This is the worst Dunks in Boston. Go here if you want to wait 20 mins for a coffee.
Atmosphere: 1
Food: 1
Service: 1
Anthony lopez
Horrible customer service especially on Christmas Eve. Could got a nice tip for each of yall . Other Dunkins go above and beyond
Atmosphere: 1
Food: 1
Service: 1
jason garcia
I used to like the dunkin but it's no good now. If you see an old, miserable bag named patrice just know you're orders gonna take forever if you even get it.
Atmosphere: 1
Food: 1
Service: 1
John blaire
Would not recommend. Guy took out bagel from some white bag and other bagels are there but he specifically took from bag i guess it was for someone else but nobody took that order. He reheated that again and put it into same white bag and gave it to me. Why would you do that? On top of it, all this took 35+ minutes just for bagel.
Atmosphere: 1
Food: 1
Service: 1
Rahoulou
Great franchise address to have a coffee or an original drink. The donuts are also very good. Clean and well located place.
Atmosphere: 5
Food: 5
Service: 5
J. Nykol
First I have to tell the guy 3 times my coffee order Second no seasoning on the avocado toaste 3rd one guy dumps his hand in the ice machine to get my cup of ice for coffee 4th the milks (all of them) are sitting out in dunkin cups We're the only ones in here and they seem overwhelmed and there's 4 employees Absolutely no patience but what do you have to do? You're working which includes customers... I'll try another location before ever coming back here
Atmosphere: 1
Food: 1
Service: 1
Katie
We were in there yesterday morning, a Thursday and the young woman with the headscarf was so incredibly sweet. She went out of her way to be so kind to my kids and she was probably the friendliest food service worker I've ever come across. It's hard to find good, kind people but she is it. She was so happy and helpful and truly made a huge effort to take care of us. 10/10 she is amazing. I wish I had gotten her name but she was a young woman working Thursday morning and she deserves praise. Thank you! P.s. the food was also great!
Kid-friendliness: Not a lot of space but very kid-friendly employees.
Dunkin is always a good place for a quick stop, good drink and food selection. Quick service. The avocado on toast and mini bagels where really nice!
Atmosphere: 4
Food: 5
Service: 5
tingus pingus
almost everyone who works there is fine, but the one dude seems to think everybody is coming in to buy a cup of ice. don't know if he thinks he's fooling people, but if it only takes three sips to empty a large iced coffee to be left with a cup 95% full of ice then yea we're going to notice. There's like half a dozen other locations within a mile or two, i'd rather just go out of my way a little to avoid this place. again, usually fine, but its like russian roulette as to whether you're getting coffee, or just ice.
Ordered a caramel ice coffee with cream and sugar and they gave me just black coffee with nothing added. Very poor service. Dosent make sense to buy coffee then have to make my own.
Food: 1
Service: 1
Andrew Arcadipane
Awful service
T B
Had to wait. 15 minutes for. A side of hash browns. Either get more equipment and staff or don’t make food.
Atmosphere: 1
Food: 1
Service: 1
Lorena
These people always get the order wrong. Ordered a latte and got boiled milk, they forgot the coffee.
K G
Note to the management of this particular Dunk's. Read the reviews and pay attention. This has become one of the worst locations in the local franchise. Two employees to take orders and make the beverages, two are "sweeping" the same floor over and over and one person is fulfilling the food orders. The only person actually doing ANYTHING is the person fulfilling the food orders. The other four wander around behind the counter as if they don't have a clue what to do. Oh, and please train the staff to start a new pot of coffee when the other is empty so they don't run out (it may help to speed things up).
This is the worst Dunks in Boston. Go here if you want to wait 20 mins for a coffee.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service especially on Christmas Eve. Could got a nice tip for each of yall . Other Dunkins go above and beyond
Atmosphere: 1
Food: 1
Service: 1
I used to like the dunkin but it's no good now. If you see an old, miserable bag named patrice just know you're orders gonna take forever if you even get it.
Atmosphere: 1
Food: 1
Service: 1
Would not recommend. Guy took out bagel from some white bag and other bagels are there but he specifically took from bag i guess it was for someone else but nobody took that order. He reheated that again and put it into same white bag and gave it to me. Why would you do that?
On top of it, all this took 35+ minutes just for bagel.
Atmosphere: 1
Food: 1
Service: 1
Great franchise address to have a coffee or an original drink. The donuts are also very good. Clean and well located place.
Atmosphere: 5
Food: 5
Service: 5
First I have to tell the guy 3 times my coffee order
Second no seasoning on the avocado toaste
3rd one guy dumps his hand in the ice machine to get my cup of ice for coffee
4th the milks (all of them) are sitting out in dunkin cups
We're the only ones in here and they seem overwhelmed and there's 4 employees
Absolutely no patience but what do you have to do? You're working which includes customers...
I'll try another location before ever coming back here
Atmosphere: 1
Food: 1
Service: 1
We were in there yesterday morning, a Thursday and the young woman with the headscarf was so incredibly sweet. She went out of her way to be so kind to my kids and she was probably the friendliest food service worker I've ever come across. It's hard to find good, kind people but she is it. She was so happy and helpful and truly made a huge effort to take care of us. 10/10 she is amazing. I wish I had gotten her name but she was a young woman working Thursday morning and she deserves praise. Thank you! P.s. the food was also great!
Kid-friendliness: Not a lot of space but very kid-friendly employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Munchkins Donut Hole Treats, Donuts
Dunkin is always a good place for a quick stop, good drink and food selection. Quick service. The avocado on toast and mini bagels where really nice!
Atmosphere: 4
Food: 5
Service: 5
almost everyone who works there is fine, but the one dude seems to think everybody is coming in to buy a cup of ice. don't know if he thinks he's fooling people, but if it only takes three sips to empty a large iced coffee to be left with a cup 95% full of ice then yea we're going to notice. There's like half a dozen other locations within a mile or two, i'd rather just go out of my way a little to avoid this place. again, usually fine, but its like russian roulette as to whether you're getting coffee, or just ice.
Service: 1
Perfect pumpkin latte!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Donuts
Restaurantji Recommends
Ordered a caramel ice coffee with cream and sugar and they gave me just black coffee with nothing added. Very poor service. Dosent make sense to buy coffee then have to make my own.
Food: 1
Service: 1
Awful service
Had to wait. 15 minutes for. A side of hash browns. Either get more equipment and staff or don’t make food.
Atmosphere: 1
Food: 1
Service: 1
These people always get the order wrong. Ordered a latte and got boiled milk, they forgot the coffee.
Note to the management of this particular Dunk's. Read the reviews and pay attention. This has become one of the worst locations in the local franchise. Two employees to take orders and make the beverages, two are "sweeping" the same floor over and over and one person is fulfilling the food orders. The only person actually doing ANYTHING is the person fulfilling the food orders. The other four wander around behind the counter as if they don't have a clue what to do. Oh, and please train the staff to start a new pot of coffee when the other is empty so they don't run out (it may help to speed things up).
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