The person serving the counter gave us advice to get the medium refresher because it was cheaper which was incredibly nice. However when we ordered our drinks we got the wrong flavor, but the person making the refresher offered to remake them (we didn’t even ask) . They didn’t have to do this but we really appreciated and wished we could tip. Everyone is so so nice :)
iristeheevee
really nice people :)
Leo Sanchez
Fast service take care of me vary fast in and out quick and no problem with my special coffee.
Jessica T
Not really sure why there's a bunch of low star reviews. When I came in on a hot day (80s) and the one staff was sweeping to keep the store clean but as soon as she saw customers come in, she helped us right away and was quite friendly. Mind you, this store has no AC at all and outside is 80° outside. I would be so unhappy to work in such conditions but she kept it professional and stayed cool.
Julia Malin
The chic that opened this morning- terrible. Kept the doors locked for an hour after she was supposed to be open Knocked on door and couldn’t get my order and she deliberately ignored me and all I wanted to ask was if it was going to take another hour for my pick up order
Justin
On the weekends, this Dunks is chronically understaffed. What should be a simple order takes 10 extra minutes because only one employee has to handle the cash register, pour drinks, assemble breakfast sandwiches, and bag donuts. I can literally see queues forming up of some guy wanting a single coffee having to wait for 3 meal deals to get assembled, or one person getting his order only for 4 more people to get in line and back up the whole place even more.
Gina Daugherty
Terrible service, woman at the counter is bigoted, gave me a very judging look when I gave my name for the order
Atmosphere: 1
Food: 1
Service: 1
Mohamed Mohamed
SAYS IT’S OPEN BUT NOBODY IS THERE IN THE MORNINGS!!! Just open at 7:30am if that’s when people are there on the weekends. It’s so annoying making a mobile order every weekend with nobody there to complete it at 6am.
Atmosphere: 1
Food: 1
Service: 1
Julio Alvarado
Order 4 Croissants and paid for them! I was waiting close to 20 minutes just for them to come and tell me they did not have any croissants, I said it was alright and I would just like a refund instead, they refused to give me a refund and said that only corporate could approve refunds and that they were not going to deal with that and instead I should just come back tomorrow for my 4 croissants. Awful customer service, I do not recommend shopping here. You're better off walking one or two streets to downtown and shopping your breakfast/lunch at the one over there
Atmosphere: 1
Food: 1
Service: 1
Karine Latimier
Deplorable reception. Ok I don't speak English well and that's annoying. I gave the service one star because I can't give zero
Franchise owner needs to care more about their workers and customers
Excellent service and friendly stuff, but the AC has been out for the last month and nothing has gotten fixed, absolutely disgusting behavior. Staff are stuck in a hot, steamy kitchen the whole shift doing their best
Atmosphere: 1
Food: 3
Service: 5
Will Brown
Only one in the shop - ordered egg white - almost no prep and they were unable to get it out. Made all online orders and started cleaning up, when we asked about they gave attitude
Atmosphere: 2
Food: 2
Service: 1
BradandJen McCleary
Quick and easy. Reviewers run on Dunkin!?
Atmosphere: 5
Food: 5
Service: 5
Daniela Gutierrez
I’m here saying “Hello” to the girls and no one answers the greeting, which seems to me to be a complete lack of respect. One is placing an order, the other is just stopped and no one helps me. I would never come back here, it’s the first time this has happened to me in Dunkin, I’m very unhappy.
Atmosphere: 1
Food: 1
Service: 1
Mutt Butts of RI Chantelle Quigley-Dimeo
Very small, but typical of downtown Boston. Staff were great, but coffee was abysmal. Can dine in but no restroom. Much pricier than out of downtown.
The person serving the counter gave us advice to get the medium refresher because it was cheaper which was incredibly nice. However when we ordered our drinks we got the wrong flavor, but the person making the refresher offered to remake them (we didn’t even ask) . They didn’t have to do this but we really appreciated and wished we could tip. Everyone is so so nice :)
really nice people :)
Fast service take care of me vary fast in and out quick and no problem with my special coffee.
Not really sure why there's a bunch of low star reviews. When I came in on a hot day (80s) and the one staff was sweeping to keep the store clean but as soon as she saw customers come in, she helped us right away and was quite friendly. Mind you, this store has no AC at all and outside is 80° outside. I would be so unhappy to work in such conditions but she kept it professional and stayed cool.
The chic that opened this morning- terrible. Kept the doors locked for an hour after she was supposed to be open
Knocked on door and couldn’t get my order and she deliberately ignored me and all I wanted to ask was if it was going to take another hour for my pick up order
On the weekends, this Dunks is chronically understaffed. What should be a simple order takes 10 extra minutes because only one employee has to handle the cash register, pour drinks, assemble breakfast sandwiches, and bag donuts. I can literally see queues forming up of some guy wanting a single coffee having to wait for 3 meal deals to get assembled, or one person getting his order only for 4 more people to get in line and back up the whole place even more.
Terrible service, woman at the counter is bigoted, gave me a very judging look when I gave my name for the order
Atmosphere: 1
Food: 1
Service: 1
SAYS IT’S OPEN BUT NOBODY IS THERE IN THE MORNINGS!!! Just open at 7:30am if that’s when people are there on the weekends. It’s so annoying making a mobile order every weekend with nobody there to complete it at 6am.
Atmosphere: 1
Food: 1
Service: 1
Order 4 Croissants and paid for them! I was waiting close to 20 minutes just for them to come and tell me they did not have any croissants, I said it was alright and I would just like a refund instead, they refused to give me a refund and said that only corporate could approve refunds and that they were not going to deal with that and instead I should just come back tomorrow for my 4 croissants. Awful customer service, I do not recommend shopping here. You're better off walking one or two streets to downtown and shopping your breakfast/lunch at the one over there
Atmosphere: 1
Food: 1
Service: 1
Deplorable reception. Ok I don't speak English well and that's annoying. I gave the service one star because I can't give zero
Atmosphere: 1
Service: 1
Restaurantji Recommends
Franchise owner needs to care more about their workers and customers
Excellent service and friendly stuff, but the AC has been out for the last month and nothing has gotten fixed, absolutely disgusting behavior. Staff are stuck in a hot, steamy kitchen the whole shift doing their best
Atmosphere: 1
Food: 3
Service: 5
Only one in the shop - ordered egg white - almost no prep and they were unable to get it out. Made all online orders and started cleaning up, when we asked about they gave attitude
Atmosphere: 2
Food: 2
Service: 1
Quick and easy. Reviewers run on Dunkin!?
Atmosphere: 5
Food: 5
Service: 5
I’m here saying “Hello” to the girls and no one answers the greeting, which seems to me to be a complete lack of respect. One is placing an order, the other is just stopped and no one helps me. I would never come back here, it’s the first time this has happened to me in Dunkin, I’m very unhappy.
Atmosphere: 1
Food: 1
Service: 1
Very small, but typical of downtown Boston. Staff were great, but coffee was abysmal. Can dine in but no restroom. Much pricier than out of downtown.
Atmosphere: 3
Food: 2
Service: 5
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