I had ordered a Breakfast Sandwich. It was amazing Nicole AmRock thank you for all you do. Always with a smile Happy Holidays.
Atmosphere: 5
Food: 5
Service: 5
Paul
the best panera in the area
Cheers Mate
My wife and I really enjoy the food, service and atmosphere. We prefer this location over other ones in the area.
Atmosphere: 5
Food: 5
Service: 5
Mike Wescott
I run a neighboring restaurant in the same plaza and would treat my team to breakfast with their “feast” option. Was originally told, today, they didn’t have it. I reminded them of the menu item, then they told me they couldn’t because they stopped serving breakfast 10minutes from when I ordered (I guess “just made it” means “tough luck”). I get it, I guess, they don’t want to accommodate whatever inconvenience I was asking for…but I will not return based on this curt dismissal and refusal to serve what they advertise to offer. We are corporate, too, guys, we have to act like it. Beyond that, how about some neighborly treatment? Nah, too much to ask. Time to retrain or rehire.
Atmosphere: 1
Food: 1
Service: 1
Casablanca Wireless
I’ve been coming to this Panera every Sunday and always order the Ciabatta Cheesesteak sandwich. My wife usually gets the half Ciabatta with a half salad. This time, they were out of ciabatta bread and asked me to switch to a bagel. I agreed, even though it wasn’t my first choice.
When we got our food, I noticed my full sandwich on a bagel was the same size as my wife’s half sandwich and we both paid around $14. I asked the staff about it, and they said they added extra meat to mine to make up for it. But when we opened both sandwiches, the meat portions looked exactly the same.
Very disappointing experience. If you’re going to substitute a smaller bread, at least adjust the portion or price. I’ve been a loyal customer for a long time, but I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
Andrew Hayes
Absolutely disappointing experience.
I waited over 20 minutes for a simple order at Panera, only to find out my food had been sitting behind the counter the entire time, ready and getting cold. Not once did anyone call out my name or let me know it was done. Staff seemed disorganized and uninterested, just chatting while customers were clearly confused and waiting.
By the time I finally got my food, it was lukewarm at best—completely unacceptable for a place that markets itself on freshness and quality. No apology, no sense of urgency, just bad service all around.
This experience felt like my time and money meant nothing to them. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Bethany SB
I got an email that my order was ready, and I went to go pick it up and I waited because there was nothing placed on the shelf where orders are ready nor was it on the counter. I stood there several minutes ignored by all of the staff that kept yapping in Spanish and ignored me ...COMPLETELY UNPROFESSIONAL
Service: 1
Maho Dzebic
I come to this Panera pretty regularly, I work nearby. I order online through the app and I wait until the app says it’s ready before I go and start my lunch break. Every single time it says my order is ready and it’s not actually ready. The staff needs to be trained not to mark things as ready until they’re actually ready to be grabbed. Otherwise what’s even the point of having a status on the order?? Otherwise the customer service and food quality is good.
Beyond Mind
I've always been a fan of Panera, but my recent experience was deeply unsettling. After getting my order, I discovered two cockroaches crawling inside the bag. I'm appalled by the lack of cleanliness and basic pest control. This is a serious health concern, and I urge management to address it immediately. For now, I cannot recommend this location to anyone.
Rick Goode
Good, lots of options. Too bad the portions don't match the pics
First time in a long time, going to Panera and decided to get the half sandwich with soup. Half sandwich which is half the size of a regular piece of bread with tuna was $7.50. Actually, the piece of bread that they gave me was larger than the half sandwich. If it’s $7.50 for a half sandwich are they charging close to 15 for a full size sandwich?
Leslie Case
Visited Panera, North Beverly Mall/Dodge St 1/3/2025, 4:20pm. Service (pick-up) was awful - smart-ass young lady. Very surprised because Panera staffers are usually solid.
Food: 5
Service: 1
lianna stephens
Everything was great except the fruit cup. There was mold on my pineapples. Not pleased
Carol Gill
Nowhere on your menue does it say what hour you serve what food. Like it doesn't say what time you serve breakfast, or what time you serve lunch. And the server did not understand egg on a bagle
Jenne Hayden
Second time ordering off the Panera app, and door dash driver DOES NOT DELIVER THE ORDER. Spoke to the store who says we need to deal with door dash. Door dash not even finding our order. Panera takes our money, door dash gets delivery fee. We get NOTHING but a run around and aggravation. Never ordering here again.
I had ordered a Breakfast Sandwich. It was amazing Nicole AmRock thank you for all you do. Always with a smile Happy Holidays.
Atmosphere: 5
Food: 5
Service: 5
the best panera in the area
My wife and I really enjoy the food, service and atmosphere. We prefer this location over other ones in the area.
Atmosphere: 5
Food: 5
Service: 5
I run a neighboring restaurant in the same plaza and would treat my team to breakfast with their “feast” option. Was originally told, today, they didn’t have it. I reminded them of the menu item, then they told me they couldn’t because they stopped serving breakfast 10minutes from when I ordered (I guess “just made it” means “tough luck”). I get it, I guess, they don’t want to accommodate whatever inconvenience I was asking for…but I will not return based on this curt dismissal and refusal to serve what they advertise to offer. We are corporate, too, guys, we have to act like it. Beyond that, how about some neighborly treatment? Nah, too much to ask. Time to retrain or rehire.
Atmosphere: 1
Food: 1
Service: 1
I’ve been coming to this Panera every Sunday and always order the Ciabatta Cheesesteak sandwich. My wife usually gets the half Ciabatta with a half salad. This time, they were out of ciabatta bread and asked me to switch to a bagel. I agreed, even though it wasn’t my first choice.
When we got our food, I noticed my full sandwich on a bagel was the same size as my wife’s half sandwich and we both paid around $14. I asked the staff about it, and they said they added extra meat to mine to make up for it. But when we opened both sandwiches, the meat portions looked exactly the same.
Very disappointing experience. If you’re going to substitute a smaller bread, at least adjust the portion or price. I’ve been a loyal customer for a long time, but I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
Absolutely disappointing experience.
I waited over 20 minutes for a simple order at Panera, only to find out my food had been sitting behind the counter the entire time, ready and getting cold. Not once did anyone call out my name or let me know it was done. Staff seemed disorganized and uninterested, just chatting while customers were clearly confused and waiting.
By the time I finally got my food, it was lukewarm at best—completely unacceptable for a place that markets itself on freshness and quality. No apology, no sense of urgency, just bad service all around.
This experience felt like my time and money meant nothing to them. I won’t be back.
Atmosphere: 1
Food: 1
Service: 1
I got an email that my order was ready, and I went to go pick it up and I waited because there was nothing placed on the shelf where orders are ready nor was it on the counter. I stood there several minutes ignored by all of the staff that kept yapping in Spanish and ignored me ...COMPLETELY UNPROFESSIONAL
Service: 1
I come to this Panera pretty regularly, I work nearby. I order online through the app and I wait until the app says it’s ready before I go and start my lunch break. Every single time it says my order is ready and it’s not actually ready. The staff needs to be trained not to mark things as ready until they’re actually ready to be grabbed. Otherwise what’s even the point of having a status on the order?? Otherwise the customer service and food quality is good.
I've always been a fan of Panera, but my recent experience was deeply unsettling. After getting my order, I discovered two cockroaches crawling inside the bag. I'm appalled by the lack of cleanliness and basic pest control. This is a serious health concern, and I urge management to address it immediately. For now, I cannot recommend this location to anyone.
Good, lots of options. Too bad the portions don't match the pics
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
First time in a long time, going to Panera and decided to get the half sandwich with soup. Half sandwich which is half the size of a regular piece of bread with tuna was $7.50. Actually, the piece of bread that they gave me was larger than the half sandwich. If it’s $7.50 for a half sandwich are they charging close to 15 for a full size sandwich?
Visited Panera, North Beverly Mall/Dodge St 1/3/2025, 4:20pm. Service (pick-up) was awful - smart-ass young lady. Very surprised because Panera staffers are usually solid.
Food: 5
Service: 1
Everything was great except the fruit cup. There was mold on my pineapples. Not pleased
Nowhere on your menue does it say what hour you serve what food. Like it doesn't say what time you serve breakfast, or what time you serve lunch. And the server did not understand egg on a bagle
Second time ordering off the Panera app, and door dash driver DOES NOT DELIVER THE ORDER. Spoke to the store who says we need to deal with door dash. Door dash not even finding our order. Panera takes our money, door dash gets delivery fee. We get NOTHING but a run around and aggravation. Never ordering here again.
Service: 1
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