Never ! Ever ! Order there ! 20-30min to a Chicken Bowl !
Atmosphere: 3
Food: 3
Service: 1
Christen Cappello
It's sucks to see a mostly Latino staff falling prey to stereotypes.
Atmosphere: 1
Food: 1
Service: 1
D M
I recently visited Chipotle and had a terrible experience. They overcharged me for my order and when I pointed it out, the staff were extremely rude and careless about the situation. Instead of resolving the issue properly, they offered to give me a refund in all coins, which was very unprofessional. It was clear they didn't know what they were doing and even tried to blame the mistake on me, the customer. This experience was incredibly frustrating and disappointing. I won't be returning to this location again.
Atmosphere: 1
Service: 1
Luis Mavarez
I don’t often leave reviews but this needed one immediately, I’ve never been to a chipotle with as bad customer service as this one.
First I understand that not every chipotle is gonna pack bowls to the top, but I’ve never seen one skimp on the cheapest items before.
Second, they require you to buy a cup to drink water, I understand that people abuse the system, but I’ve never had an establishment require that before. Not to mention on buying the cup, and getting something other than water since I paid for it, the ice machine was out of ice, and the lemonade tasted off.
Don’t come here, don’t eat here, avoid at all costs
Atmosphere: 4
Food: 2
Service: 1
Miracle Jones
The employees at this location have to be the most unprofessional Customer Service employees that I’ve ever encountered at any establishment. I went to chipotle this morning at this location. The restaurant is supposed to open at 10:45 AM. An employee arrived at 10:50 and unlocked the door and walked inside. I followed the employee inside assuming the store was opened. She pushed me out and shoved the door in my face and locked it behind her. The employees didn’t unlock the doors until almost 45 minutes later around 11:30. Customers were waiting outside for their mobile pick up orders and to order at the restaurant while the employees were inside dancing and playing music with their kids, it was later discovered that the store opened almost an hour past its regular time due to the employees being upstairs, throwing a Valentine’s Day gift swap party. Once I was finally inside, I expressed my concern to a woman who said she was the manager, she rolled her eyes and her response to me was “Do what you need to. Next person in line”. And when I contacted Chipotle customer support after getting a door slammed in my face, the only thing they could offer me was a free side of guac for my experience. (: Happy Valentines Day
Service: 1
Marlene
Never open on time, 5/7 days a week will not open until 11am. Please change google time and times painted on the doors.
Atmosphere: 1
Food: 1
Service: 1
Brad Bang
I didnt realize I should know spanish to make order at Chipotle. Don’t want to offend anybody, but customers should at least comfortably use English to order.
Atmosphere: 3
Food: 4
Service: 1
Suann Ingle
Nice, clean and roomy getaway from the crowds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Rheanne Hastings
The food is regular. Typical chipotle which I don’t have any complaints about. The guy who started my bowl was very nice and the women who did my toppings was also pleasant. The cashier seemed annoyed and was on her phone. I really wanted a rootbeer so I ordered a fountain soda. When I went to get my drink the ice machine wasn’t working. I was like okay, it’s cold anyway. I went to get my root beer and that just spit out clear seltzer. I let an employee know and asked if my drink could be refunded since they didn’t have root beer (nothing else tastes like root beer) and they said no. I was denied a refund for a drink. It’s a few bucks so I took the loss but I worked in food for a long time. Never in my life would I have denied a refund when I was clearly in the wrong. Given a majority of the employees seem to hate being there, I doubt I’ll be back which is a shame since it’s close to my work.
chipotle needs to either hire people who listen more attentively, or who are willing to be corrected when wrong. i tried to order chips and queso. i was ignored four times. i was then given queso without chips; i tried to correct this misunderstanding, and was glared at. please make it easier for me to give you money, for god’s sake.
Atmosphere: 2
Food: 4
Service: 1
Amaya
rude and as someone who works at another food place their attitude it completely uncalled for. Me and other customers were nice and giving them basic respect and they couldn’t even give it back. How you mad cause you can’t hear me but everyone else can? how you mad your point system clearly don’t work but i decided to pay it anyways and didn’t even make it a problem and you still being rude FOR WHAT LITERALLT FOR WHAT
Ashley Byrd
When I got home food was cold. Employee ignored guest’s request for more chicken. I witness the employee fake scoop chicken into her spoon then dumped it over the plate and moved the plate to the person in the next station. The guest saw this and thanked them and left. No one was concerned about him being displeased. When it was my turn it was the employee in that same station, I felt uncomfortable getting my order taken by her. It wasn’t what I exactly wanted once the food was prepared but feared being treated the same exact way or worse. I didn’t want to take that chance. Won’t be back at that location, it definitely scared me off.
Kid-friendliness: Loud, and limited space
Atmosphere: 1
Food: 2
Service: 2
Will Evans
THEY LOADED ME UP WITH GUAC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Rayara Rocha
Unprepared customer service representatives!
They don't really understand what we say in English!
Never ! Ever ! Order there ! 20-30min to a Chicken Bowl !
Atmosphere: 3
Food: 3
Service: 1
It's sucks to see a mostly Latino staff falling prey to stereotypes.
Atmosphere: 1
Food: 1
Service: 1
I recently visited Chipotle and had a terrible experience. They overcharged me for my order and when I pointed it out, the staff were extremely rude and careless about the situation. Instead of resolving the issue properly, they offered to give me a refund in all coins, which was very unprofessional. It was clear they didn't know what they were doing and even tried to blame the mistake on me, the customer. This experience was incredibly frustrating and disappointing. I won't be returning to this location again.
Atmosphere: 1
Service: 1
I don’t often leave reviews but this needed one immediately, I’ve never been to a chipotle with as bad customer service as this one.
First I understand that not every chipotle is gonna pack bowls to the top, but I’ve never seen one skimp on the cheapest items before.
Second, they require you to buy a cup to drink water, I understand that people abuse the system, but I’ve never had an establishment require that before. Not to mention on buying the cup, and getting something other than water since I paid for it, the ice machine was out of ice, and the lemonade tasted off.
Don’t come here, don’t eat here, avoid at all costs
Atmosphere: 4
Food: 2
Service: 1
The employees at this location have to be the most unprofessional Customer Service employees that I’ve ever encountered at any establishment. I went to chipotle this morning at this location. The restaurant is supposed to open at 10:45 AM.
An employee arrived at 10:50 and unlocked the door and walked inside. I followed the employee inside assuming the store was opened. She pushed me out and shoved the door in my face and locked it behind her. The employees didn’t unlock the doors until almost 45 minutes later around 11:30. Customers were waiting outside for their mobile pick up orders and to order at the restaurant while the employees were inside dancing and playing music with their kids, it was later discovered that the store opened almost an hour past its regular time due to the employees being upstairs, throwing a Valentine’s Day gift swap party. Once I was finally inside, I expressed my concern to a woman who said she was the manager, she rolled her eyes and her response to me was “Do what you need to. Next person in line”. And when I contacted Chipotle customer support after getting a door slammed in my face, the only thing they could offer me was a free side of guac for my experience. (: Happy Valentines Day
Service: 1
Never open on time, 5/7 days a week will not open until 11am. Please change google time and times painted on the doors.
Atmosphere: 1
Food: 1
Service: 1
I didnt realize I should know spanish to make order at Chipotle. Don’t want to offend anybody, but customers should at least comfortably use English to order.
Atmosphere: 3
Food: 4
Service: 1
Nice, clean and roomy getaway from the crowds.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
The food is regular. Typical chipotle which I don’t have any complaints about. The guy who started my bowl was very nice and the women who did my toppings was also pleasant. The cashier seemed annoyed and was on her phone. I really wanted a rootbeer so I ordered a fountain soda. When I went to get my drink the ice machine wasn’t working. I was like okay, it’s cold anyway. I went to get my root beer and that just spit out clear seltzer. I let an employee know and asked if my drink could be refunded since they didn’t have root beer (nothing else tastes like root beer) and they said no. I was denied a refund for a drink. It’s a few bucks so I took the loss but I worked in food for a long time. Never in my life would I have denied a refund when I was clearly in the wrong. Given a majority of the employees seem to hate being there, I doubt I’ll be back which is a shame since it’s close to my work.
Atmosphere: 1
Food: 4
Service: 2
Delicious!!!
Food: 5
Service: 5
Restaurantji Recommends
chipotle needs to either hire people who listen more attentively, or who are willing to be corrected when wrong. i tried to order chips and queso. i was ignored four times. i was then given queso without chips; i tried to correct this misunderstanding, and was glared at. please make it easier for me to give you money, for god’s sake.
Atmosphere: 2
Food: 4
Service: 1
rude and as someone who works at another food place their attitude it completely uncalled for. Me and other customers were nice and giving them basic respect and they couldn’t even give it back. How you mad cause you can’t hear me but everyone else can? how you mad your point system clearly don’t work but i decided to pay it anyways and didn’t even make it a problem and you still being rude FOR WHAT LITERALLT FOR WHAT
When I got home food was cold. Employee ignored guest’s request for more chicken. I witness the employee fake scoop chicken into her spoon then dumped it over the plate and moved the plate to the person in the next station. The guest saw this and thanked them and left. No one was concerned about him being displeased. When it was my turn it was the employee in that same station, I felt uncomfortable getting my order taken by her. It wasn’t what I exactly wanted once the food was prepared but feared being treated the same exact way or worse. I didn’t want to take that chance. Won’t be back at that location, it definitely scared me off.
Kid-friendliness: Loud, and limited space
Atmosphere: 1
Food: 2
Service: 2
THEY LOADED ME UP WITH GUAC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Unprepared customer service representatives!
They don't really understand what we say in English!
They do everything the wrong way! Terrible
Atmosphere: 2
Food: 4
Service: 1
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