Unfortunately, and series of unfortunate events was the theme of the night. My wife's entrée had a problem and was tasty, but not entirely edible. They took the dish away.
Our server forgot to put in my order. I sat next to my wife in solidarity, both of us without food. We at least had wine to drink while others finished their food.
When the server finally realized I had no food, she put in my order right away despite my telling her not to. She said it would come out fast. I have food allergies. Kitchen missed the server's notes. Or maybe no notes were made, despite me telling the server specifics.
My food came out fast, and I couldn't eat it. Full of the allergens we discussed. More apologies.
We finished our wine and left. They took the failed dishes off the bill, and gave us free dessert.
I'm sure this was an off night, given the good reviews that brought us here in the first place. And everyone that had food said it was delicious.
Our server was very nice, very, very apologetic. The other people in our party enjoyed their food.
Atmosphere: 5
Food: 3
Service: 5
Matthew W
A Boston staple that has been in existence for 30 years plus.
Atmosphere: 5
Food: 5
Service: 5
abhijeet patil
We had Crab Rangoon and Chicken pad thai both of which tasted excellent !
Atmosphere: 5
Food: 5
Service: 5
Tracie Gillespie
Been coming here for many years. Miss their Cambridge location, but worth the drive into town. Always delicious food, friendly and competent service. Family with picky eaters but we all agree on going here for dinner. Everyone leaves happy and full. Great place for special occasions, family dinners or a quiet evening for two.
Atmosphere: 5
Food: 5
Service: 5
Sarah Smith
I am a sucker for Thai food and anything sweet! I love their friend sweet bananas, ice cream, and Thai iced tea. Also, drunken noodles are so delicious! SO tasty! I began visiting this place during my undergraduate studies. Such a fun place!
Food: 5
David Clougherty
Great food Servers were so helpful
Atmosphere: 5
Food: 5
Service: 5
cher devitt
I’ve been coming here for years and this is my favorite Thai restaurant.
Food is consistently good. If you enjoy heat, they don’t dumb it down here. Panang curry, drunken noodles, tod mun and tofu laab are some of my go-to’s. Their menu is extensive, you’ll find a nice mix of more traditional Thai dishes as well as more familiar. Staff are warm and hospitable. Beni (forgive possible misspelling) is a gem. Bonus: The fish tanks are lovely as are the numerous plants.
Atmosphere: 5
Food: 5
Service: 5
Rachel C
Best thai place I've been to so far in the area, great service too!
Atmosphere: 5
Food: 5
Service: 5
That Guy
If you’re considering Brown Sugar Cafe for a night out, do yourself a favor and look elsewhere. While the food was passable (standard Thai fare, nothing special), the service was hands-down some of the worst I’ve ever experienced.
We were first served the wrong dishes, which meant we waited nearly 40 extra minutes just to get what we had originally ordered. By that point, any enjoyment of the meal had already soured. To make things worse, the staff’s attitude was outright dismissive—cold, unwelcoming, and completely uninterested in whether we were having a good experience.
The final straw? Being pushed to finish quickly because “the table was needed.” After waiting so long for our meal due to their mistakes, being told to hurry up was insulting and unacceptable.
Between the careless service, unprofessional management, and lack of basic hospitality, this place left an awful impression. The food might be “fine,” but no dish is worth putting up with that kind of treatment. Never again.
Atmosphere: 4
Food: 3
Service: 1
Secil Onat
I cam to this place after 21 years. Same quality, same taste. Pad thai is perfect.
A very cute Thai café-style restaurant with a cozy vibe. The Thai iced tea is absolutely amazing, probably one of the best around. Loved the Pad Thai too, and it’s great to see they offer good vegetarian options. Service was prompt and friendly, making the whole experience really pleasant. Definitely worth a visit if you’re craving Thai food in Boston!
Atmosphere: 5
Food: 5
Service: 5
Norse Norse
This is the best Thai food in Boston, period. Comparing Brown Sugar to other Thai restaurants is like comparing Mike Tyson to a backyard wrestler. The menu is so vast that you can eat here for years and never get bored. I would suggest the Hawaiian fried rice, the soft shell crab Pad Thai or the Chili Duck for basic good stuff. I've been impressed with all their soups and the larb dishes. The grapow noodles will send you to the afterlife. If you like spicy, this is the place for spicy. Eat here three meals per day for the rest of your life.
Atmosphere: 5
Food: 5
Service: 5
Oceana H
Had a great time here. The menu had lots of selection which i really appreciated. It would have been nice if they were able to highlight the gluten free options on the menu, but I was able to ask the waiters about it. My Lady in Green dish was absolutely delicious, probably the best yellow curry I've tasted in a dish. The prices were fair as well. The spice level is authentic, so be prepared if you order something spicy. I also enjoyed my Thai iced tea. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
_
- Crab Rangoons ($10.95): Delicious. Didn’t even need the sauce because of how creamy the filling was. - Crispy Chicken Pad Thai ($18.95): I did not like this. The taste was very average. The sauce was not balanced (some parts too sweet; others too salty), and the crispy chicken was not crispy, so not worth the mark-up. They also threw in some non-crispy chicken pieces, which were very dry. The only good thing was the portion size.
Food: 4
krishna spoorthy
One of the best pad Thai I ever had! Calming ambience And great food.
The place looks amazing, great atmosphere.
Unfortunately, and series of unfortunate events was the theme of the night. My wife's entrée had a problem and was tasty, but not entirely edible. They took the dish away.
Our server forgot to put in my order. I sat next to my wife in solidarity, both of us without food. We at least had wine to drink while others finished their food.
When the server finally realized I had no food, she put in my order right away despite my telling her not to. She said it would come out fast. I have food allergies. Kitchen missed the server's notes. Or maybe no notes were made, despite me telling the server specifics.
My food came out fast, and I couldn't eat it. Full of the allergens we discussed. More apologies.
We finished our wine and left. They took the failed dishes off the bill, and gave us free dessert.
I'm sure this was an off night, given the good reviews that brought us here in the first place. And everyone that had food said it was delicious.
Our server was very nice, very, very apologetic. The other people in our party enjoyed their food.
Atmosphere: 5
Food: 3
Service: 5
A Boston staple that has been in existence for 30 years plus.
Atmosphere: 5
Food: 5
Service: 5
We had Crab Rangoon and Chicken pad thai both of which tasted excellent !
Atmosphere: 5
Food: 5
Service: 5
Been coming here for many years. Miss their Cambridge location, but worth the drive into town. Always delicious food, friendly and competent service. Family with picky eaters but we all agree on going here for dinner. Everyone leaves happy and full. Great place for special occasions, family dinners or a quiet evening for two.
Atmosphere: 5
Food: 5
Service: 5
I am a sucker for Thai food and anything sweet! I love their friend sweet bananas, ice cream, and Thai iced tea. Also, drunken noodles are so delicious! SO tasty! I began visiting this place during my undergraduate studies. Such a fun place!
Food: 5
Great food
Servers were so helpful
Atmosphere: 5
Food: 5
Service: 5
I’ve been coming here for years and this is my favorite Thai restaurant.
Food is consistently good. If you enjoy heat, they don’t dumb it down here. Panang curry, drunken noodles, tod mun and tofu laab are some of my go-to’s. Their menu is extensive, you’ll find a nice mix of more traditional Thai dishes as well as more familiar.
Staff are warm and hospitable. Beni (forgive possible misspelling) is a gem.
Bonus: The fish tanks are lovely as are the numerous plants.
Atmosphere: 5
Food: 5
Service: 5
Best thai place I've been to so far in the area, great service too!
Atmosphere: 5
Food: 5
Service: 5
If you’re considering Brown Sugar Cafe for a night out, do yourself a favor and look elsewhere. While the food was passable (standard Thai fare, nothing special), the service was hands-down some of the worst I’ve ever experienced.
We were first served the wrong dishes, which meant we waited nearly 40 extra minutes just to get what we had originally ordered. By that point, any enjoyment of the meal had already soured. To make things worse, the staff’s attitude was outright dismissive—cold, unwelcoming, and completely uninterested in whether we were having a good experience.
The final straw? Being pushed to finish quickly because “the table was needed.” After waiting so long for our meal due to their mistakes, being told to hurry up was insulting and unacceptable.
Between the careless service, unprofessional management, and lack of basic hospitality, this place left an awful impression. The food might be “fine,” but no dish is worth putting up with that kind of treatment. Never again.
Atmosphere: 4
Food: 3
Service: 1
I cam to this place after 21 years. Same quality, same taste. Pad thai is perfect.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shrimp Pad Thai
Restaurantji Recommends
A very cute Thai café-style restaurant with a cozy vibe. The Thai iced tea is absolutely amazing, probably one of the best around. Loved the Pad Thai too, and it’s great to see they offer good vegetarian options. Service was prompt and friendly, making the whole experience really pleasant. Definitely worth a visit if you’re craving Thai food in Boston!
Atmosphere: 5
Food: 5
Service: 5
This is the best Thai food in Boston, period. Comparing Brown Sugar to other Thai restaurants is like comparing Mike Tyson to a backyard wrestler. The menu is so vast that you can eat here for years and never get bored. I would suggest the Hawaiian fried rice, the soft shell crab Pad Thai or the Chili Duck for basic good stuff. I've been impressed with all their soups and the larb dishes. The grapow noodles will send you to the afterlife. If you like spicy, this is the place for spicy. Eat here three meals per day for the rest of your life.
Atmosphere: 5
Food: 5
Service: 5
Had a great time here. The menu had lots of selection which i really appreciated. It would have been nice if they were able to highlight the gluten free options on the menu, but I was able to ask the waiters about it. My Lady in Green dish was absolutely delicious, probably the best yellow curry I've tasted in a dish. The prices were fair as well. The spice level is authentic, so be prepared if you order something spicy. I also enjoyed my Thai iced tea. Friendly service.
Atmosphere: 5
Food: 5
Service: 5
- Crab Rangoons ($10.95): Delicious. Didn’t even need the sauce because of how creamy the filling was.
- Crispy Chicken Pad Thai ($18.95): I did not like this. The taste was very average. The sauce was not balanced (some parts too sweet; others too salty), and the crispy chicken was not crispy, so not worth the mark-up. They also threw in some non-crispy chicken pieces, which were very dry. The only good thing was the portion size.
Food: 4
One of the best pad Thai I ever had! Calming ambience And great food.
Atmosphere: 5
Food: 5
Service: 5
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