Boston Ice Cream Factory

Great location. Plenty of parking

Atmosphere: 5

Food: 5

Service: 5

The ice cream's high price isn't justified by its quality.

Just came back from there. I asked for Durian Ice Cream. I was there the past Sunday. She said Durian was sold out. I asked when would they have it, and she said Tuesday and Wednesday. Yes, this is Tuesday, and she said they didn't have it. Why did she tell me to come back Tuesday. She could not explain and just shut the window. Very rude and unprofessonal. Will never go there again. I can find Durian Ice Cream in Oriental markets in my neighborhood. If you were the owner, fire that woman. Should be 0 star.

The ice cream was ok. The establishment was dirty and had an unpleasant odor

Atmosphere: 1

Food: 3

Service: 4

This place is trash. Who ever the girl is who worked the window today May 10th from about 3 to 5 is rude as hell and very unprofessional. Will never be back there again.

Atmosphere: 1

Food: 1

Service: 1

This used to be such a great Ice Cream store back when I was a little kid. Used to like this place for Oreo and Cake, but then one time the lady got mad at my mom, not sure about the whole context because I haven’t visited this place for like 3 years, last time visit was during Covid. Then I come back to this place… Why is this place still up if the customer service is so bad? Funny part when I looked through is even a staff from an old school of mine left a negative review aswell. ?‍♂️- Written Mar 31 2024

Service: 1

Me and my Ma got ice cream I get a cup she get a cone as she eats the ice cream she finds a hair in her ice cream and I find mystery green black stuff that do not taste like chocolate chips to me not to mention their lack in health don’t come here ever if I could I would give them zero stars

The ice cream is ok. It comes through on a hot day.. Service is sarcastic and not that friendly. I was charged a different price it each time I've visited.

Stopped during a rainy afternoon for a soft serve. Got a medium soft vanilla with sprinkles in a dish. Was the only person in line and had a simple order so no complaints. Online reviews made me a little hesitant, but if you come during a slow time, you should have a fine experience. The woman at the register was nice enough, wasn’t overly friendly but didn’t come off as rude.Just a heads up, minimum spend of $10 on a credit card otherwise they charge an additional $1 fee

Just Saying J.P Licks is better the worker of this location are bad they have bad attitude so always go to J.P Licks.

Awesome. We love the flavor of the ice cream. Best banana we’ve ever had

It's Delicious

Ice cream is great here.

I'm searching for homemade ice cream and came accross this place. What's troubling is numerous reports of rude and unprofessional treatment of paying customers with no response/reply from management. That says alot. 1. Reviews are true. 2. Management doesn't even care about the reviews which means they don't care about thier customers so.i will skip over this business for those reasons alone. No customer service skills means no customers

wowfirst time I see a nice and clean ice crem truck.beautiful Mercedes with nice and clean interiorthe server was very nice and professional.