Artisan Bistro

This is a lovely gastropub at the Four Seasons. We were very grateful for a special round booth for my daughter's birthday. We had a lovely hostess and waiter. We were not aware that the only option was a prix fixe menu so that would have been good to know in advance. Overall, a very nice experience.

Eugene was the highlight of our evening! What an incredible representation of the Ritz Carlton brand! My son and I enjoyed dinner before seeing a show at the Boston Opera House. My son enjoyed truffle fries and bolognese while I had a nice glass of Prosecco and the salmon entree. Dinner was fabulous, and Eugene went above and beyond to ensure our experience was memorable and worth every penny! Thank you for a very special dining experience with my son! Memories in the making!

I arrived with my young daughter and mother-in-law for Sunday brunch with reservations. Despite being seated promptly, it took approximately twenty minutes to place our order, only after flagging down our server to request coffee. From that point, we waited an additional forty minutes for three basic egg dishes to arrive. When my Benedict was finally served, the eggs were fully hard-boiled rather than properly poached. After another fifteen minutes without any check-in from our waiter, I was forced to seek assistance from the hostess in order to return the dish. A replacement was eventually provided, but it coincided only with the arrival of my second cup of coffee—despite the length of our visit. I am a frequent guest at both the dining room and lobby bar in the evenings, where the service has historically been attentive and efficient. By contrast, this experience reflected a marked departure from the level of professionalism and hospitality I have come to expect.

Everything we had was fantastic! Even the focaccia bread basket was delicious. My husband had a vegan dish that they prepared for him which he was very very happy with. I had the gazpacho which was lovely and the Pepperdale pasta with seafood in a saffron sauce. There was a whole lobster tail and generous shrimp and crab. Very very delicious! I was also happy with my Innocent Negroni made with non-alcohol Gin. We loved it so much that we went back to the lobby bar after the theater for a drink and some bar snacks!

Real good food and very good service. The restaurant was pretty empty when we were there. Not sure why. It's in the Ritz and maybe folks don't know about it. Will definitely go again.

Excellent. Service very professional. My wife's gluten intolerance handled with aplomb. Lobster roll pricy but one of the best I've ever had.

Wait staff and support staff are exceptional. Food was a disappointment. Pasta dish was cool and dry on outside--looked like it had been sitting for hours. Dessert was pretty to look at but cheesecake was lumpy and grainy.

Great service. Food was very good but expensive. All wines are over $20 per glass and cappuccino are $9. So, a bit too expensive for a “bistro” experience

Food was amazing! Our server Eugene was wonderful. A wonderful evening. Highly recommend and look forward to returning. Do yourself a favor and order the Seafood Parpadalle.

Worst dining experience in Boston in quite some time. The server "E" was very friendly and effusive and although I tried to give him signs that I would like to sit and talk to my wife on our Wedding Anniversary, he stayed to talk quite a bit too much. Not the end of the World. I ordered a Burrata salad with Shrimp. "Chef needs 30 minutes to prepare the food" he said. OK it must be good then. I got a Salmon with Salad. Where was the Burrata? There was something white on the bottom of the plate underneath a bunch of salad but nothing that had a solid outer shell with creamy interior that I am used to whether it be at Puritan in Inman square or during travel abroad. Where was the Shrimp? "It is coming?" he said. I fully expected a PROPER Burrata this time but all I got was a small plate with 5 grilled shrimp on it. No apology. No check in either to see if things were OK or if we were happy. All this with one small starter, two drinks, two glasses of wine for $200. Wife enjoyed her order so at least there was that. Should have realized that a Hotel restaurant wouldn't live up to expectations. Won't be going back. Would dissuade anyone else from same - so many better options in the South End for an upscale experience. Struggling not to give this one star.

They were so kind to get me in early after a cancellation and package a dinner for a guest caught in traffic- great wagyu burger

I never leave (bad) reviews but this was a disappointment. I took my daughter for a special occasion and this place was not it. The service was very slow, the portions of salmon/chicken were really small, and the food was average at best. The rolls were good!

Our server, Uton, was really friendly and attentive and very good. Our food was well prepared and fresh. Good but not amazing food. Location cannot be beat for a pre-show dinner. Overall very good experience.

A lovely pre-theater venue! We were promptly seated by the hostess and promptly welcomed by our server. The cocktail menu for the day offered some quite nice selections. (Try Sail with Ilma!) Our server was engaging and perfectly attended us - not hovering, checking occasionally, but always within eyeshot should we need anything. Ours was light fare - soups (clam chowder and French onion) and salads (kale Caesar and a special of the day, a watercress salad featuring burrata and balsam berries - both wonderful). The entrees looked delicious; the diners next to us assured us they were. The only downfall to our experience is that we didn't save time to linger over dessert. Happily, however, there will be a next time. Already, we are looking forward to it.

We were running late because of traffic so we called to let them know. We were told not to worry and be safe "see you when you arrive" Service was prompt. Food was brilliant! Will return the next time I come into Boston for a show. Highly recommend