Actually, they make the new Sabrina refresher so good. Taste better than other locations
Atmosphere: 5
Food: 5
Service: 5
India H
Terrible
kristiana dame
This location no longer gives out cups of water like every single other dunkin location that I have been to- I ordered coffee and a donut and would have even paid the change for the usual cup of water but instead would only let me get a water bottle and were honestly rude about it
Atmosphere: 1
Food: 3
Service: 1
Joshua Gentle
Dear Dunkin’ Donuts Customer Service,
I’m writing to express my frustration with a recurring issue at your Ruggles station 1131 Tremont st Boston store. Over the past several weeks, I’ve consistently found the store closing 2 to 3 hours before the posted hours of operation. Each time, I’m told that the oven “isn’t working,” but it’s obvious that the equipment is functional—lights are on, machines are running, and staff are in the process of shutting everything down early.
This pattern suggests that the store is choosing to close early for convenience rather than due to legitimate equipment issues. As a loyal customer, I find this practice both misleading and disappointing. It undermines the reliability and trust I’ve come to expect from the Dunkin’ brand.
I ask that you look into this matter and hold the location accountable to ensure they honor their posted hours or communicate transparently if legitimate closures are necessary. I’d appreciate a follow-up on what actions are being taken to address this.
Thank you for your attention to this matter
Atmosphere: 1
Food: 1
Service: 1
Adam Arnold
Management or something changed, terrible wait times and poor order accuracy
Neel Adke
This branch never had anything apart from the basic donuts. It rarely happens that I get exactly what I asked for. Might as well close down the branch.
Harshit
The person who works there makes absolutely zero effort to get it right. Absolutely the worst dunkin I have ever visited.
Brendon Okeefe
Would rather throw away donuts then give them away to me or sell them
TW Senior
No hot chocolate, minimal donuts, customer service was a joke. I'd never stop there again. The workers acted like I need them to be there. The attitudes on them unacceptable, and if I wasn't with my child, I might have been more aggressive towards them because of their attitudes towards me. In the customer service world, you need to act like you want the customer there. You don't need to act like the customers bothering you like you could be doing something better time. Than go do something better with your time. I know I will from now on and it won't be at that dunkin donuts.
I go to dunkin' regularly and sometimes I have to go to Ruggles to get anywhere, so I come here. Every single time I come here either the food is poorly made and/or the people serving are rude. They barely get costumers yet they put absolutely no effort into the food. They always run out of something. They gave me an attitude my bus that comes every half an hour was a minute away from arriving and the cashier was being rude never mind the fact my order was right behind her. And even when she gave me my order she didn't give me my full order, I had to remind her and when I did her expression showed that she knew but wanted me to leave after the drink.
Atmosphere: 2
Food: 1
Service: 1
A
Rude employees working 10/29 @ 4:00pm talking shit about customers in front of them while ordering is insane.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hash Browns
charlise jones
Im not even sure why this dunkin is still open. Theres about 8 of yall back there and no one taking orders but they are all sitting there having conversations about person things. There was 3 people in line including me. I didnt even get the chance to order cus i was standing there for about 10 min and no one offered to take my order. Its actually quite rediculus because i myself used to work at dunkin for 2 years and id never just look at a customer multiple times and continue my conversation like the customer isnt there. The manager seriously needs to do something because its actually unacceptable. And its sad because its always the people of color giving they own people a bad image. Id rather take my business to the whites because at least they will serve me with respect. This dunkin should be closed because the people there suck and dont have any concept of customer service.
Ruben Oganesyan
COLD SANDWICHES… gross..
Atmosphere: 2
Food: 1
Service: 5
Tesfay Assefa
This is the slowest branch in the city. I have been in many of your branches, but this is the most disappointing one. It is unfair to have a line for 30 minutes to get coffee. The people who serve there, omg, their customer handling is weird. I tried to check the reviews for this branch, and all I understood is customer dissatisfaction. And worst of the case, when you ask for a better service, all you got is ‘you can leave’. Seriously? Never gonna come to Dunkin again.
Actually, they make the new Sabrina refresher so good. Taste better than other locations
Atmosphere: 5
Food: 5
Service: 5
Terrible
This location no longer gives out cups of water like every single other dunkin location that I have been to- I ordered coffee and a donut and would have even paid the change for the usual cup of water but instead would only let me get a water bottle and were honestly rude about it
Atmosphere: 1
Food: 3
Service: 1
Dear Dunkin’ Donuts Customer Service,
I’m writing to express my frustration with a recurring issue at your Ruggles station 1131 Tremont st Boston store. Over the past several weeks, I’ve consistently found the store closing 2 to 3 hours before the posted hours of operation. Each time, I’m told that the oven “isn’t working,” but it’s obvious that the equipment is functional—lights are on, machines are running, and staff are in the process of shutting everything down early.
This pattern suggests that the store is choosing to close early for convenience rather than due to legitimate equipment issues. As a loyal customer, I find this practice both misleading and disappointing. It undermines the reliability and trust I’ve come to expect from the Dunkin’ brand.
I ask that you look into this matter and hold the location accountable to ensure they honor their posted hours or communicate transparently if legitimate closures are necessary. I’d appreciate a follow-up on what actions are being taken to address this.
Thank you for your attention to this matter
Atmosphere: 1
Food: 1
Service: 1
Management or something changed, terrible wait times and poor order accuracy
This branch never had anything apart from the basic donuts. It rarely happens that I get exactly what I asked for. Might as well close down the branch.
The person who works there makes absolutely zero effort to get it right. Absolutely the worst dunkin I have ever visited.
Would rather throw away donuts then give them away to me or sell them
No hot chocolate, minimal donuts, customer service was a joke. I'd never stop there again. The workers acted like I need them to be there. The attitudes on them unacceptable, and if I wasn't with my child, I might have been more aggressive towards them because of their attitudes towards me. In the customer service world, you need to act like you want the customer there. You don't need to act like the customers bothering you like you could be doing something better time. Than go do something better with your time. I know I will from now on and it won't be at that dunkin donuts.
Atmosphere: 1
Food: 1
Service: 1
Very nice people who work there 😀
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I go to dunkin' regularly and sometimes I have to go to Ruggles to get anywhere, so I come here. Every single time I come here either the food is poorly made and/or the people serving are rude. They barely get costumers yet they put absolutely no effort into the food. They always run out of something. They gave me an attitude my bus that comes every half an hour was a minute away from arriving and the cashier was being rude never mind the fact my order was right behind her. And even when she gave me my order she didn't give me my full order, I had to remind her and when I did her expression showed that she knew but wanted me to leave after the drink.
Atmosphere: 2
Food: 1
Service: 1
Rude employees working 10/29 @ 4:00pm talking shit about customers in front of them while ordering is insane.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Hash Browns
Im not even sure why this dunkin is still open. Theres about 8 of yall back there and no one taking orders but they are all sitting there having conversations about person things. There was 3 people in line including me. I didnt even get the chance to order cus i was standing there for about 10 min and no one offered to take my order. Its actually quite rediculus because i myself used to work at dunkin for 2 years and id never just look at a customer multiple times and continue my conversation like the customer isnt there. The manager seriously needs to do something because its actually unacceptable. And its sad because its always the people of color giving they own people a bad image. Id rather take my business to the whites because at least they will serve me with respect. This dunkin should be closed because the people there suck and dont have any concept of customer service.
COLD SANDWICHES… gross..
Atmosphere: 2
Food: 1
Service: 5
This is the slowest branch in the city. I have been in many of your branches, but this is the most disappointing one. It is unfair to have a line for 30 minutes to get coffee. The people who serve there, omg, their customer handling is weird. I tried to check the reviews for this branch, and all I understood is customer dissatisfaction. And worst of the case, when you ask for a better service, all you got is ‘you can leave’. Seriously? Never gonna come to Dunkin again.
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