I have been ordering from this location for 2 years with no problem. I live 10 minutes away so I place the order when I leave my apartment.
Usually there is never a problem, but today I showed up and my order was stolen, no big deal. I worked in food service for years and stuff like this happens on occasion.
The problem that I have is that when the manager told me that my order was stolen, she didn't apologize and made it seem like it was MY FAULT.
She remade my order, but told me she wouldn't make it again if it gets stolen again. It's not my fault that a mobile order got stolen 10 minutes after I placed it, it's the store's fault.
Figure something else out if orders are stolen, don't blame your customers. Maybe Dunkin should hire a new manager that can handle conflict.
Atmosphere: 3
Food: 3
Service: 2
Peaches Collins
I would like to preface this by saying I always try and give the benefit of the doubt to any service worker, they are underpaid and under appreciated, and the issue here was really the manger, the rest of the employees were perfectly reasonable and nice. Today I placed a mobile order for a drink and bagel like I do everyday. I live across the street and this Dunkin can get kinda busy so I normally order when I’m headed out the door and then by the time I get downstairs and across the street it’s usually ready or ready in a few mins but it sometimes takes up to 20-30 mins on busy days (which is understandable when they are swamped). I place an order as usual but due to some issues with the elevator in my building I showed up 15 mins after placing my order. Definitely late so my bad but sometimes it does take that long. I walked in and my food wasn’t there. I am generally an anxious person so I wasn’t gonna cause a fuss right away so I waited for about 10 more mins and at which no one had asked me what I needed. So I assumed someone took it, no big deal it happens. So I tell someone at the front. The manager asks me how long it was and I told her. She immediately started laying into me about how long it had been and asked me if it was “reasonable” to expect my food to still be there after that long. I tried to explain that I came in only 15 mins after it was placed and that I don’t generally try to do that but there was an issue with the elevator. I wasn’t trying to make it about me I was just trying to explain I don’t make it a habit and I was happy to wait for them to make a new one. She then continued to berate me in front of everyone in the store for several mins about how it’s not reasonable to expect my food to be there and that they don’t have security. At this point I just said I would just like my food remade as I did pay for it. She then said they would remake it but only as a courtesy and that in the future she wouldn’t. I said I am a paying customer so either I am getting my food or I am getting a refund. I don’t liked o use that card but I was out 10 bucks if she didn’t fix the situation. She also at this point basically told me I was lying about being in the story for 10 mins when I brought up that it isn’t fair to keep saying 25 mins when I was in the store 15 mins after placing my order. She loudly asked all her staff if I had been there to which no one responded (bc they were busy actually working instead of fighting with a customer) and when no one responded and she shrugged and said “I guess you weren’t here”. She then told them to remake my stuff but only after they had served everyone in line and loudly complaining about me to the workers. Ex. Instead of just telling the person in the food line to remake a bagel she said “the girl over here that waited 25 mins to get her food needs a new one but wait till the customers who are actually here get there food first because we already made her order. At this point I told her to please not speak about my like that in front of everyone and asked her to please just be professional. Ironically it took about 20 mins after me asking to get my food. The guys who actually made my bagel was nice, hope is day goes okay despite his awful boss. I understand stuff happens and I totally would have respected if she gave me just a little heads up to place my ordered closer to my arrival time in the future but see decided to go on and lecture me for several minute instead. She also didn’t have any name tag or anything so I don’t know what particular manager it was. Also the iced coffee here is bitter, no amount of sugar can save it.
Atmosphere: 1
Food: 3
Service: 1
Craig Duffy
Leaving the store was the best part of my experience, only one guy working and he was really rude not to mention untrained unable to accept my rewards on the app because “he didn’t know how” and failing to mention it to me until after, I also find it rude and unprofessional to be on a phone call at the cash register and whilst working, which this employee was.
Atmosphere: 1
Food: 3
Service: 1
Paul Capotosto
Easy and quick to get service
Vegetarian options: Wide variety
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Toasted Almond Cold Brew, Donuts, English Muffin, Turkey Sausage Egg and Cheese, Doughnut, Chocolate Croissant, Bottled Water, Hash Browns and Sausage Egg Wrap, Bagels, Muffins, Munchkins Donut Hole Treats, Half Dozen Donuts, Dozen Donuts, Iced Latte, Ham and Swiss Croissant Stuffer, Bagel with Cream Cheese, Chorizo & Egg Dunkin' Wrap, Classic Donuts
michael pavao
Ordered a sandwich through the app. I was delayed 20 min, when I got there they said they didnt have an order. I showed them the transaction on my phone, and they just repeated they didn't have an order. I will starve to death before I ever go to this location again.
Yotam Ishay
Rude staff
Gret Price
I am writing this review because if the absolute abysmal experience I just had. Normally, I go to the Commowealth Ave location because of poor experiences at this one. Sadly, that Dunkin is being renovated. Today, I placed an order and when I went to pick it up, it was not there. No issue. It happens. What should NOT happen is being shamed by the manager for taking so long to pick up my order, and getting told what to do “next time”. I’d have peacefully waited. Instead, I got a hostile manager lecturing me and then arguing with me when I explained I did it this way because this Dunkin regularly takes 20-30 minutes to make orders, which is why I don’t go unless I have to. She argued that wasn’t true, but it happened enough I stopped going there. I will never be going to this location again, and will wait until my preferred Dunkin is open. Would give a zero if I could for the rude, hostile, nasty, and argumentative staff if I could. She opened IMMEDIATELY with hostility for no reason.
There are a couple of guys making this place work, always keeping it moving. Open later than some D&D, and close to Haynes. Good for a quick stop.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Hash Browns and Sausage Egg Wrap
J Gemini
Employee there seems to have an issue with me coming into my neighborhood store see me coming she goes to where someone is doing the food or to the back whispers to another co/ worker about me Everytime I go there ; Now it's to the point where if she is not moved somewhere closer to where she lives I don't bother nobody but since she has a problem she can see my sisters she about 5"6' use to keep her head covered now she has dreads without the scarf red stuff on one of her hands wear a black face mask sometime at least she did now working the night shift use to be there during the morning ,I say it again if she continues nip picking and whispering about me my girls will give her what she looking for Facts since she want to instigate something she has an attitude made a new night employee quite because of her harassment caverdian descent she best be removed her unprofessional conduct is in acceptable or I will notify licences board with all complaints about her
Atmosphere: 1
J Spen
Employee there seems to have an issue with me coming into my neighborhood store see me coming she goes to where someone is doing the food or to the back whispers to another co/ worker about me Everytime I go there ; Now it's to the point where if she is not moved somewhere closer to where she lives I don't bother nobody but since she has a problem she can see my sisters she about 5"6' use to keep her head covered now she has dreads without the scarf red stuff on one of her hands wear a black face mask sometime at least she did now working the night shift use to be there during the morning ,I say it again if she continues nip picking and whispering about me my girls will give her what she looking for Facts since she want to instigate something she has an attitude made a new night employee quite because of her harassment caverdian descent she best be removed her unprofessional conduct is in acceptable or I will notify licences board with all complaints about her
Atmosphere: 1
Edsel A. G
Bro didnt know what soy milk was but he’s a barista?
George Monaco
They have an attitude. I ordered a bagel with cream cheese. They said that they couldn't put the cream cheese on the bagel. When I asked why they ignored me and just shook their head.
Fast service early in the morning
Food: 5
Service: 5
Staff was very rude
Atmosphere: 1
Food: 1
Service: 1
America runs on Dunkin'
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Doughnut
I have been ordering from this location for 2 years with no problem. I live 10 minutes away so I place the order when I leave my apartment.
Usually there is never a problem, but today I showed up and my order was stolen, no big deal. I worked in food service for years and stuff like this happens on occasion.
The problem that I have is that when the manager told me that my order was stolen, she didn't apologize and made it seem like it was MY FAULT.
She remade my order, but told me she wouldn't make it again if it gets stolen again. It's not my fault that a mobile order got stolen 10 minutes after I placed it, it's the store's fault.
Figure something else out if orders are stolen, don't blame your customers. Maybe Dunkin should hire a new manager that can handle conflict.
Atmosphere: 3
Food: 3
Service: 2
I would like to preface this by saying I always try and give the benefit of the doubt to any service worker, they are underpaid and under appreciated, and the issue here was really the manger, the rest of the employees were perfectly reasonable and nice. Today I placed a mobile order for a drink and bagel like I do everyday. I live across the street and this Dunkin can get kinda busy so I normally order when I’m headed out the door and then by the time I get downstairs and across the street it’s usually ready or ready in a few mins but it sometimes takes up to 20-30 mins on busy days (which is understandable when they are swamped). I place an order as usual but due to some issues with the elevator in my building I showed up 15 mins after placing my order. Definitely late so my bad but sometimes it does take that long. I walked in and my food wasn’t there. I am generally an anxious person so I wasn’t gonna cause a fuss right away so I waited for about 10 more mins and at which no one had asked me what I needed. So I assumed someone took it, no big deal it happens. So I tell someone at the front. The manager asks me how long it was and I told her. She immediately started laying into me about how long it had been and asked me if it was “reasonable” to expect my food to still be there after that long. I tried to explain that I came in only 15 mins after it was placed and that I don’t generally try to do that but there was an issue with the elevator. I wasn’t trying to make it about me I was just trying to explain I don’t make it a habit and I was happy to wait for them to make a new one. She then continued to berate me in front of everyone in the store for several mins about how it’s not reasonable to expect my food to be there and that they don’t have security. At this point I just said I would just like my food remade as I did pay for it. She then said they would remake it but only as a courtesy and that in the future she wouldn’t. I said I am a paying customer so either I am getting my food or I am getting a refund. I don’t liked o use that card but I was out 10 bucks if she didn’t fix the situation. She also at this point basically told me I was lying about being in the story for 10 mins when I brought up that it isn’t fair to keep saying 25 mins when I was in the store 15 mins after placing my order. She loudly asked all her staff if I had been there to which no one responded (bc they were busy actually working instead of fighting with a customer) and when no one responded and she shrugged and said “I guess you weren’t here”. She then told them to remake my stuff but only after they had served everyone in line and loudly complaining about me to the workers. Ex. Instead of just telling the person in the food line to remake a bagel she said “the girl over here that waited 25 mins to get her food needs a new one but wait till the customers who are actually here get there food first because we already made her order. At this point I told her to please not speak about my like that in front of everyone and asked her to please just be professional. Ironically it took about 20 mins after me asking to get my food. The guys who actually made my bagel was nice, hope is day goes okay despite his awful boss. I understand stuff happens and I totally would have respected if she gave me just a little heads up to place my ordered closer to my arrival time in the future but see decided to go on and lecture me for several minute instead. She also didn’t have any name tag or anything so I don’t know what particular manager it was. Also the iced coffee here is bitter, no amount of sugar can save it.
Atmosphere: 1
Food: 3
Service: 1
Leaving the store was the best part of my experience, only one guy working and he was really rude not to mention untrained unable to accept my rewards on the app because “he didn’t know how” and failing to mention it to me until after, I also find it rude and unprofessional to be on a phone call at the cash register and whilst working, which this employee was.
Atmosphere: 1
Food: 3
Service: 1
Easy and quick to get service
Vegetarian options: Wide variety
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter, Toasted Almond Cold Brew, Donuts, English Muffin, Turkey Sausage Egg and Cheese, Doughnut, Chocolate Croissant, Bottled Water, Hash Browns and Sausage Egg Wrap, Bagels, Muffins, Munchkins Donut Hole Treats, Half Dozen Donuts, Dozen Donuts, Iced Latte, Ham and Swiss Croissant Stuffer, Bagel with Cream Cheese, Chorizo & Egg Dunkin' Wrap, Classic Donuts
Ordered a sandwich through the app. I was delayed 20 min, when I got there they said they didnt have an order. I showed them the transaction on my phone, and they just repeated they didn't have an order. I will starve to death before I ever go to this location again.
Rude staff
I am writing this review because if the absolute abysmal experience I just had. Normally, I go to the Commowealth Ave location because of poor experiences at this one. Sadly, that Dunkin is being renovated. Today, I placed an order and when I went to pick it up, it was not there. No issue. It happens. What should NOT happen is being shamed by the manager for taking so long to pick up my order, and getting told what to do “next time”. I’d have peacefully waited. Instead, I got a hostile manager lecturing me and then arguing with me when I explained I did it this way because this Dunkin regularly takes 20-30 minutes to make orders, which is why I don’t go unless I have to. She argued that wasn’t true, but it happened enough I stopped going there. I will never be going to this location again, and will wait until my preferred Dunkin is open. Would give a zero if I could for the rude, hostile, nasty, and argumentative staff if I could. She opened IMMEDIATELY with hostility for no reason.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There are a couple of guys making this place work, always keeping it moving. Open later than some D&D, and close to Haynes. Good for a quick stop.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Hash Browns and Sausage Egg Wrap
Employee there seems to have an issue with me coming into my neighborhood store see me coming she goes to where someone is doing the food or to the back whispers to another co/ worker about me Everytime I go there ; Now it's to the point where if she is not moved somewhere closer to where she lives I don't bother nobody but since she has a problem she can see my sisters she about 5"6' use to keep her head covered now she has dreads without the scarf red stuff on one of her hands wear a black face mask sometime at least she did now working the night shift use to be there during the morning ,I say it again if she continues nip picking and whispering about me my girls will give her what she looking for Facts since she want to instigate something she has an attitude made a new night employee quite because of her harassment caverdian descent she best be removed her unprofessional conduct is in acceptable or I will notify licences board with all complaints about her
Atmosphere: 1
Employee there seems to have an issue with me coming into my neighborhood store see me coming she goes to where someone is doing the food or to the back whispers to another co/ worker about me Everytime I go there ; Now it's to the point where if she is not moved somewhere closer to where she lives I don't bother nobody but since she has a problem she can see my sisters she about 5"6' use to keep her head covered now she has dreads without the scarf red stuff on one of her hands wear a black face mask sometime at least she did now working the night shift use to be there during the morning ,I say it again if she continues nip picking and whispering about me my girls will give her what she looking for Facts since she want to instigate something she has an attitude made a new night employee quite because of her harassment caverdian descent she best be removed her unprofessional conduct is in acceptable or I will notify licences board with all complaints about her
Atmosphere: 1
Bro didnt know what soy milk was but he’s a barista?
They have an attitude. I ordered a bagel with cream cheese. They said that they couldn't put the cream cheese on the bagel. When I asked why they ignored me and just shook their head.
Atmosphere: 2
Food: 3
Service: 1
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