We live in Hingham and have not been to this restaurant for a long time. It exceeded expectations of service, food, quality, and ambience. Truly, an exceptional dining experience. And given today's pricing a good value.
Betsy
Our server was very friendly and accommodating. We could see Donnie Wahlberg filming Boston Blue, outside on the wharf, from our table! The calamari was AMAZING!
Marc
On Saturday night celebrated anniversary and the Chart House went above and beyond expectations. The manager Nicole was excellent who assisted with a perfect setting and the waiters were absolutely terrific. Our food from appetizers to main course was perfect. Just a great night overall.
Elizabeth
You cannot beat the ambience and energy of the historic building. The staff was first class! The food is better than last year! The sea bass was the best fish dish i have ever had. Do not miss the calamari and its special veggie additions and sauce.
Nathalie
Mauvais service. Notre serveuse Paola ne nous a pas apporté les bons plats, ajouté d'une mauvaise cuisson. Également, nous avons dû nous servir pus même notre vin.
emely
Service was very slow, yes they had some computer issues, but that is when you get back and others step up
Richard
Perfect start for our Sunset Cruise. While on a Segway Tour we learned this Chart House was John Hancock's Counting House. We love seeing historical buildings and having eaten in other Chart Houses knew the food would be great. We had an early dinner. Great atmosphere, attentive waiter, great food.
Buffy
They got us in before our reservation time. Great atmosphere. Food was delicious. Wait time for food was a little longer than expected but we were sitting where we could see the kitchen and they obviously were overwhelmed and they were doing an amazing job handling all the orders. Our waitress checked in very frequently to make sure we were good and let us know it was normal to wait so long. Overall it was a great experience.
Pamela Salisbury
Linzy was exceptional! She opened our lobsters, no work involved for us. Thank you!
Donnie Vannoy
Our server, Danny, did an excellent job. He even cracked a lobster for us and removed all meat. Restaurant is walking distance from our hotel.
Fantastic grilled food (steak mignon and salmon), good clam chowder, nice view
Dan Trickett
Start off with the sangria, made in the downstairs bar. My wife said that it was outstanding. I tried it and have to agree. Moved upstairs for dinner. Everything was perfect. The staff was attentive and quick! The food was outstanding. This was my first trip to the Chart House! I want to go back soon! Lobster stuffed scrod!! Yum!
Frank C
Inexcusable Service for a $300 Dinner – Completely Ignored by Management.
I rarely write reviews, but our recent experience at Chart House was so disappointing, I feel compelled to speak up.
We spent over $300 on dinner expecting a premium dining experience. Instead, we were met with rushed, inattentive, and outright poor service. From the start, staff seemed disengaged and unprofessional—not once did we feel looked after.
What made matters worse was when I brought the issue to the manager directly. Rather than apologising or trying to make things right, he walked away and never returned. Zero follow-up. Zero accountability. It felt like our concerns were dismissed as if our presence—and our money—didn’t matter.
At this price point, this level of service is unacceptable. I wasn’t expecting perfection, but I was expecting basic respect and customer care. This wasn’t a minor slip; it was a complete failure of hospitality.
I can’t recommend this place to anyone. There are far better establishments in the area that treat guests with genuine care and integrity.
Stephan
It was okay. I have been going to this restaurant for years growing up in Boston I have been here many many times. This was the lowest point I have seen. The service was slow the United States waitress came to our table twice to let us know the food was coming because we were there so long. The restaurant was not busy when we got there at 5:15 but by 6:30 it was getting full we didn't get our main dish until about 6:15 We finally got our food after we told our waitress our food had been sitting waiting to be brought to our table for over ten minutes it was warm not hot by then . I was very disappointed and will think twice about going back . It's very sad when a landmark restaurant falls for no apparent reason.
Madeline
Can't say enough about the Chart House at Long Wharf. Food delicious service with Joe great and the curly black hair hostess (so sorry forgot your name) was so so nice. The best surprise of the night was having a Happy 70th Birthday to Romano Party on the menu. What a delightful way to start the night Joe and ended up signing us up for the loyalty program. We bring our boat into long wharf a lot and the Chart House is always a place we go to. It's become one of our favorite restaurants to go to. Can't wait to come back.
We live in Hingham and have not been to this restaurant for a long time. It exceeded expectations of service, food, quality, and ambience. Truly, an exceptional dining experience. And given today's pricing a good value.
Our server was very friendly and accommodating. We could see Donnie Wahlberg filming Boston Blue, outside on the wharf, from our table! The calamari was AMAZING!
On Saturday night celebrated anniversary and the Chart House went above and beyond expectations. The manager Nicole was excellent who assisted with a perfect setting and the waiters were absolutely terrific. Our food from appetizers to main course was perfect. Just a great night overall.
You cannot beat the ambience and energy of the historic building. The staff was first class! The food is better than last year! The sea bass was the best fish dish i have ever had. Do not miss the calamari and its special veggie additions and sauce.
Mauvais service. Notre serveuse Paola ne nous a pas apporté les bons plats, ajouté d'une mauvaise cuisson. Également, nous avons dû nous servir pus même notre vin.
Service was very slow, yes they had some computer issues, but that is when you get back and others step up
Perfect start for our Sunset Cruise. While on a Segway Tour we learned this Chart House was John Hancock's Counting House. We love seeing historical buildings and having eaten in other Chart Houses knew the food would be great. We had an early dinner. Great atmosphere, attentive waiter, great food.
They got us in before our reservation time. Great atmosphere. Food was delicious. Wait time for food was a little longer than expected but we were sitting where we could see the kitchen and they obviously were overwhelmed and they were doing an amazing job handling all the orders. Our waitress checked in very frequently to make sure we were good and let us know it was normal to wait so long. Overall it was a great experience.
Linzy was exceptional! She opened our lobsters, no work involved for us. Thank you!
Our server, Danny, did an excellent job. He even cracked a lobster for us and removed all meat.
Restaurant is walking distance from our hotel.
Restaurantji Recommends
Fantastic grilled food (steak mignon and salmon), good clam chowder, nice view
Start off with the sangria, made in the downstairs bar. My wife said that it was outstanding. I tried it and have to agree. Moved upstairs for dinner. Everything was perfect. The staff was attentive and quick! The food was outstanding. This was my first trip to the Chart House! I want to go back soon! Lobster stuffed scrod!! Yum!
Inexcusable Service for a $300 Dinner – Completely Ignored by Management.
I rarely write reviews, but our recent experience at Chart House was so disappointing, I feel compelled to speak up.
We spent over $300 on dinner expecting a premium dining experience. Instead, we were met with rushed, inattentive, and outright poor service. From the start, staff seemed disengaged and unprofessional—not once did we feel looked after.
What made matters worse was when I brought the issue to the manager directly. Rather than apologising or trying to make things right, he walked away and never returned. Zero follow-up. Zero accountability. It felt like our concerns were dismissed as if our presence—and our money—didn’t matter.
At this price point, this level of service is unacceptable. I wasn’t expecting perfection, but I was expecting basic respect and customer care. This wasn’t a minor slip; it was a complete failure of hospitality.
I can’t recommend this place to anyone. There are far better establishments in the area that treat guests with genuine care and integrity.
It was okay. I have been going to this restaurant for years growing up in Boston I have been here many many times. This was the lowest point I have seen. The service was slow the United States waitress came to our table twice to let us know the food was coming because we were there so long. The restaurant was not busy when we got there at 5:15 but by 6:30 it was getting full we didn't get our main dish until about 6:15 We finally got our food after we told our waitress our food had been sitting waiting to be brought to our table for over ten minutes it was warm not hot by then . I was very disappointed and will think twice about going back . It's very sad when a landmark restaurant falls for no apparent reason.
Can't say enough about the Chart House at Long Wharf. Food delicious service with Joe great and the curly black hair hostess (so sorry forgot your name) was so so nice. The best surprise of the night was having a Happy 70th Birthday to Romano Party on the menu. What a delightful way to start the night Joe and ended up signing us up for the loyalty program. We bring our boat into long wharf a lot and the Chart House is always a place we go to. It's become one of our favorite restaurants to go to. Can't wait to come back.
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