This is my second bad review for this location, and I’m leaving it because people deserve to know what they may be walking into.
It’s 2026. Customers have every right to leave reviews, and in my opinion it’s even more important to document the bad experiences so other people don’t have to deal with the same thing. I’m not the type to only complain either. I leave good reviews all the time when businesses do the right thing. If you look at my profile, you’ll see I give credit when it’s earned—especially when someone goes above and beyond. I’ve even recognized employees by name and spoken to managers to make sure they get acknowledged. But it works both ways.
On 01/28/26 around 6:40 AM, there was a dog inside the store that was not under the handler’s control. The dog wasn’t kept close to the owner, the leash was allowed to extend into the customer area, and the dog had to be repeatedly told to sit/stay. It only complied after being forced to sit. Staff did nothing to address it, which is a problem in a food establishment and a problem for customers with allergies or safety concerns.
I’m a disabled veteran and I’m also allergic to dogs. I respect legitimate service animals and understand that trained service animals have access rights—but they are also held to a standard of behavior and control in public spaces. This situation wasn’t that, and the bigger issue is that staff acted like policy and procedure don’t matter.
Bottom line: I don’t enjoy leaving reviews like this, but poor customer service and ignoring obvious issues isn’t going to be tolerated—especially when accountability is literally at everyone’s fingertips now. This store needs stronger management, better training, and staff who actually follow basic standards.
Arrived at 5:00 AM on the dot and was the first customer. I was told the system was down and asked to “wait a minute” while staff counted money and got the register ready.
If a store opens at 5:00 AM, the register and system should already be ready before customers arrive. Customers shouldn’t be penalized for being on time—especially when many of us are heading to work and running on tight schedules.
Because of this delay, I was made late for what I needed to do. Being open means being prepared. Disappointing start to the day.
Atmosphere: 3
Food: 4
Service: 1
Ryan Murphy
Can't really rate the food that amazing 5 star because this is just Dunkin' Donuts food but the people that work there are very nice and quick
Food: 3
Service: 5
Bernard Magoon
The service was terrible and my muffin was stale.
Team DJLive
No the manager with the glasses there need to not come in they’re always discombobulated when he’s there the orders are never right when I go when he’s not there my order is correct and they’re more friendly
Atmosphere: 3
Food: 3
Service: 1
Juan World
Probably hands down the dunkin with the most workers but slowest pace EVER n ive been to plenty of dunkins
Atmosphere: 2
Food: 5
Service: 2
Melinda Rosa
This location is absolutely terrible! They dont care about their jobs they always mess up orders. Always have the drive thrus closed because they are LAZY and RUDE
Atmosphere: 1
Food: 1
Service: 1
Nicole Jerrier
Horrible service
Atmosphere: 1
Service: 1
Michael Sheppard
Location
Max Armstrong
10 minutes in the drive thru lane even when there are no cars in the queue
Atmosphere: 5
Food: 5
Service: 1
Puffpuff Puff
“This place needs a serious rescue—John Taffer style. The following reviews are spot on. Here’s my experience:
I visited around 8:00 AM to just grab two things: an iced green tea and egg bites. After placing my order, I waited patiently—5 minutes… 10 minutes… still nothing, though it's fast food and should be quick.
Finally, at about 8:20 AM—20 minutes later for a green tea (which simply needs a pour) and egg bites—I asked for an update. That’s when things went downhill. I was flat-out met with hostility:
Employee: “What do you want me to do about it? We have no green tea.” Me: “It would have been nice if someone had told me sooner.” Employee: “Well, what do you want me to do? I just got here.” I was appalled. Another employee then interjected, “We do have iced green tea”—and yet, no egg bites had appeared. I immediately asked to speak to a manager.
It became obvious no one was paying attention; they were glued to their phones, communicating zero accountability. I waited 25 minutes total—and was then made to feel like I was at fault for wanting my food.
Finally, I requested a refund—and even then, was met with attitude. No updates. No apologies. No service.
Bottom line: Zero communication. Zero respect for customers. Stay FAR AWAY!
The people were nice but a tad too slow with the customers waited close to 15 mins for coffee . Very unorganized
Omari Aquafina
Paid for my meal $20+ order I walked out without any of it because they had over 30 customers in the store and about 10-12 of us had been waiting 25 min for our stuff and it still wasn’t ready we tried to talk to the workers they literally were walking by ignoring every customer asking what’s going on even looked at one older man who showed them his pick up order that was placed over an hour before they still hadn’t fulfilled his order so I walked out no refund no food no nothing them girls can not handle running that location at all nothing is getting done properly for in store customers they had the drive thru going fast but no instore orders were able to get fulfilled
Love Lovings
Always busy but never fast. New employees feel entitled to being on the register their phones and think it is okay to allow a customer to wait. They start shutting everything down almost 2 hours before closing which is pretty ridiculous. I come to get snackin bacon at least 4x a week (I know it’s bad) but at least a good 2 times out of the week they are closing down way before closing time which will make me not want to return and more determined to kick my bacon fix!
This is my second bad review for this location, and I’m leaving it because people deserve to know what they may be walking into.
It’s 2026. Customers have every right to leave reviews, and in my opinion it’s even more important to document the bad experiences so other people don’t have to deal with the same thing. I’m not the type to only complain either. I leave good reviews all the time when businesses do the right thing. If you look at my profile, you’ll see I give credit when it’s earned—especially when someone goes above and beyond. I’ve even recognized employees by name and spoken to managers to make sure they get acknowledged. But it works both ways.
On 01/28/26 around 6:40 AM, there was a dog inside the store that was not under the handler’s control. The dog wasn’t kept close to the owner, the leash was allowed to extend into the customer area, and the dog had to be repeatedly told to sit/stay. It only complied after being forced to sit. Staff did nothing to address it, which is a problem in a food establishment and a problem for customers with allergies or safety concerns.
I’m a disabled veteran and I’m also allergic to dogs. I respect legitimate service animals and understand that trained service animals have access rights—but they are also held to a standard of behavior and control in public spaces. This situation wasn’t that, and the bigger issue is that staff acted like policy and procedure don’t matter.
Bottom line: I don’t enjoy leaving reviews like this, but poor customer service and ignoring obvious issues isn’t going to be tolerated—especially when accountability is literally at everyone’s fingertips now. This store needs stronger management, better training, and staff who actually follow basic standards.
Arrived at 5:00 AM on the dot and was the first customer. I was told the system was down and asked to “wait a minute” while staff counted money and got the register ready.
If a store opens at 5:00 AM, the register and system should already be ready before customers arrive. Customers shouldn’t be penalized for being on time—especially when many of us are heading to work and running on tight schedules.
Because of this delay, I was made late for what I needed to do. Being open means being prepared. Disappointing start to the day.
Atmosphere: 3
Food: 4
Service: 1
Can't really rate the food that amazing 5 star because this is just Dunkin' Donuts food but the people that work there are very nice and quick
Food: 3
Service: 5
The service was terrible and my muffin was stale.
No the manager with the glasses there need to not come in they’re always discombobulated when he’s there the orders are never right when I go when he’s not there my order is correct and they’re more friendly
Atmosphere: 3
Food: 3
Service: 1
Probably hands down the dunkin with the most workers but slowest pace EVER n ive been to plenty of dunkins
Atmosphere: 2
Food: 5
Service: 2
This location is absolutely terrible!
They dont care about their jobs they always mess up orders. Always have the drive thrus closed because they are LAZY and RUDE
Atmosphere: 1
Food: 1
Service: 1
Horrible service
Atmosphere: 1
Service: 1
Location
10 minutes in the drive thru lane even when there are no cars in the queue
Atmosphere: 5
Food: 5
Service: 1
“This place needs a serious rescue—John Taffer style. The following reviews are spot on. Here’s my experience:
I visited around 8:00 AM to just grab two things: an iced green tea and egg bites. After placing my order, I waited patiently—5 minutes… 10 minutes… still nothing, though it's fast food and should be quick.
Finally, at about 8:20 AM—20 minutes later for a green tea (which simply needs a pour) and egg bites—I asked for an update. That’s when things went downhill. I was flat-out met with hostility:
Employee: “What do you want me to do about it? We have no green tea.”
Me: “It would have been nice if someone had told me sooner.”
Employee: “Well, what do you want me to do? I just got here.”
I was appalled. Another employee then interjected, “We do have iced green tea”—and yet, no egg bites had appeared.
I immediately asked to speak to a manager.
It became obvious no one was paying attention; they were glued to their phones, communicating zero accountability. I waited 25 minutes total—and was then made to feel like I was at fault for wanting my food.
Finally, I requested a refund—and even then, was met with attitude. No updates. No apologies. No service.
Bottom line: Zero communication. Zero respect for customers. Stay FAR AWAY!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Great location
The people were nice but a tad too slow with the customers waited close to 15 mins for coffee . Very unorganized
Paid for my meal $20+ order I walked out without any of it because they had over 30 customers in the store and about 10-12 of us had been waiting 25 min for our stuff and it still wasn’t ready we tried to talk to the workers they literally were walking by ignoring every customer asking what’s going on even looked at one older man who showed them his pick up order that was placed over an hour before they still hadn’t fulfilled his order so I walked out no refund no food no nothing them girls can not handle running that location at all nothing is getting done properly for in store customers they had the drive thru going fast but no instore orders were able to get fulfilled
Always busy but never fast. New employees feel entitled to being on the register their phones and think it is okay to allow a customer to wait. They start shutting everything down almost 2 hours before closing which is pretty ridiculous. I come to get snackin bacon at least 4x a week (I know it’s bad) but at least a good 2 times out of the week they are closing down way before closing time which will make me not want to return and more determined to kick my bacon fix!
The slowest and worst in Boston!
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