Dunkin'

1912 Beacon Street, Boston
(617) 739-7345

Recent Reviews

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Marcus

Food came out incredibly late because the two employees wouldn't stop arguing about nonsense... oh yeah and there was mold on my bagel... but they did refund my order very compliantly

Atmosphere: 1

Food: 1

Service: 1

Eunice Meetze

I found my thermal 🄤

Atmosphere: 3

Food: 5

Service: 5

Malcolm Mayfield

I almost never leave a review while still in line but this morning was just really annoying. There was a young man w pretty eyes that was just rude at the register. Everyone was nice and in a good mood but this person was rude, rushy, and probably shouldn't work in coffee. No one deserves to stay their day with an attitude especially but someone in coffee. I came to this location bc everyone was friendly, usually. We're all wrong sometimes I guess. Appreciate the kind and thoughtful employees everyone seemed to know everyone etc, then the was this person. The Monday morning grouch. Worth noting I was second in line with a small wait, in and out... Def not attitude worthy, at least for me. Crazy with starting your day like that.

Atmosphere: 1

Food: 3

Service: 1

Shiro

My child ordered a frozen coffee with whipped cream, but the milk was spoiled. When they went back to the store to tell the staff, an older female employee responded very rudely, yelling, ā€œYou’ve already started drinking it, so we can’t take it back. It’s not spoiled.ā€
The quality of both the product and the service at this store is terrible.
It’s also a serious issue that Dunkin’ Donuts as a company neglects such poorly rated stores, does no employee training, and has no quality control.
I will never use Dunkin’ Donuts again.
If my child gets sick, I will take legal action

Food: 1

Service: 1

Kuzan

They provide rotten milk and don't let them return it, and they claim that it's not rotten. It's better not to go anyway

Daniel White

Only think I will share regarding my experience at this location is CUSTOMER SERVICE IS DISGUSTING and it starts with the owner/manager to trickle down to the employees who are worse.

Tony S.

If you don’t want to waste your money and have a bad experience, I wouldn’t recommend this place.

Daniel Vieira

BE CAREFUL WITH DIETARY RESTRICTIONS: This location and it's employees do not take any care making their products. I've repeatedly gotten my order made entirely wrong (I go for sugar and milk substitutes, and they often just use real sugar and milk and don't think it's a problem). Even when I order a simple medium hot coffee with cream and sugar, I often have to give it back so they can add sugar/cream... Because they don't read the orders. For the cost, it's laughable. Go to 711 down the street for the same coffee, and you can at least ensure it is what you expect it to be.

Kat A

Be careful if you have dietary restrictions. I can’t have dairy which is why I ordered almond milk. They served regular milk instead. The seasonal flavors are also awful.

lonely panda

just an average dunkin with a tiny bit of language difficulties but there are broken tiles on the floor

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Dunkin' Energy, Hash Browns, Dunkin' Refreshers

Gabriel Adande

The creative liberties they take when making coffee are astounding. You’ll never get the same drink twice…

Atmosphere: 1

Food: 1

Service: 3

Kerilyn Watson Faro

I mean there is nothing I can say bad about the place just like any other Dunkies !

Atmosphere: 4

Food: 5

Service: 5

ė°•ķ˜„ėŖ…

They don’t serve cream on the side. Very confidently. It’s a coffee store. Isn’t it? I’ve been always served extra cream from other dunkins. But they don’t. It seems they just think they are doing extra work for themselves. 2.6 score is reliable.

Atmosphere: 3

Food: 5

Service: 1

Daniel Park

They don’t serve cream on the side. Very confidently. It’s a coffee store. Isn’t it? I’ve been always served extra cream from other dunkins. But they don’t. It seems they just think they are doing extra work for themselves. 2.6 score is reliable.

Micah Gordon

The people working there are very nice. I got my order super fast. They share the place with Beacon Convinience inside.

Atmosphere: 5

Food: 5

Service: 5

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