I think we'll be returning to try the other cakes and other flavors of coffee on offer! Thank you very much!
Derek McDermott
Great coffee
Frederick Frank
Yesterday was National Coffee Day and I stopped by this location for a breakfast sandwich and free coffee as advertised. I ordered a sandwich, donut and the free medium coffee. The manager took my order and charged me full price for the coffee. When I reminded her of the promotion which was stated on the illuminated wall sign behind her, she glared at me and said that the deal was, "Buy one coffee at full price and get a second one free". I corrected her and showed her the promotion on my phone as well, "Free medium coffee with ANY purchase (including food)". She snapped at me then kept repeating, "Buy one coffee, get one free" in a robotic voice. "Do you want a free coffee or not?" I told her I was purchasing other items and I expected the free coffee as it was advertised EVERYWHERE. At that point she just glared at me and remained silent. I told her to cancel the order and that I would go to the Boylston street location instead. I had no problem getting my free coffee at Boylston. Later I called Dunkin customer service and the representative was shocked at the manager's behavior and confirmed that she was wrong. She offered me another free coffee with her apology. I will never visit this location again.
Eason H
The customer service is constantly efficient, fantastic ambience, welcoming staff. I will return again when I am nearby.
Marianela Negri
Best coffee
Jordan Qualey
Clean store with speedy staff! Everyone was friendly and they got every detail on my order right which doesn't happen at every Dunks!
Eduardo Prado
Dunkin' to celebrate!!!
Michael Benion
Delicious... Service is good
Ronald Stevens
Love the donuts, not a coffee drinker
Latoya P. Hill
I used to go to the Dunkins on Boylston Street, the staff there could never get my order right and if I had to say anything about it they would give so much attitude. I gave up on Dunkins until I found out there was another on Newbury St. The staff there are completely different, they're nice, quick, have good memory for their customers orders and its clean! I hope the company respects this staff because they're great!
Walked past with 5 other friends and needed a drink! First off we waited 4 minutes until she decided to serve us, secondly she got my order wrong and then made a customers order who served after me! Never again
I think we'll be returning to try the other cakes and other flavors of coffee on offer! Thank you very much!
Great coffee
Yesterday was National Coffee Day and I stopped by this location for a breakfast sandwich and free coffee as advertised. I ordered a sandwich, donut and the free medium coffee. The manager took my order and charged me full price for the coffee. When I reminded her of the promotion which was stated on the illuminated wall sign behind her, she glared at me and said that the deal was, "Buy one coffee at full price and get a second one free". I corrected her and showed her the promotion on my phone as well, "Free medium coffee with ANY purchase (including food)". She snapped at me then kept repeating, "Buy one coffee, get one free" in a robotic voice. "Do you want a free coffee or not?" I told her I was purchasing other items and I expected the free coffee as it was advertised EVERYWHERE. At that point she just glared at me and remained silent. I told her to cancel the order and that I would go to the Boylston street location instead. I had no problem getting my free coffee at Boylston. Later I called Dunkin customer service and the representative was shocked at the manager's behavior and confirmed that she was wrong. She offered me another free coffee with her apology. I will never visit this location again.
The customer service is constantly efficient, fantastic ambience, welcoming staff. I will return again when I am nearby.
Best coffee
Clean store with speedy staff! Everyone was friendly and they got every detail on my order right which doesn't happen at every Dunks!
Dunkin' to celebrate!!!
Delicious... Service is good
Love the donuts, not a coffee drinker
I used to go to the Dunkins on Boylston Street, the staff there could never get my order right and if I had to say anything about it they would give so much attitude. I gave up on Dunkins until I found out there was another on Newbury St. The staff there are completely different, they're nice, quick, have good memory for their customers orders and its clean! I hope the company respects this staff because they're great!
Restaurantji Recommends
Not bad
Boston loves Dunkin
It's Double delicious!!
Walked past with 5 other friends and needed a drink! First off we waited 4 minutes until she decided to serve us, secondly she got my order wrong and then made a customers order who served after me! Never again
Fave for coffee
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