a large shopping plaza for larger rigs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts
Dana
I never dine in but these folks are morning drive through heroes. Cheering us on and feeding us when they don't get paid nearly enough and people bark at them all day. Literally nicest people ever, if you take the time to talk to them! Tip and be sweet to them. You couldn't handle this job, and they do it every day! Thanks for being there!! Also, a cheer for our rainbow folks!!!
Service good and happy to find a jelly stick donut.Alot of DD don't have them no more on the North Shore☹️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Amy Thomas
Always go at 6pm before I go in for the night shift to get a large iced tea. They NEVER have any ice tea left and refuse to make me one. They offer me green tea (which I really don't like). This has happened about 15 times the past few months. Very frustrating!
Went through drive thru at 7:45 and was told they could not do americano because they already shut off their machine. So i asked for a dark roast coffee he said he couldn't do that either. All he had was original or decaf. I looked up if dunkin can refuse to sell dark roast or espresso during operating hours and it clearly says they can't. I'm highly irritated that a coffee shop can't offer what they're known for.
Service: 1
I walked in, the drive thru is always backed up.
My drink came quickly and somewhat accurately. Anything from the kitchen for hot prepard food....forget it. I was standing at the pickup counter waiting patiently and a lady from the back kitchen area asked me what my order was..... I told her. She seemed confused and frustrated. The drive thru window cashier seemed to be waiting on the kitchen to finish orders aswell.... she came over with my order handed it to me and was muttering something like "this is what you get" could not quite hear it all. Then she made other comments about people standing there waiting for their orders.
This is a repeat issue I have encountered, that's why I figured I should mention something. I hope things get better and managed better
Atmosphere: 3
Food: 1
Service: 2
They don’t know what they’re doing. They think they know but they’re completely wrong. They talk down to their clients. They act like they’re above all and know everything but they’re wrong and they just treat you horribly the worst dunks in Massachusetts absolutely horrible. The two people working October 30at 10:30 in the morning should be fired. Those two are bumbling fools.
Atmosphere: 1
Food: 1
Service: 1
Always a great cup of coffee or frozen coffee.
Atmosphere: 5
Food: 5
Service: 5
My favorite spot to get my coffee and food..
Everybody here are awesome
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll, Coolatta, Plain Stuffed Bagel Minis, Bacon Egg and Cheese, Strawberry Coolatta, Half Dozen Donuts, Chocolate Chunk Cookie, Chicken & Roasted Pepper Dunkin' Wrap, Vanilla Bean Coolatta, Croissant, Wake-Up Wrap - Hot Honey Bacon, Avocado Spread
Ordered a Chai. Not hot
Atmosphere: 3
Food: 3
Service: 3
Who ever the kid is that works mornings at the Enon Street location in Beverly is very rude. I came into the store this morning when they opened at 430am. He saw me walk in, paid no mind to me and went off to God knows where. I waited 5 mins thinking he'll be back, NOPE!!! I walked out. If your not a customer oriented person, THIS JOB ISNT FOR YOU!!
Atmosphere: 1
Food: 1
Service: 1
The worst experience of my life in ordering a Dunkin. They didn't have anything on the menu, espresso machine was not working. Folks over here are super rude and really need to think hard about how they treat people.The employee/manager at the drive thru claims that Dunkin is a multi billion dollar company and it's clear that this billion dollar company doesn't spend enough on training people or selecting people.
Atmosphere: 1
Food: 1
Service: 1
Great, cheerful crew had our order ahead prepared and served us with smiles. Parking is very tight, yet adjacent to a large shopping plaza for larger rigs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Donuts
I never dine in but these folks are morning drive through heroes. Cheering us on and feeding us when they don't get paid nearly enough and people bark at them all day. Literally nicest people ever, if you take the time to talk to them! Tip and be sweet to them. You couldn't handle this job, and they do it every day! Thanks for being there!! Also, a cheer for our rainbow folks!!!
Food: 4
Service: 5
Restaurantji Recommends
Nice people.Clean and friendly staff.
Atmosphere: 5
Service: 5
Recommended dishes: Iced Latte, Bagels
Easily accessible. Friendly people
Atmosphere: 5
Food: 5
Service: 5
Service good and happy to find a jelly stick donut.Alot of DD don't have them no more on the North Shore☹️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Always go at 6pm before I go in for the night shift to get a large iced tea. They NEVER have any ice tea left and refuse to make me one. They offer me green tea (which I really don't like). This has happened about 15 times the past few months. Very frustrating!
Atmosphere: 1
Food: 1
Service: 1
The best Dunkin in the area.
Atmosphere: 3
Food: 5
Service: 5
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