I wanted to make sure I write a review for this location because the staff are excellent. No matter the time of day, or how long the line is, they always get it done. They’ve never messed up my coffee, which somehow gets messed up at so many other locations. It always tastes exactly how I want it to. They actually mix the coffees up with spoons, which few Dunkin’s do. It’s a tiny location so things get hectic and the staff stays calm and getting things done. I choose to go to this location despite how busy it is because they make my coffee the best. Thank you to the staff here!!
Atmosphere: 3
Food: 4
Service: 5
Alexa Diana Melnic
Coffee was okay but service was slow and rude. Place looked messy and unorganized.
Natasha M
Of Dunkin’s, this is one of the slower ones. Even when there’s no rush, I’m often waiting 10-15 minutes for a drink. But what rlly gets me is that I am frequently handed a sticky drink. Like the cup is all sticky and then my hands and phone get all sticky too. Drives me crazy.
Isabella Taylor
This is my favorite Dunkin in Boston! They make my coffee perfectly every time and their service is always quick 🫶
Wedjilove Micanord
I went vacation in boston i saw this store coffe so amazing service has a guy said name Z so friendly and help me to much to pick one of my best drink matcha latte his saud that’s his favorite drink make me took it but now the way i made it this drink brcome mu fav too 😅i will love to come back soon
James Simpson
Great find on a hot day.
Atmosphere: 5
Food: 5
Service: 5
Vincent
Daouia is a fantastic counter person. I am a senior and have been to thousands of Dunkin Donuts rarely have I seen such excellent customer service. She always greets me and other customers with a big smile and is quick to get you your coffee and donut. She must be the manager and if so deserves a raise. My office is next door and I look forward to getting my coffee each day because of her. Vincent Vadeboncoeur
Atmosphere: 5
Food: 5
Service: 5
Ricardo Zamora
Brothers at this Donky make the best sandwich I've ever had in my life. I recommend it based on previous experience of trying sand.
Atmosphere: 5
Food: 5
Service: 5
Courtney Manning
This place was somewhat busy yesterday. They only had one guy working the entire store. There was an explosion of mess behind the counter, things looked dirty (health department issues??) We waited for a long time but eventually had to leave as it would have taken us an hour plus to get our drinks. It's not the barista's fault, he was running around trying to do everything and seemed exhausted. Shame on management for not properly staffing.
I came to this coffee store simply to get a coffee waiting on a jury verdict for my son's murder trial. I asked the address to a black male claiming to be the manager and he yelled at me ... he literally yelled at me saying I already gave you the address the other people who worked there appeared to be frightened to say anything. that is so odd to me(. I politely asked him to please repeat the address, because there's government station and Tremont.. ) I didn't send my order to the wrong address. He yelled at me again. "I'm NOT GIVING UOU THE ADDRESS AGAIN..I GIVE TO YOU!" A CUSTOMER HAD TO CLARIFY THE ADDRESS!!!! ( I asked him maybe if he was having a bad day- we all have them... because of course I wouldn't have written this) HE WOULDN'T EVEN TELL ME IF MY ORDER HAD COME THROUGH ON THE MACHINE. DUNKIN' DONUTS IS $5 A COFFEE DOWN HERE NEAR THE COURTHOUSE SO OF COURSE WE WANT TO KNOW... He just glared at me and shoved my coffee at me!!!!) NEVER IN MY LIFE... HAVE I TREATED THIS BADLY BY AN EMPLOYEE AT A DUNKIN DONUTS......AND YOU'VE MADE HIM A MANAGER????? I work at the courthouse with many people and I will be sharing this with them because I was actually feeling really badly that he was being so rude and those mopping and sleeping around him looked so uncomfortable... they look like they wanted to just clarify the address but they were scared!! his own employees. (as you can see I write dozens of reviews for places in Boston and I don't like to mess with someone's employment )...but this man cannot possibly be this rude and maintain his job. (this was 16 Tremont Street at about 1:00 p.m. November 14th)
Atmosphere: 3
Food: 4
Service: 1
Kacem Hadj said
The cachier is so rudeCause he was looking so bored and angry at the same timeWhile when he talk to a lady he tries to smile on her face
Ashley Tenczar Curran
I came to this coffee store simply to get a coffee waiting on a jury verdict for my son's murder trial. I asked the address to a black male claiming to be the manager and he yelled at me ... he literally yelled at me saying I already gave you the address the other people who worked there appeared to be frightened to say anything. that is so odd to me(. I politely asked him to please repeat the address, because there's government station and Tremont.. )I didn't send my order to the wrong address. He yelled at me again. "I'm NOT GIVING UOU THE ADDRESS AGAIN..I GIVE TO YOU!"A CUSTOMER HAD TO CLARIFY THE ADDRESS!!!!( I asked him maybe if he was having a bad day- we all have them... because of course I wouldn't have written this)HE WOULDN'T EVEN TELL ME IF MY ORDER HAD COME THROUGH ON THE MACHINE. DUNKIN' DONUTS IS $5 A COFFEE DOWN HERE NEAR THE COURTHOUSE SO OF COURSE WE WANT TO KNOW...He just glared at me and shoved my coffee at me!!!!)NEVER IN MY LIFE... HAVE I TREATED THIS BADLY BY AN EMPLOYEE AT A DUNKIN DONUTS......AND YOU'VE MADE HIM A MANAGER????? I work at the courthouse with many people and I will be sharing this with them because I was actually feeling really badly that he was being so rude and those mopping and sleeping around him looked so uncomfortable... they look like they wanted to just clarify the address but they were scared!!his own employees. (as you can see I write dozens of reviews for places in Boston and I don't like to mess with someone's employment )...but this man cannot possibly be this rude and maintain his job.(this was 16 Tremont Street at about 1:00 p.m. November 14th)
Atmosphere: 3
Food: 4
Service: 1
Liz And Ana
DO NOT GO HERE. worst customer service ever!!! there one was guy working up front while on the phone and another lady in the back cleaning. I repeated my order a few times, and he STILL messed it up. I waited for 30 minutes for my 2 coffee, 2 food order. I was waiting and waiting and he asked why I was waiting and I told him that he only gave me 2 out of the 4 items I ordered. He then proceeded to call me a liar and looked through all of his receipts to find out that I was right all along (I’m sorry, but I know what i paid for, and he should not have called me a liar). Then he gave me my order and I went back to school. I get to school, drink the coffee and he gave me a PUMPKIN coffee when I ordered BUTTER PECAN. I HATE pumpkin. I had to throw my coffee in the trash. This poses as a food safety issue, because I could have been allergic to pumpkin for all he knows. Then my bagel I ordered with cream cheese, he didn’t even bother giving me a knife to put my cream cheese on myself, so that went in the trash as well because I will not eat plain bread. Thanks for the horrible customer service. This is the first time I have ever done one of these reviews, but this guy ruined my whole day. I will never EVER come back to this dunkin again.
Anna Labs
Went here to get a drink. The cashier was having trouble punching in the order. Served me the wrong drink and when I informed them, the same individual said that’s what I ordered when clearly she made a mistake. Her and the owner or manager both wanted to charge me for the correct drink. Not only that but they were extremely rude about it. I’ve always like dunkin until now. Starbucks would NEVER EVER EVER do that. Horrible customer service never again.
I wanted to make sure I write a review for this location because the staff are excellent. No matter the time of day, or how long the line is, they always get it done. They’ve never messed up my coffee, which somehow gets messed up at so many other locations. It always tastes exactly how I want it to. They actually mix the coffees up with spoons, which few Dunkin’s do. It’s a tiny location so things get hectic and the staff stays calm and getting things done. I choose to go to this location despite how busy it is because they make my coffee the best. Thank you to the staff here!!
Atmosphere: 3
Food: 4
Service: 5
Coffee was okay but service was slow and rude. Place looked messy and unorganized.
Of Dunkin’s, this is one of the slower ones. Even when there’s no rush, I’m often waiting 10-15 minutes for a drink. But what rlly gets me is that I am frequently handed a sticky drink. Like the cup is all sticky and then my hands and phone get all sticky too. Drives me crazy.
This is my favorite Dunkin in Boston! They make my coffee perfectly every time and their service is always quick 🫶
I went vacation in boston i saw this store coffe so amazing service has a guy said name Z so friendly and help me to much to pick one of my best drink matcha latte his saud that’s his favorite drink make me took it but now the way i made it this drink brcome mu fav too 😅i will love to come back soon
Great find on a hot day.
Atmosphere: 5
Food: 5
Service: 5
Daouia is a fantastic counter person. I am a senior and have been to thousands of Dunkin Donuts rarely have I seen such excellent customer service. She always greets me and other customers with a big smile and is quick to get you your coffee and donut. She must be the manager and if so deserves a raise.
My office is next door and I look forward to getting my coffee each day because of her. Vincent Vadeboncoeur
Atmosphere: 5
Food: 5
Service: 5
Brothers at this Donky make the best sandwich I've ever had in my life. I recommend it based on previous experience of trying sand.
Atmosphere: 5
Food: 5
Service: 5
This place was somewhat busy yesterday. They only had one guy working the entire store. There was an explosion of mess behind the counter, things looked dirty (health department issues??) We waited for a long time but eventually had to leave as it would have taken us an hour plus to get our drinks. It's not the barista's fault, he was running around trying to do everything and seemed exhausted. Shame on management for not properly staffing.
Terrible experience. Don’t come
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I came to this coffee store simply to get a coffee waiting on a jury verdict for my son's murder trial. I asked the address to a black male claiming to be the manager and he yelled at me ... he literally yelled at me saying I already gave you the address the other people who worked there appeared to be frightened to say anything. that is so odd to me(. I politely asked him to please repeat the address, because there's government station and Tremont.. )
I didn't send my order to the wrong address. He yelled at me again. "I'm NOT GIVING UOU THE ADDRESS AGAIN..I GIVE TO YOU!"
A CUSTOMER HAD TO CLARIFY THE ADDRESS!!!!
( I asked him maybe if he was having a bad day- we all have them... because of course I wouldn't have written this)
HE WOULDN'T EVEN TELL ME IF MY ORDER HAD COME THROUGH ON THE MACHINE. DUNKIN' DONUTS IS $5 A COFFEE DOWN HERE NEAR THE COURTHOUSE SO OF COURSE WE WANT TO KNOW...
He just glared at me and shoved my coffee at me!!!!)
NEVER IN MY LIFE... HAVE I TREATED THIS BADLY BY AN EMPLOYEE AT A DUNKIN DONUTS......AND YOU'VE MADE HIM A MANAGER????? I work at the courthouse with many people and I will be sharing this with them because I was actually feeling really badly that he was being so rude and those mopping and sleeping around him looked so uncomfortable... they look like they wanted to just clarify the address but they were scared!!
his own employees. (as you can see I write dozens of reviews for places in Boston and I don't like to mess with someone's employment )...but this man cannot possibly be this rude and maintain his job.
(this was 16 Tremont Street at about 1:00 p.m. November 14th)
Atmosphere: 3
Food: 4
Service: 1
The cachier is so rudeCause he was looking so bored and angry at the same timeWhile when he talk to a lady he tries to smile on her face
I came to this coffee store simply to get a coffee waiting on a jury verdict for my son's murder trial. I asked the address to a black male claiming to be the manager and he yelled at me ... he literally yelled at me saying I already gave you the address the other people who worked there appeared to be frightened to say anything. that is so odd to me(. I politely asked him to please repeat the address, because there's government station and Tremont.. )I didn't send my order to the wrong address. He yelled at me again. "I'm NOT GIVING UOU THE ADDRESS AGAIN..I GIVE TO YOU!"A CUSTOMER HAD TO CLARIFY THE ADDRESS!!!!( I asked him maybe if he was having a bad day- we all have them... because of course I wouldn't have written this)HE WOULDN'T EVEN TELL ME IF MY ORDER HAD COME THROUGH ON THE MACHINE. DUNKIN' DONUTS IS $5 A COFFEE DOWN HERE NEAR THE COURTHOUSE SO OF COURSE WE WANT TO KNOW...He just glared at me and shoved my coffee at me!!!!)NEVER IN MY LIFE... HAVE I TREATED THIS BADLY BY AN EMPLOYEE AT A DUNKIN DONUTS......AND YOU'VE MADE HIM A MANAGER????? I work at the courthouse with many people and I will be sharing this with them because I was actually feeling really badly that he was being so rude and those mopping and sleeping around him looked so uncomfortable... they look like they wanted to just clarify the address but they were scared!!his own employees. (as you can see I write dozens of reviews for places in Boston and I don't like to mess with someone's employment )...but this man cannot possibly be this rude and maintain his job.(this was 16 Tremont Street at about 1:00 p.m. November 14th)
Atmosphere: 3
Food: 4
Service: 1
DO NOT GO HERE. worst customer service ever!!! there one was guy working up front while on the phone and another lady in the back cleaning. I repeated my order a few times, and he STILL messed it up. I waited for 30 minutes for my 2 coffee, 2 food order. I was waiting and waiting and he asked why I was waiting and I told him that he only gave me 2 out of the 4 items I ordered. He then proceeded to call me a liar and looked through all of his receipts to find out that I was right all along (I’m sorry, but I know what i paid for, and he should not have called me a liar). Then he gave me my order and I went back to school. I get to school, drink the coffee and he gave me a PUMPKIN coffee when I ordered BUTTER PECAN. I HATE pumpkin. I had to throw my coffee in the trash. This poses as a food safety issue, because I could have been allergic to pumpkin for all he knows. Then my bagel I ordered with cream cheese, he didn’t even bother giving me a knife to put my cream cheese on myself, so that went in the trash as well because I will not eat plain bread. Thanks for the horrible customer service. This is the first time I have ever done one of these reviews, but this guy ruined my whole day. I will never EVER come back to this dunkin again.
Went here to get a drink. The cashier was having trouble punching in the order. Served me the wrong drink and when I informed them, the same individual said that’s what I ordered when clearly she made a mistake. Her and the owner or manager both wanted to charge me for the correct drink. Not only that but they were extremely rude about it. I’ve always like dunkin until now. Starbucks would NEVER EVER EVER do that. Horrible customer service never again.
Atmosphere: 1
Food: 1
Service: 1
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