Dunkin'

13-15 Maverick Square, East Boston
(617) 569-2576

Recent Reviews

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Khadija Akif

There was hair in my glazed donut the cashier was rude and was dum gave me a glazed vanilla donut instead of chocolate got my whole order wrong and gave me the wrong change whole place was filthy and stinky god don’t waste ur time here

Ghizlane Elabbar

I had a very disappointing experience at this Dunkin’ location due to the behavior of one of the workers. The brown-skinned male employee, possibly of Indian background, was incredibly rude and disrespectful. It seemed like he treated everyone poorly, regardless of whether they were homeless or not. While I understand this area may deal with challenging situations, that’s no excuse for treating paying customers or anyone else with such a lack of respect. Everyone deserves to be treated with basic courtesy, no matter their background or appearance. This individual clearly needs serious customer service training and, frankly, should not be working in a customer-facing role until he can demonstrate more professionalism

Laura Persso

READ YOUR TICKETS. i order a coffee and donut ahead every morning, and every morning need to ask them to grab the donut. It ruins the whole point of ordering ahead. Figure it out maverick dunks!!!

John

Coffee tastes off and too acidic. Would be great if they could improve.

Jackie

Believe all of these 1 star reviews. The customer service at this location is atrocious.

Lilian Delgado Ontiveros

If there was a lower rating or 0 stars I would give it to them, I ordered a half dozen donuts, 4 babarian cream and 2 filled with raspberries and they sent me whatever they wanted, I am allergic to chocolate and they didn't even ask what I wanted because they didn't have what I ordered, obviously oi didn't enjoy my donuts 😤

Orfa Alvarenga

Went to this location and the customer service was terrible!! The person making the sandwiches was very rude and disrespectful when I asked her about my order and the other guy taking orders told her “yes that’s how you threat the customers” My order was all wrong and they would get mad at us for their mistakes. When I asked the guys about which donuts they have because I had trouble seeing them because of my medical condition he started laughing and just said “what you see here it’s what we have”. 0/0 Starts!!

singh saab

They are very fast but no place to sit

Lucas Hutton

I honestly don’t know what’s wrong with this store. They sell bagels with cream cheese but if you ask for them to put the cream cheese on the bagel they act like the bagels got aids. Here I am spreading a cold bagel with a plastic bending POS knife in my car.

Aminat sodeinde

You’d think an avocado toast wouldn’t be so complicated to make but dang it was so burnt I can’t even bite the bread.

Dunia Vasquez

I bought a hot chocolate and when I got home, it was just hot water that was a little brown and had no chocolate flavor. I'm very upset that this happened because it's a simple drink but it's the worst drink I've ever had. I paid $3.52 for it. It's not fair.

Food: 1

Service: 1

Heiley Sanchez

Employee thought I couldn’t understand but said they can wait I’m counting the tips, like do that when ur closed, the reason u get tips is for good service

Atmosphere: 2

Food: 1

Service: 1

jhon arboleda

VERY BAD SERVICE ?????? IF YOU ORDER A CUSTOM DRINK they make it to you reluctantly! as if they were giving you what you just bought,
YOU WILL SEE, YOU CAN TRY AND YOU WILL REALIZE HOW THEY ATTEND YOU
I DO NOT RECOMMEND THAT DUNKIN AT ALL
They don't even have where you can sit while you wait until the workers feel like making you the drink ??????????

Atmosphere: 1

Food: 2

Service: 1

Josh Gures

Love dunkins but the employees here are so rude and disrespectful. There’s one guy here who talks about what you order through the app in another language so you don’t understand him. He wears glasses and always has something to say whenever my girlfriend orders a drink. He needs to learn to just shut up and do his job.

Atmosphere: 2

Food: 4

Service: 1

Esteban Alonzo

The donuts have a zebra cake texture instead of a donut taste. I have been to many Dunkin’s this is by far the worst. Their customer service is nonexistent. They talk and answer with attitude. Never coming here again.

Atmosphere: 2

Food: 1

Service: 1

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