The people were nice but a tad too slow with the customers waited close to 15 mins for coffee . Very unorganized
Omari Aquafina
Paid for my meal $20+ order I walked out without any of it because they had over 30 customers in the store and about 10-12 of us had been waiting 25 min for our stuff and it still wasn’t ready we tried to talk to the workers they literally were walking by ignoring every customer asking what’s going on even looked at one older man who showed them his pick up order that was placed over an hour before they still hadn’t fulfilled his order so I walked out no refund no food no nothing them girls can not handle running that location at all nothing is getting done properly for in store customers they had the drive thru going fast but no instore orders were able to get fulfilled
Love Lovings
Always busy but never fast. New employees feel entitled to being on the register their phones and think it is okay to allow a customer to wait. They start shutting everything down almost 2 hours before closing which is pretty ridiculous. I come to get snackin bacon at least 4x a week (I know it’s bad) but at least a good 2 times out of the week they are closing down way before closing time which will make me not want to return and more determined to kick my bacon fix!
malikah grier
The slowest and worst in Boston!
Kat Melder
The ce coffee cone out wrong three times.
Not enough ice , filled to top , put in straw and fluid everywhere Also slow
Charles Perreira
Is it an amazing that you don't hear a peep out of the ownership on any of these reviews and concerns.. yes this is the worst dunkin' donuts in the history of dunkin' donuts! There is no question about that the problem is why does it continue year after year after year.. it's all about the dollar bill y'all ,the owners could give two f**** about anything long that money (and it does) still run through..
Molly Obendorf
It’s always very slow at this location. We made the mistake of going through the drive thru - there were 4 cars in front of us and it took us 25 minutes to get our food. Mind you we had put in a mobile order and were just picking it up. We gave them another chance, mobile order, this time we went in. We were waiting for our mobile order for about 25 minutes again. If you aren’t trying to be anywhere at a particular time, this location is fine, but always assume it’s going to be at least a half hour.
kepal patel
I went around 7.20 PM at store and i want to order stuffed mini bagel and at store they told me its closed, store closing time is 8:00pm
S. Wade
Drive through is ALWAYS 10 TO 20 MINUTES. ORDERS ALWAYS WRONG WORKERS ALWAYS CHATTING TO EAT OTHER STANDING AROUND DOING NOTHING AND THEY ARE ALQAYS RUDE IF YOU COMPLAIN. BUT NO REASON FAST FOOD TAKES THIS LONG EVER
Wish I could rate this negative stars. Every time I’ve visited this particular dunks I might have had better luck bobbing for used meat in the Charles River.
This evening being particularly egregious led me to leave these words of dissatisfaction.
I sent my order via the ever-beloved app, and went to pick up my food. As of writing this the Google site stated the hours, and according to them their closing time is 8:00pm; my order went in at 7:17pm.
I arrived at 7:37 to pick up my order to be told that “yeah I got it but it’s too late, everything is packed up”…I then explained I put in my order 20 minutes ago, to which the employee repeated the same rehearsed robotic empty rhetoric, and went on to say that there’s no manager on site…almost as if that was something they’ve been asked repeatedly.
I was then told I can get a refund on the app(which I was directed to yet another robot) or come in tomorrow and get it…truly useful in the moment.
Better off making your own food or going to one of many other locations than attempting to utilize their many “services”.
Atmosphere: 1
Food: 1
Service: 1
Demetrius Little
This location will close their drive thru during random times while they are STILL open. As long as they are within open hours of operation, the drive thru should be accessible.
Service: 1
S.
So they have more employees y'all! Maybe its the hoilday vibe I don't know but they all was upbeat,smiling,laughing happy! Very welcoming environment 😊. I wish yall happy holidays and keep up the good work. I also got fresh coffee. They seem well organized. Thank you for the great experience look forward to more. Oh and they are communicating okay! Yess y'all are awesome.Cuddles to the manager 😃
Atmosphere: 5
Service: 5
Jean Biddy
Losing lots of money Drive thru only open 25% of time !!! Never open in evening and 4/5 mornings cones are there ! why advertise drive-through if you’re not gonna have it opened for those of us who can’t get out of the car because of a disability makes it difficult I give up. I’m not even gonna try there. I’m gonna go Roslyn, there’s never closed from now on.
TheGlitchyFox
This Dunkin' is MID. Ain't good or bad, it's just.... meh. Honestly just take a bus to a different Dunkin' because I promise you, it'll be more worth your time.
Great location
The people were nice but a tad too slow with the customers waited close to 15 mins for coffee . Very unorganized
Paid for my meal $20+ order I walked out without any of it because they had over 30 customers in the store and about 10-12 of us had been waiting 25 min for our stuff and it still wasn’t ready we tried to talk to the workers they literally were walking by ignoring every customer asking what’s going on even looked at one older man who showed them his pick up order that was placed over an hour before they still hadn’t fulfilled his order so I walked out no refund no food no nothing them girls can not handle running that location at all nothing is getting done properly for in store customers they had the drive thru going fast but no instore orders were able to get fulfilled
Always busy but never fast. New employees feel entitled to being on the register their phones and think it is okay to allow a customer to wait. They start shutting everything down almost 2 hours before closing which is pretty ridiculous. I come to get snackin bacon at least 4x a week (I know it’s bad) but at least a good 2 times out of the week they are closing down way before closing time which will make me not want to return and more determined to kick my bacon fix!
The slowest and worst in Boston!
The ce coffee cone out wrong three times.
Not enough ice , filled to top , put in straw and fluid everywhere
Also slow
Is it an amazing that you don't hear a peep out of the ownership on any of these reviews and concerns.. yes this is the worst dunkin' donuts in the history of dunkin' donuts! There is no question about that the problem is why does it continue year after year after year.. it's all about the dollar bill y'all ,the owners could give two f**** about anything long that money (and it does) still run through..
It’s always very slow at this location. We made the mistake of going through the drive thru - there were 4 cars in front of us and it took us 25 minutes to get our food. Mind you we had put in a mobile order and were just picking it up. We gave them another chance, mobile order, this time we went in. We were waiting for our mobile order for about 25 minutes again. If you aren’t trying to be anywhere at a particular time, this location is fine, but always assume it’s going to be at least a half hour.
I went around 7.20 PM at store and i want to order stuffed mini bagel and at store they told me its closed, store closing time is 8:00pm
Drive through is ALWAYS 10 TO 20 MINUTES. ORDERS ALWAYS WRONG WORKERS ALWAYS CHATTING TO EAT OTHER STANDING AROUND DOING NOTHING AND THEY ARE ALQAYS RUDE IF YOU COMPLAIN. BUT NO REASON FAST FOOD TAKES THIS LONG EVER
Restaurantji Recommends
Wish I could rate this negative stars. Every time I’ve visited this particular dunks I might have had better luck bobbing for used meat in the Charles River.
This evening being particularly egregious led me to leave these words of dissatisfaction.
I sent my order via the ever-beloved app, and went to pick up my food.
As of writing this the Google site stated the hours, and according to them their closing time is 8:00pm; my order went in at 7:17pm.
I arrived at 7:37 to pick up my order to be told that “yeah I got it but it’s too late, everything is packed up”…I then explained I put in my order 20 minutes ago, to which the employee repeated the same rehearsed robotic empty rhetoric, and went on to say that there’s no manager on site…almost as if that was something they’ve been asked repeatedly.
I was then told I can get a refund on the app(which I was directed to yet another robot) or come in tomorrow and get it…truly useful in the moment.
Better off making your own food or going to one of many other locations than attempting to utilize their many “services”.
Atmosphere: 1
Food: 1
Service: 1
This location will close their drive thru during random times while they are STILL open. As long as they are within open hours of operation, the drive thru should be accessible.
Service: 1
So they have more employees y'all! Maybe its the hoilday vibe I don't know but they all was upbeat,smiling,laughing happy! Very welcoming environment 😊. I wish yall happy holidays and keep up the good work. I also got fresh coffee. They seem well organized. Thank you for the great experience look forward to more. Oh and they are communicating okay! Yess y'all are awesome.Cuddles to the manager 😃
Atmosphere: 5
Service: 5
Losing lots of money Drive thru only open 25% of time !!! Never open in evening and 4/5 mornings cones are there ! why advertise drive-through if you’re not gonna have it opened for those of us who can’t get out of the car because of a disability makes it difficult I give up. I’m not even gonna try there. I’m gonna go Roslyn, there’s never closed from now on.
This Dunkin' is MID. Ain't good or bad, it's just.... meh. Honestly just take a bus to a different Dunkin' because I promise you, it'll be more worth your time.
Atmosphere: 2
Food: 3
Service: 2
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