Outdated busy and rude customer service even to each other including yelling to the manager who turned out to be a fake manager…. In addition to dirty leaking shower and uncomfortable bedding….First, on an evening arrival the TV didn’t work and the hotel engineer arrived promptly and fix it But he kinda indicated that it’ll probably go out again… it’s raining heavy on a weekend so nothing else to do in this hotel as you couldn’t step a foot in the only restaurant at this massive hotel and the lines were all the way to the elevators… then no suitcase stand which also arrived promptly. The shower leaked and sprayed all over due to worn out rubber gaskets as you couldn’t tighten it up plus some dirt on the shower walls. As the engineer pointed out the TV picture started shaking like a bad signal then it disappeared again. I called the front desk who offered to sent engineers and service again but I preferred to change rooms. They indicated that I needed to pack and come down to the front desk but they’re happy to switch the room. The newer room had a loud AC like a truck engine but at this point I already had enough of this outdated poorly maintained hotel so I called the front desk but the person who responded was extremely rude. It’s early around 8:30 am and the front desk wasn’t busy at all but this person who wouldn’t even say good morning or provide his name basically offered me 2 options: stay at the 1st room and they fix and clean everything or accept the one with loud AC but when I requested to speak to a manager he was yelling his manager’s name on the phone several times saying hey manager someone wants to talk to you !!! Is he at a bazaar or football game!!! Not even professional talking to his manager or speaking with customers on the phone. The manager was super nice and polite and offered to contact me once a room is available but I elected to leave this property to another Bonvoy hotel. Not to my surprise when I checked out and requested to speak with the manager on duty, both of us were surprised as this wasn’t the manager whom I talked to on the phone or the one this customer service guy yelled her name on the phone!!!
Service: 1
Kevin Gallagher
Fantastic hotel. I will be staying here again soon.
Service: 5
Aditya Dash
Great hotel and great
Service: 5
Simon M
Make sure you are not in a room near the
Service: 4
M n
Convenient in central Boston close to the airportConnected to a small mallIt has StarbucksThere is also an included offer for accommodation of $25 per dayRooms: The room is spacious, 30 meters, suitable for a couple and a solo travelerNearby activities: mallSafety: Busy hotel. There is security in the lobby and gateThe neighborhood is safe
Service: 5
Zaven Koloyan
The dirtiest hotel ever seen. Dust in the room, dirty floors.The most unpleasant staff. Only when it comes to tips - they smile.Too noisy place.The good thing is that I am staying for a short time of period.
Service: 1
NICANOR CORDOVA
Rooms: Nice and fresh atmosphere
Service: 5
Jean Trinh
Very well located, very nice
Service: 5
Anne-Marie
The manager Shervin was beyond rude and horrible. My daughter was trapped in the elevator for over and hour and had to be rescued by firemen. He offered compensation to other people in the elevator at the time. When my daughter asked to be treated the same he scoffed at her, belittled her and lied that he didn't give anyone anything. It's not about compensation here, it's about treating all your customers with the same consideration and respect. I believe since she was a young girl traveling with her college, he did not have to cater to her. When she asked if there was anyone else she could speak to, he again mocked her by sending her to the security guard who said there was nothing he could do and there was no reason for him to send her to him. We have made the school aware and will never recommend this hotel if this is the management they approve of.
Service: 1
Jason Pauxtis
Fantastic hotel. Modern, clean and friendly service. One of the best M Clubs I’ve been too. Great gym, too!
Very nice and cozy place, I can't say much about rooms and services because I only went to a professional event.
Naimo Ali
I cant wait to see Kaif and the kids Safety: Very safeWalkability: I can walk anywhereNoteworthy details: Inspire and change lives. Embracing the little things.
Service: 5
Robin Oh
A great place - I usually stayed in the next door hotels for some reason when I am here for work or leisure, but this is a great hotel! Rooms are newly renovated and tastefully decorated. Maddie was fantastic, so welcoming to our kids (and adults, of course)!
Service: 5
Simon
Horrible
Service: 1
Yousef H. Almubarak
Nice room, great service. good gym and indoor swimming pool. The hotel is connected to small mall.
Outdated busy and rude customer service even to each other including yelling to the manager who turned out to be a fake manager…. In addition to dirty leaking shower and uncomfortable bedding….First, on an evening arrival the TV didn’t work and the hotel engineer arrived promptly and fix it But he kinda indicated that it’ll probably go out again… it’s raining heavy on a weekend so nothing else to do in this hotel as you couldn’t step a foot in the only restaurant at this massive hotel and the lines were all the way to the elevators… then no suitcase stand which also arrived promptly. The shower leaked and sprayed all over due to worn out rubber gaskets as you couldn’t tighten it up plus some dirt on the shower walls. As the engineer pointed out the TV picture started shaking like a bad signal then it disappeared again. I called the front desk who offered to sent engineers and service again but I preferred to change rooms. They indicated that I needed to pack and come down to the front desk but they’re happy to switch the room. The newer room had a loud AC like a truck engine but at this point I already had enough of this outdated poorly maintained hotel so I called the front desk but the person who responded was extremely rude. It’s early around 8:30 am and the front desk wasn’t busy at all but this person who wouldn’t even say good morning or provide his name basically offered me 2 options: stay at the 1st room and they fix and clean everything or accept the one with loud AC but when I requested to speak to a manager he was yelling his manager’s name on the phone several times saying hey manager someone wants to talk to you !!! Is he at a bazaar or football game!!! Not even professional talking to his manager or speaking with customers on the phone. The manager was super nice and polite and offered to contact me once a room is available but I elected to leave this property to another Bonvoy hotel. Not to my surprise when I checked out and requested to speak with the manager on duty, both of us were surprised as this wasn’t the manager whom I talked to on the phone or the one this customer service guy yelled her name on the phone!!!
Service: 1
Fantastic hotel. I will be staying here again soon.
Service: 5
Great hotel and great
Service: 5
Make sure you are not in a room near the
Service: 4
Convenient in central Boston close to the airportConnected to a small mallIt has StarbucksThere is also an included offer for accommodation of $25 per dayRooms: The room is spacious, 30 meters, suitable for a couple and a solo travelerNearby activities: mallSafety: Busy hotel. There is security in the lobby and gateThe neighborhood is safe
Service: 5
The dirtiest hotel ever seen. Dust in the room, dirty floors.The most unpleasant staff. Only when it comes to tips - they smile.Too noisy place.The good thing is that I am staying for a short time of period.
Service: 1
Rooms: Nice and fresh atmosphere
Service: 5
Very well located, very nice
Service: 5
The manager Shervin was beyond rude and horrible. My daughter was trapped in the elevator for over and hour and had to be rescued by firemen. He offered compensation to other people in the elevator at the time. When my daughter asked to be treated the same he scoffed at her, belittled her and lied that he didn't give anyone anything. It's not about compensation here, it's about treating all your customers with the same consideration and respect. I believe since she was a young girl traveling with her college, he did not have to cater to her. When she asked if there was anyone else she could speak to, he again mocked her by sending her to the security guard who said there was nothing he could do and there was no reason for him to send her to him. We have made the school aware and will never recommend this hotel if this is the management they approve of.
Service: 1
Fantastic hotel. Modern, clean and friendly service. One of the best M Clubs I’ve been too. Great gym, too!
Service: 5
Restaurantji Recommends
Very nice and cozy place, I can't say much about rooms and services because I only went to a professional event.
I cant wait to see Kaif and the kids Safety: Very safeWalkability: I can walk anywhereNoteworthy details: Inspire and change lives. Embracing the little things.
Service: 5
A great place - I usually stayed in the next door hotels for some reason when I am here for work or leisure, but this is a great hotel! Rooms are newly renovated and tastefully decorated. Maddie was fantastic, so welcoming to our kids (and adults, of course)!
Service: 5
Horrible
Service: 1
Nice room, great service. good gym and indoor swimming pool. The hotel is connected to small mall.
Service: 5