Del Frisco's Double Eagle Steakhouse

It was the night before an expected winter storm and the restaurant was pretty quiet for a Saturday night. There were some kids running around the host stand and the host seemed annoyed; there was apparently a dance competition in the area and the kids were running wild. In any case, I was seated over by the bar. Generally I liked to eat at Dels, although this is not my "home" city so the experience in Boston, a city I love, is always different. Our waiter was kind but perhaps stretched thin because he did not check in on us often. When we ordered he asked which order we wanted our food in and it came out the opposite so entree before salad. Also there was a host walking around with iPad clicking on things and hovering around the table often so we felt rushed. There is a 90-minute seating when you reserve on OpenTable and I was aware of that, but the restaurant was not busy except for the bar and it wasn't the best experience overall. If we had ordered dessert, we would have exceeded the time limit and it all just felt rushed and underwhelming.

We had asked for seats away from circulation, but was seated in a round table in the middle of the room. Server graciously accommodated us in the booth seating in the corner but host kept adding new parties seated in our areas despita our reservation note to be in quieter area as we have two toddlers in the party and trying to manage nice dinner ambiance while managing our kids. Overall it was fine.

Awful awful awful NYE dinner. Food was not good. Service was subpar. We ordered things that were forgotten, or bread came when our steak came. Everything was extremely salty. Del Frisco's is usually a safe bet for dinner. Will not be returning.

Very enjoyable evening. Apps were delish and steaks also really nice. Thanks to Mark for the excellent service.

We made a reservation for Christmas Eve. We've done several years at other Del Friscos for this evening, but this was our first time at Back Bay. When we arrived the hostess seemed already overwhelmed by the amount of parties arriving and didn't have extra help. Our wait wasn't long, but when we were seated we were not placed in a dining room or even in a part of the restaurant close to the dining room - but directly next to/in the bar area. Not only was it cold as we were in line of the draft coming from the front door, but it was extremely noisy with a particular patron making it very difficult to hear or relax. We asked to be moved but had already made it to ordering our entrees before the hostess came over to tell us it would not be possible. Eventually, the bar cleared and it became more quiet but it was not the dining experience one would expect for a reservation for Christmas Eve dinner. Additionally, one of our entrees came without the included side of mashed potatoes. When we asked the waitress she explained it was omitted because the diner had an allergy to dairy and that “We don't do any substitutions for our entrees.” We would have at least expected an offer to order an additional side and explanation of their policy when ordering entrees (not after). Before we left the manager did come over to apologize noting several big parties that she was working around and offered to comp dessert, but the overall poor impression had already been made. We appreciated everyone's work on a holiday and know Christmas Eve can be busy and stressful - but can't say we would return to this location again.

Sorry to post a mediocre review but this is the second time that the same thing happened. We were there for lunch and were only given the dinner menu, clearly so that we wouldn't order an inexpensive lunch. The first time this happened, when I asked for the lunch menu, the server said they didn't have one! Yesterday, they said that “Sorry, they forgot to bring it” and then gave it to us. If you're going to be open for lunch, give your customers the lunch menu or both menus. They are clearly hoping you won't know the difference. Pretty outrageous! When the bill came, and it was less than they would've liked, I'm sure, there was a double charge for one of our lunches. Oops, their mistake, they said. I don't buy it and I'm through with Del Frisco at the Prudential location.

Nothing like last year! The service went down terribly from the reception, the bartenders to waitstaff. The food was fine but for the price our overall experience was terrible. We will not be returning.

The service was just okay. Our water glasses were empty on multiple occasions for extended periods of time before anyone came to fill them back up. It would have been understandable if it was busy, but there were maybe four tables with people sitting at them in the whole restaurant. The steaks and accompanying butters were really good! However the au gratin potatoes we had for a side were cold in spots.

they were clearly understaffed and it took wellnover an hour for us to get our food. drinks sergice wqs also bad. and they messed the steak order up. i felt bad for them bc they were under staffed but when u pay delfriscos prices u expect more

I am a freelance food reviewer for the greater Boston. I write food/ restaurant reviews and send recommendations to private members clubs in different areas of Boston. I had the swordfish which was pretty good.
The waiter I believe her name was Zaiana was amazing! Great food and wine recommendations, continuously checked to see how everything was, she was awesome. However the manager, Rebecca took my to go food away before I had a chance to say I wanted a to go box. A bit awkward didn’t know who she was, she never introduced herself but took away my plate. I had to ask the host for her name.

Atmosphere: 4

Food: 5

Service: 5

I was treated to a fine dining experience and chose this place. It was a waste of money. I'd rather brought groceries. Service was so slow, took apps forever to come out, fried calamari (which was frozen) and 4 shrimp cocktail. I ate all the bread waiting so long. Entrees took as long. When they got to the table, we took it to go.

The manager was pleasant.

Atmosphere: 3

Food: 2

Service: 2

Great Food. Service was terrible. When you spend $300+ on a meal, you expect the service to be on par with the food. Waitress was terrible. Waited of waitress to come to our table. Wife and daughter went to bathroom as they couldn't wait any longer. Ordered appetizer and salad, sat waiting for them and meal shows up. Remind them that what we ordered and then tried to get us to take our steaks and they would get the appetizer and salad after??? Said no, wife asks for another drink, could tell waitress wasn't listening, bartender comes over with wrong drink. Comped us 2 bottles of Pellegrino to make up for their error. Waitress gave us attitude and could not be bothered with us. If she was having a bad day, she should have had someone else fill in for her, given that you pay for an expensive meal, you expect the service to match. I never complain or take time to write but this wasn't Applebee's. Spent a lot of money. Food was excellent but the server was terrible. Will not go again or recommend to anyone. Have been to the one in the Seaport, was excellent.

The server did a great job however the general manager seemed to almost rush me and it was my birthday. She insisted I order dessert before I had even enjoyed my meal. Talking to me about her staffing issues/the dessert cook wanting to leave...

I'd eaten at the New York one but this was my first time eating at the Boston restaurant. Great food and service!

I’ve been 2x now and each time I’ve been disappointed. Way too much butter on sides and steak, not enough seasoning. Steak was medium rare and didn’t come out piping hot, just warm. Some potatoes weren’t cooked all the way through in the potatoes au gratin. I’ve had better service and experience at other restaurants in the area. The steak isn’t as good as other locations either. I won’t be coming back to this location.

Atmosphere: 3

Food: 3

Service: 3