Dunkin'

Food is fine, but extremely slow service - expect to wait 20+ minutes for coffee and a sandwich

Atmosphere: 3

Food: 4

Service: 1

super slow super rude..
coming on breaks will most likely make you late even if you order ahead.
it’s a little out of the way but starbucks has way better service.

Atmosphere: 1

Food: 1

Service: 1

manager is so rude. makes sense why he has no staff and has to work in their place every day

Atmosphere: 1

Food: 1

Service: 1

My frozen coffee was horrible. It was lighter than light 1 shot of coffee 3 shots french vanilla and 2 shot cream so no coffee with what was in it.

No charger hole

After 5:30 pm this location doesn't serve cooked food. Friendly service !

I went in with my father, who has a little accent. They were racist directly to his face. The server ignored us for a while then said Lord give me strength while clutching their fists before seeing to us. We had not even said anything at this moment.

When we asked how much a dozen donuts cost he quoted 6.99, but charged us 8.99. We also asked for some hot water for my dad's throat, which is sore from cancerous growths. And they didn't say and charged us for a full coffee. When I asked to return it they said they refunded the amount, but it did not go through on the credit card.

Overall I felt disrespected and unsafe. Would not return. Definitely need to make their workers go through training.

Atmosphere: 1

Food: 1

Service: 1

In a hurry. Stopped for a quick bite but got more than I bargained for. I ordered a cinnamon raisin bagel with cream cheese and a turkey, egg and cheese hold the egg.

It was perfect. Most Dunkins that I've frequented, have tossed everything in my bag no matter how many times I request cream cheese to be spread.

Well this Dunkin morning crew is above and beyond. Mr. Gilbert was tirelessly and flawlessly cleaning everything behind the counter and beyond. The foot traffic here makes it difficult, however he does a bang up job.

My sandwich and bagel, which were expertly prepared by Mr. Andrew, had the correct amount of cream cheese and was spread on my toasted bagel appetizingly and the Turkey and cheese melted perfectly within the English Muffin.

Last but not least, the crew was led by Mr. Marvin an absolute professional with consummate listening, customer service and conflict resolution skills.

This is now my favorite morning spot when I come thru Dudley.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Bagels

I usually pay .53 cents for a large cup of ice water and I came here to order the same thing so I can take my medicine and cool off at the same time because it’s really hot outside and the manager tried to charge me for a large ice coffeee. The service and customer service is terrible I couldn’t believe it !

Service: 1

There's more people standing inside and not ordering nothing . Begging off people inside. Two weeks ago a man came into dunks and took my order. They tried to tell me that I was with him. What stupid .He took of with 3 sandwiches and 6 donuts.

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Hash Browns, Donuts, Muffins, Bagels

I am very disappointment when there hours say 6am-6pm and they aren’t even open. It’s usually well after 7am when the store actually opens.

Atmosphere: 1

Food: 3

Service: 1

They made the incorrect drink for my order and when I asked for the correct drink the young man said NO because I already made that one. They are very rude to the children that come in there. And the staff is very lazy in the morning and the environment is not clean at all.

Atmosphere: 1

Food: 1

Service: 1

They made the incorrect drink for my order and when I asked for the correct drink the young man said NO because I already made that one. They are very rude to the children that come in there. And the staff is very lazy in the morning and the environment is not clean at all.

Atmosphere: 1

Food: 1

Service: 1

One of the better

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Donuts

! I don’t usually make reviews but I had too cause Idk who those new workers are that’s been there this past year but Ive been a regular at this dunkin for YEARSS n There’s two female workers that’s been there one was small with dreads n the other is light skin in there I seen doing about 3-4 drinks at once n just moving through the lines , they memorized regulars drinks n always smiling , very great customer service!the best of all my years I love being greeted with a smile or happy face N there’s a guy who’s usually doing the food n he takes his time but the meal is perfectly cooked n very tasty , but these past few weeks there has been a various amount of new workers that has lack of customer service, don’t care about peoples time, speaking to customers kinda rudely (new guy) and the attitudes after being corrected on mistakes on there orders but I haven’t seen that worker , it’s just a lot now , they need fast workers with customer service experience because they have people trying to spend there money but also catch a bus, go to work or school, appointments etc but can’t cause they have to leave the line! Keep them females in front that new guy don’t know what he’s doing training needed !

Kid-friendliness: I love the interaction with the teenagers they all talk about the workers! Over the summer I seen some kids come in and get their year books signed from the female workers , it was very cute to see !

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Hash Browns, Donuts