We loved our experience. Aaron was fantastic, he really elevated our experience.
Atmosphere: 5
Food: 5
Service: 5
Meliss Food Lover traveler
We booked a 50th birthday dinner here, expecting the experience to be as incredible as the rooftop atmosphere and it truly did start off that way. From the elegant entrance to the sparkling sequin elephant and the vibrant ambiance, everything seemed perfect at first. Our server, Alex, took our first drink order and our small tapas selections. The drinks came quickly and were delicious. Unfortunately, that’s where the good service ended. We wanted a second round, but Alex never returned to check on us. When our tapas arrived, all five of my friends received their dishes but mine never came. After waiting quite a while, I tried to get Alex’s attention with no luck. Another staff member passed by and said he would check with the kitchen, but nothing happened. Eventually, I canceled my order only for a dish to show up much later after everyone had finished eating and our drinks were long gone. It was disappointing to feel forgotten and brushed aside, especially when celebrating such a special occasion. When I raised the issue with management, it was handled poorly and without much concern. If you’re looking for one drink and a beautiful sunset, this place certainly delivers on atmosphere. But if you’re hoping for attentive service and a positive dining experience, be prepared to be disappointed.
Atmosphere: 5
Service: 1
Seohee Yang
Absolutely beautiful experience. I called for last minute spot. Our host was super accommodating. He was absolutely on top of game and super kind. View from rooftop was absolutely gorgeous
Atmosphere: 5
Service: 5
John Preston
Okay, Bubble Bath sounds fun, like a porcelain container full of suds and warm water, but I wouldn’t say it was exactly what I expected.
We arrived with no reservation on a Friday night around 9p and surprisingly got a table pretty fluidly. I did avoid helping our hostess when she dropped all the menus in front of us but I needed to keep my hands squeaky clean. When we sat down, we had amazing views with the Pru in the foreground and views of the of sudsy Charles River, telescopes complementing each in-door table. Our server came by pretty quickly and we ordered our spick-and-span cocktails. I tried asking the server for his preference between two drinks, but he kind of just described the drinks to me, unbiased and scrubbed. The drinks were good, nothing too bubbly. After getting our drinks, I asked if we could walk around the tub and he gave me a semi-curt “yup” to which we took our cocktails, leaving our waters on the table.
When walked over to the outdoor balcony, I nearly started foaming at an even better view around Hynes down Newbury Street, with all the buildings complementing the view. After about 5 minutes (in bath-time, about an hour), another server came by to ask a quote “weird question” which was what our server looked like. I said he had a clean-cut beard, but when we went got back in, I saw despite our server having stumble, every other server had a fully grown, aseptic beards. I deserve a proper waterboarding for that one.
When we came back to our table for a dunk, there was another couple sitting there and our waters were gone. We were practically just stripped of our clothes and not even given a towel. We took the table behind them in the same section and proceed to get ignored by our server until we asked for the check, like he cleansed his mind of us.
Overall, a great hygienic spot! Small suggestion, add rubber ducks.
Atmosphere: 5
Food: 4
Service: 3
Jamie Bissonnette
We had such a dope time. All the food was killer. Wicked caviar service! Thank you chef for the love.
Atmosphere: 5
Food: 5
Service: 5
S B
Wonderful experience and lovely views. Mortadella sandwich is a must-try.
Angie Quillen
They couldn’t have been nicer!! Went for my nieces 21st Birthday and they were all the kindest and sweetest people!! Unfortunately we were too late for food, but the drinks were Amazing!! Our waitress helped pick our drinks and they were spot on!! DEFINITELY RECOMMEND!!
Atmosphere: 5
Service: 5
Reyne Haas
Came here for dinner tonight, spinach dip was laughable and horrible presentation- “crudités” listed, but not sure if they even know what crudités are. Salt and vinegar fries are pathetic for the price they charge. Cocktails need improvement. Bland boring bad management. Joan was the saving grace tonight she was amazing. Skip this place and spend your money elsewhere.
Atmosphere: 2
Food: 1
Service: 5
Grace Massoudi
I had a fantastic experience here! Bianca, the hostess, was the most friendly and personable hostess I’ve ever encountered. She was so helpful showing us our seating options and grabbing us blankets when we decided to sit outside. Bianca gave such a great first impression, I knew I was going to love it there. Joanne was our server and she was a sweetheart! She gave fantastic wine and menu recommendations. We were only planning on staying for 1 drink and ended up staying for 5 because the service, drinks, and view were fantastic!
Atmosphere: 5
Food: 5
Service: 5
Pamela Medina
Nothing says ‘happy birthday’ like being told ‘the exit is that way
We had a reservation for my friend’s birthday celebration and were genuinely excited to try out this “new” rooftop. The birthday girl arrived on time, and the rest of us followed shortly after. Our server greeted us promptly, we ordered drinks and a few small plates. Just a note, if you’re hungry, this is not the place for you. The food here is very limited and very much tapas-style, literal finger food.
The trouble began when it was time to pay (well, technically, it started when the first unexpected mini portion plate arrived). Our bill was just over $299 and we asked to split it five ways. Instead of dividing evenly, one friend was charged around $70 plus tip, and another was charged $277+. I noticed the mistake and told the server about it. Our server admitted he didn’t know what happened, panicked, and left to get his manager. He came back and stated that he didn’t know he had to continue pressing the button so that the bill can continue splitting, that made no sense.
That’s when “General Manager” Aaron magically appeared and things quickly went downhill. From the moment he arrived, he had an attitude, visibly annoyed that we were questioning the charges. He insisted that nothing had been charged (which was a lie, since the pending charges were already showing on our cards). He then re-ran the transactions, but when we asked for receipts, he told us we’d need to wait 20+ minutes because he had “over 2000 transactions” to go through. Extremely rude and zero etiquette.
We explained we weren’t leaving without proof of refund, so eventually Aaron came back with his laptop, slammed it down on our table, and said the receipts didn’t print so he would “just text them.” Completely unprofessional. When one of us calmly tried to express how discouraging and unpleasant this whole experience had been, Aaron cut her off, pointed at the door, and said, “The exit is that way, have a good night.”
For a rooftop bar that markets itself as chic and upscale, this was hands down one of the worst experiences I’ve ever had in any restaurant (and I’ve had my share). Between the tiny food portions (which is fine if the food was good), sloppy billing mistakes, ice cubes in my drink that kept hitting me in the face (hard to drink), and the outright rude treatment from management, lacked basic hospitality.
I’m a firm believer that if you’re in a field where customer service is what drives your business, you need to try a little harder. A night that was supposed to be a celebration of life left a sour taste in our mouths. Definitely not the experience portrayed in their pictures and videos. Lots of potential here, but not while it’s being run into the ground.
I checked the website for the menu multiple times before coming and could only find drinks and the food menu listed hot dogs & popcorn… seemed odd but ok. On arrival the menu was completely different which is fine (popcorn & hot dogs only did seem weird) but the food was really overpriced for portions. I get it, it’s back bay, but still, for a new place I was disappointed.
Atmosphere: 4
Food: 3
Service: 5
Mark Cashman
Do it. Elite wine, food and views.Charlie Gaeta wine list and service stands outs.
Atmosphere: 5
Food: 5
Service: 5
Lexi Cherry
Dasia was amazing. We loved her. We came here for my sister birthday and knew we’d would have so much fun. However there was a server who told my friend to calm down because when he walked by the music so happened to stop and he was telling Becasue it was SO loud all night except for that one moment. That really placed a damper on our night. Imagine your dad coming and reprimanding you for misbehavior. We wanted to spend a lot of money here as we are residents of Back Bay. But his ignorance, perhaps over stimulation and impatience really rubbed us the wrong way. 3 stars Becasue we enjoyed ourselves but did not appreciate the behavior of that one male waiter. The management was also kind when we expressed our concern.
Richard Petruccelli
Rude Hostess many open tables and Bar Stools Must have reservation. Live locally just another place that will be begging for business when the winter comes in and the hype goes down. Good Luck with your attitude Bubbles
We loved our experience. Aaron was fantastic, he really elevated our experience.
Atmosphere: 5
Food: 5
Service: 5
We booked a 50th birthday dinner here, expecting the experience to be as incredible as the rooftop atmosphere and it truly did start off that way. From the elegant entrance to the sparkling sequin elephant and the vibrant ambiance, everything seemed perfect at first.
Our server, Alex, took our first drink order and our small tapas selections. The drinks came quickly and were delicious. Unfortunately, that’s where the good service ended. We wanted a second round, but Alex never returned to check on us. When our tapas arrived, all five of my friends received their dishes but mine never came.
After waiting quite a while, I tried to get Alex’s attention with no luck. Another staff member passed by and said he would check with the kitchen, but nothing happened. Eventually, I canceled my order only for a dish to show up much later after everyone had finished eating and our drinks were long gone.
It was disappointing to feel forgotten and brushed aside, especially when celebrating such a special occasion. When I raised the issue with management, it was handled poorly and without much concern.
If you’re looking for one drink and a beautiful sunset, this place certainly delivers on atmosphere. But if you’re hoping for attentive service and a positive dining experience, be prepared to be disappointed.
Atmosphere: 5
Service: 1
Absolutely beautiful experience.
I called for last minute spot. Our host was super accommodating. He was absolutely on top of game and super kind. View from rooftop was absolutely gorgeous
Atmosphere: 5
Service: 5
Okay, Bubble Bath sounds fun, like a porcelain container full of suds and warm water, but I wouldn’t say it was exactly what I expected.
We arrived with no reservation on a Friday night around 9p and surprisingly got a table pretty fluidly. I did avoid helping our hostess when she dropped all the menus in front of us but I needed to keep my hands squeaky clean. When we sat down, we had amazing views with the Pru in the foreground and views of the of sudsy Charles River, telescopes complementing each in-door table. Our server came by pretty quickly and we ordered our spick-and-span cocktails. I tried asking the server for his preference between two drinks, but he kind of just described the drinks to me, unbiased and scrubbed. The drinks were good, nothing too bubbly. After getting our drinks, I asked if we could walk around the tub and he gave me a semi-curt “yup” to which we took our cocktails, leaving our waters on the table.
When walked over to the outdoor balcony, I nearly started foaming at an even better view around Hynes down Newbury Street, with all the buildings complementing the view. After about 5 minutes (in bath-time, about an hour), another server came by to ask a quote “weird question” which was what our server looked like. I said he had a clean-cut beard, but when we went got back in, I saw despite our server having stumble, every other server had a fully grown, aseptic beards. I deserve a proper waterboarding for that one.
When we came back to our table for a dunk, there was another couple sitting there and our waters were gone. We were practically just stripped of our clothes and not even given a towel. We took the table behind them in the same section and proceed to get ignored by our server until we asked for the check, like he cleansed his mind of us.
Overall, a great hygienic spot! Small suggestion, add rubber ducks.
Atmosphere: 5
Food: 4
Service: 3
We had such a dope time. All the food was killer. Wicked caviar service! Thank you chef for the love.
Atmosphere: 5
Food: 5
Service: 5
Wonderful experience and lovely views. Mortadella sandwich is a must-try.
They couldn’t have been nicer!! Went for my nieces 21st Birthday and they were all the kindest and sweetest people!! Unfortunately we were too late for food, but the drinks were Amazing!! Our waitress helped pick our drinks and they were spot on!! DEFINITELY RECOMMEND!!
Atmosphere: 5
Service: 5
Came here for dinner tonight, spinach dip was laughable and horrible presentation- “crudités” listed, but not sure if they even know what crudités are. Salt and vinegar fries are pathetic for the price they charge. Cocktails need improvement. Bland boring bad management. Joan was the saving grace tonight she was amazing. Skip this place and spend your money elsewhere.
Atmosphere: 2
Food: 1
Service: 5
I had a fantastic experience here! Bianca, the hostess, was the most friendly and personable hostess I’ve ever encountered. She was so helpful showing us our seating options and grabbing us blankets when we decided to sit outside. Bianca gave such a great first impression, I knew I was going to love it there. Joanne was our server and she was a sweetheart! She gave fantastic wine and menu recommendations. We were only planning on staying for 1 drink and ended up staying for 5 because the service, drinks, and view were fantastic!
Atmosphere: 5
Food: 5
Service: 5
Nothing says ‘happy birthday’ like being told ‘the exit is that way
We had a reservation for my friend’s birthday celebration and were genuinely excited to try out this “new” rooftop. The birthday girl arrived on time, and the rest of us followed shortly after. Our server greeted us promptly, we ordered drinks and a few small plates. Just a note, if you’re hungry, this is not the place for you. The food here is very limited and very much tapas-style, literal finger food.
The trouble began when it was time to pay (well, technically, it started when the first unexpected mini portion plate arrived). Our bill was just over $299 and we asked to split it five ways. Instead of dividing evenly, one friend was charged around $70 plus tip, and another was charged $277+. I noticed the mistake and told the server about it. Our server admitted he didn’t know what happened, panicked, and left to get his manager. He came back and stated that he didn’t know he had to continue pressing the button so that the bill can continue splitting, that made no sense.
That’s when “General Manager” Aaron magically appeared and things quickly went downhill. From the moment he arrived, he had an attitude, visibly annoyed that we were questioning the charges. He insisted that nothing had been charged (which was a lie, since the pending charges were already showing on our cards). He then re-ran the transactions, but when we asked for receipts, he told us we’d need to wait 20+ minutes because he had “over 2000 transactions” to go through. Extremely rude and zero etiquette.
We explained we weren’t leaving without proof of refund, so eventually Aaron came back with his laptop, slammed it down on our table, and said the receipts didn’t print so he would “just text them.” Completely unprofessional. When one of us calmly tried to express how discouraging and unpleasant this whole experience had been, Aaron cut her off, pointed at the door, and said, “The exit is that way, have a good night.”
For a rooftop bar that markets itself as chic and upscale, this was hands down one of the worst experiences I’ve ever had in any restaurant (and I’ve had my share). Between the tiny food portions (which is fine if the food was good), sloppy billing mistakes, ice cubes in my drink that kept hitting me in the face (hard to drink), and the outright rude treatment from management, lacked basic hospitality.
I’m a firm believer that if you’re in a field where customer service is what drives your business, you need to try a little harder. A night that was supposed to be a celebration of life left a sour taste in our mouths. Definitely not the experience portrayed in their pictures and videos. Lots of potential here, but not while it’s being run into the ground.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The views are incredible.
I checked the website for the menu multiple times before coming and could only find drinks and the food menu listed hot dogs & popcorn… seemed odd but ok. On arrival the menu was completely different which is fine (popcorn & hot dogs only did seem weird) but the food was really overpriced for portions. I get it, it’s back bay, but still, for a new place I was disappointed.
Atmosphere: 4
Food: 3
Service: 5
Do it. Elite wine, food and views.Charlie Gaeta wine list and service stands outs.
Atmosphere: 5
Food: 5
Service: 5
Dasia was amazing. We loved her. We came here for my sister birthday and knew we’d would have so much fun. However there was a server who told my friend to calm down because when he walked by the music so happened to stop and he was telling Becasue it was SO loud all night except for that one moment. That really placed a damper on our night. Imagine your dad coming and reprimanding you for misbehavior. We wanted to spend a lot of money here as we are residents of Back Bay. But his ignorance, perhaps over stimulation and impatience really rubbed us the wrong way. 3 stars Becasue we enjoyed ourselves but did not appreciate the behavior of that one male waiter. The management was also kind when we expressed our concern.
Rude Hostess many open tables and Bar Stools Must have reservation. Live locally just another place that will be begging for business when the winter comes in and the hype goes down. Good Luck with your attitude Bubbles
Atmosphere: 5
Service: 1
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