Dunkin'

Getting orders wrong and trying to charge people extra after you said free is diabolical

I was not given my packet of cream cheese with the bagel that I ordered with my docunut and coffee and a few minutes later I went back to get my cream cheese the woman in the head scarf forgot to include with my order. She wanted to charge me another $1.27 for the cream cheese packet?! Unreal!

Horrible people. They are extraordinary mean and rude, which is surprising for the amount of time you interact with staff at a dunkins

The management is so caring and professional love coming here on a daily

Terrible all around asked to use the rest room asnt about to let me cause I Ionly j,no getting iry spenr 225 the toilet was broken

On March 1st 2025 at 8:45 am I came into the resturant before leaving for a ski trip. I ordered a turkey sausage egg and cheese croissant. And shortly after realized there was an advertisement for a Sausage egg and cheese on a croissant, with hash browns and a coffee or tea for $6. I asked to pay the difference to get the advertised deal. I was told yes, but I could only receive a pork sausage. The add clearly states SAUSAGE EGG AND CHEESE. After 20 min back an forth. I asked for a manager's name and the number to corporate to make a complaint. I was denied that information as well. I asked the male worker for the managers name and the number to corporate and he followed the lead of the woman who denied me the information. It was an older Hatian woman, who clearly doesn't know how to handle customers. When I asked for a manager. She said she was the manager. And I asked for HER managers information. All an all I spent $10 on a sausage egg and cheese and a chai tea and no hash browns i simply wanted to recieve the advertised deal.

Waste of time and money.
I ordered a maple bacon sandwich and got a charred bacon instead, not burnt, but charred bacon! The coffee tasted bitter.

I was only one in the store. One lady doesn’t take order from me, she was doing some food.. Other one stay in restroom for a while.. Bad service. Lady which was in restroom even never ask me if I would like to order something

Atmosphere: 1

Food: 4

Service: 1

The music is too loud they're bumping it like it's a nightclub at 6:00 in the morning no thank you the staff you know I can't get too mad at the staff because it's the management they're the problem you train your employees you need to do better I just placed an order through Uber eats and I was very unsatisfied with my sandwich due to the fact that it was the wrong sandwich I'm at work which is why I didn't come in and pick it up myself you have to do better as a company for us the community that goes to your place I feel like the manager here is really crappy she should be fired to be honest she's been in that position role way too long and messing up way too much

Atmosphere: 1

Food: 3

Service: 1

They must be making the coffee incorrectly because it is always bitter at this location. The people are always friendly, so I appreciate that, but the coffee is wretched.

Atmosphere: 4

Food: 2

Service: 5

Recommended dishes: Hash Browns, Dunkin' Refreshers

Donuts be wet and soggy in the morning we want fresh donuts

Atmosphere: 3

Food: 3

Service: 3

I love dunkins.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: K-Cup Pods, Egg and Cheese, Original Blend

Doesn’t matter how bad you want a coffee, don’t go here. They refuse to make your coffee the way you ordered. I order my iced coffee with 5 sugars , and they never put 5. So just to prove a point I exaggerated and asked for 8 sugars and I watched them only press the button 1 time. So basically anything over 3 sugars in their eyes is “extra” sugar and they don’t bother making it correctly. Like how lazy can they be. Idc if you drink your coffee black that doesn’t mean you can make everyone’s coffee to your liking. Imagine going to a McDonald’s and the McDouble not tasting the same as every other McDonald’s! Point is, I know how my coffee tastes because I order it several times a day at different locations and this one absolutely sucks.
, (stay away from the one on west broadway too in south Boston)

Atmosphere: 1

Food: 1

Service: 1

I ordered a cold brew and still taste like water

Atmosphere: 1

Food: 2

Service: 3

Great service friendly staff

Atmosphere: 4

Food: 4

Service: 5