Chipotle Mexican Grill
1924 Beacon St, Brighton
(617) 232-0788
Recent Reviews
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I am beyond frustrated with this experience. The order was placed through Uber Eats, and despite being a very simple order, it was completely wrong and arrived cold. This was food for myself and my picky toddler, and because the order was messed up and inedible, neither of us could eat it.
What makes this even more upsetting is the amount of money and food that went straight to waste over something that should have been easy to get right. When you’re ordering basic items and still receive incorrect, cold food, it’s incredibly disappointing—especially as a parent trying to feed a child.
Chipotle is supposed to be known for consistency, but this experience showed a serious lack of care and quality control, even on simple delivery orders. Wasting money and throwing away food due to careless mistakes is unacceptable. I truly expected better and am very disappointed. I’ll never order from this location again.
Food: 1
Walked into this chipotle tonight on a quick decision after getting off my shift. Was the the only one in line. One guy took a deep breath and then got his gloves on. I felt that. But the thing is, is that he just does not have good energy. Maybe he was new (although I have seen him before)…anyways another guy came over to help me with my order. Hard working & prompt service from this guy. Mind you I walked in and this man was going ape mode on the grill. LIKE GRIT. I had to ask him his name because I love to see this. “Tami”. Great service and energy. I LOVE THIS ENERGY. THIS IS THE SHIT THAT GETS ME GOING. YOUNG BLOOD HUSTLING. Tami, I see you, I appreciate you and I’m rooting for you. Shoutout.
Atmosphere: 3
Food: 5
Service: 5
It’s true that this location only gives half the amount of food compared to other locations. But that’s not the reason for my 1-star review. I’m giving 1 star because the cashier decided to help the person scooping. Problem with that is that he was wearing gloves to grab the lettuce and then would use the same gloves to accept money, touch the screen, use the pen, etc. He did that for every order with lettuce, never once changing his gloves. Extremely unhygienic, I will not be returning to this location 🤢
Atmosphere: 5
Food: 2
Service: 1
The cashier was very rude. She threw my food and drink in front of me in a very disrespectful way. That kind of behavior is unacceptable and made me feel very uncomfortable
Atmosphere: 2
Food: 2
Service: 1
Food was good, sometimes they skimp on a lot of the different food, but very cheap compared to other options!
Atmosphere: 4
Food: 4
Service: 3
I went in at 9:20pm tonight (they close at 11) and I was the only one in line. The employee told me that their “system was down” and the only way to order was to order online. So I go sit down and do an online order.
Then, as soon as I submit the online order, like 3 or 4 people come in and order like normal and they make their burritos. I’m sitting there thinking the system must have just come back up.
BUT THEN, once the line dies down again another guy comes in and he’s the only one in line. Again, the same person tells him that the only way he can order is by making an online order.
So don’t come into this Chipotle unless you like being LIED TO. I get that like half of all restaurants have bad service but the lying is just weird as hell and gets on my nerves.
horrible portion sizes
Atmosphere: 1
Food: 1
Service: 1
Rude staff that treated me poorly because of my English skills
09/12
9:30pm
Atmosphere: 1
Food: 3
Service: 1
Even not deserve 1 star.
Rude and mad stuff .
Friday 9:30
Atmosphere: 1
Food: 1
Service: 1
very rude and inadequate staff . Even less than 1star
09/12/25
Friday 9:30
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sometimes one of the employees is in a bad mood and this happens I asked for the store app and asked for extra and I add tips but this is bizarre. It never happened to me but I hope that the employee who did this can have a better day, maybe I wasn't on a good day.
Atmosphere: 4
Food: 5
Service: 1
Fire the white brunette girl working 20 minutes ago. She called me a slur to her friend.
Atmosphere: 1
Food: 1
Service: 1
Very workless and slows down
Service: 1
Undercooked Rice..Came in thrice and ordered a veggie bowl with white rice. All three times rice was undercooked and.
Staff is so rude
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