Not worth it... $3.00 for a small cookie that is nothing special... Brownie tasted weird. Staff were somewhat friendly but didn't seem to care about anything. We sampled each of the cookies hoping to find redemption but ended up tossing them... Super unimpressed...
Valerie M
Do not order from here. If you have your order delivered to the wrong address, the store does not refund your money or send out the order. Not sure how the driver got 2738 out of 606 but he did.
tsot Htims
The cookies are great the price is crazy and poor service seems to be endemic to this establishment.
Alexandra H
Cookie was great, came close to closing time so the staff seemed exhausted but still managed a smile when I thanked them! I got the snickerdoodle and it was DELISH!!!
Cheryl Huang
Extremely Rude Costumer Service!!
We saw an online promotion for Insomnia Cookies, so we visited the store on 3/6/2025 at 4 PM to ask about it. My friend politely inquired if the offer was available, and the cashier (with long false lashes) vaguely said it was an āonline thingā without clear instructions. When my friend asked if we needed to order online to redeem it, she finally clarified that it was a rewards program.
While my friend was still looking at the menu, she suddenly said, āItās a rewards thing. You canāt just come in and expect free stuff because you asked. Thatās not how it works.ā
I tried to explain that we were just confused and curious about the promotion, but she cut me off, saying rudely, āIām just telling you, if you donāt like how Iām talking, just leave.ā
She seemed really annoyed the whole time. If she dislikes her job that much, maybe she shouldnāt be working there
Rose Cerritos
I come here with my friends and the past 2 times Iāve come here the girls were super nice and service was great. The girls had amazing personalities and made me laugh. However today I went, and the girl with glasses didnāt catch her name , was just taking forever and was holding up her own line. She kept walking to the back, talking to her co workers and then to the front and when my friend ordered she was texting on her phone, she took forever we had 30 mins before our train and it legit took 30 mins for one cookie. Keep in mind people literally left because the wait. And she couldāve said āgive me one secā but she was just yapping with her friends. But the cookie was good
Daniel Gallego
DO NOT GO TO THIS STORE!!
Today 07-02-2025 at 9:05 pm ... I entered this store to pick up my order and it really was the most frustrating and unpleasant experience I have ever had, for 45 minutes I was waiting for my order to be delivered and it was never possible, the cashier was too slow and had no attitude to work, in the kitchen two guys, one sitting in a chair doing nothing, another working at half speed, and another walking around the store not knowing what to do. In total there were 4 guys and the store was full of customers and the service was too slow, what a shame that this company has employees who provide such bad service, only see negative comments about the same thing. Good cookies, VERY BAD CUSTOMER SERVICE! š¤®š¤¢
Emerson Review
Your website isn't working so pickup orders aren't able to be placed at this location. Maybe get your IT people on that.
Kaitlyn Lane
I asked to use the bathroom and she rudely declined, i was on the verge of peeing my pants. Than she kicked us out
My ABSOLUTE favorite cookies ever! They give it to you so soft and warm and just melts in your mouth š
Bret H
Insomnia cookies? More like I have no idea how to do my job cookies. We are spending the evening in Boston and decided to DoorDash some cookies and it has been anything but easy. For the past 2 hours I have been told to reach out to insomnia cookies team to check in on my submitted order only to be told by them that my order was out on another delivery first. Meanwhile I have received no update on just exactly where my cookies are or who my delivery driver is. Talking to the insomnia cookies team over the phone is like talking to a wall. Except an actual wall provides more clear service than the team member. Seriously this location is an embarrassment and they have wasted my time all night. You guys literally have one job and my god you are terrible at it. Crumble cookies owns you guys and itās not even close. I mean seriously you guys make cookies for a living and deliver them yet you would think itās rocket science for how complex youāve made the customer service experience. If I could give negative stars I would. Terrible customer service. Ps once the cookies finally arrived which is actually a miracleā¦ they were overcooked lol. Jesus
Atmosphere: 2
Food: 1
Service: 1
M. Robinson
First time dealing with insomnia. Spent $20 on just 3 cookies to be delivered as a gift. Simple. Called support 4 times in 3 hours. I was ultimately told that the manager, Jordan, explicitly insisted that the delivery boy, Gavin, NOT complete the delivery because "our delivery people don't go inside of apartment buildings". Makes me wonder why they bother offering delivery in downtown Boston surrounded by high rise apartments buildings.
Service: 1
Luis A
Itās been a while but the last time we went the service was so nice that we still talk about that night when we went. Hopefully we will be there soon again to get our cookie fix!
Really good warm cookies!! Open late also. š
Not worth it... $3.00 for a small cookie that is nothing special... Brownie tasted weird. Staff were somewhat friendly but didn't seem to care about anything. We sampled each of the cookies hoping to find redemption but ended up tossing them... Super unimpressed...
Do not order from here. If you have your order delivered to the wrong address, the store does not refund your money or send out the order. Not sure how the driver got 2738 out of 606 but he did.
The cookies are great the price is crazy and poor service seems to be endemic to this establishment.
Cookie was great, came close to closing time so the staff seemed exhausted but still managed a smile when I thanked them!
I got the snickerdoodle and it was DELISH!!!
Extremely Rude Costumer Service!!
We saw an online promotion for Insomnia Cookies, so we visited the store on 3/6/2025 at 4 PM to ask about it. My friend politely inquired if the offer was available, and the cashier (with long false lashes) vaguely said it was an āonline thingā without clear instructions. When my friend asked if we needed to order online to redeem it, she finally clarified that it was a rewards program.
While my friend was still looking at the menu, she suddenly said, āItās a rewards thing. You canāt just come in and expect free stuff because you asked. Thatās not how it works.ā
I tried to explain that we were just confused and curious about the promotion, but she cut me off, saying rudely, āIām just telling you, if you donāt like how Iām talking, just leave.ā
She seemed really annoyed the whole time. If she dislikes her job that much, maybe she shouldnāt be working there
I come here with my friends and the past 2 times Iāve come here the girls were super nice and service was great. The girls had amazing personalities and made me laugh. However today I went, and the girl with glasses didnāt catch her name , was just taking forever and was holding up her own line. She kept walking to the back, talking to her co workers and then to the front and when my friend ordered she was texting on her phone, she took forever we had 30 mins before our train and it legit took 30 mins for one cookie. Keep in mind people literally left because the wait. And she couldāve said āgive me one secā but she was just yapping with her friends. But the cookie was good
DO NOT GO TO THIS STORE!!
Today 07-02-2025 at 9:05 pm ... I entered this store to pick up my order and it really was the most frustrating and unpleasant experience I have ever had, for 45 minutes I was waiting for my order to be delivered and it was never possible, the cashier was too slow and had no attitude to work, in the kitchen two guys, one sitting in a chair doing nothing, another working at half speed, and another walking around the store not knowing what to do. In total there were 4 guys and the store was full of customers and the service was too slow, what a shame that this company has employees who provide such bad service, only see negative comments about the same thing. Good cookies, VERY BAD CUSTOMER SERVICE! š¤®š¤¢
Your website isn't working so pickup orders aren't able to be placed at this location. Maybe get your IT people on that.
I asked to use the bathroom and she rudely declined, i was on the verge of peeing my pants. Than she kicked us out
Restaurantji Recommends
My ABSOLUTE favorite cookies ever! They give it to you so soft and warm and just melts in your mouth š
Insomnia cookies? More like I have no idea how to do my job cookies. We are spending the evening in Boston and decided to DoorDash some cookies and it has been anything but easy. For the past 2 hours I have been told to reach out to insomnia cookies team to check in on my submitted order only to be told by them that my order was out on another delivery first. Meanwhile I have received no update on just exactly where my cookies are or who my delivery driver is. Talking to the insomnia cookies team over the phone is like talking to a wall. Except an actual wall provides more clear service than the team member. Seriously this location is an embarrassment and they have wasted my time all night. You guys literally have one job and my god you are terrible at it. Crumble cookies owns you guys and itās not even close. I mean seriously you guys make cookies for a living and deliver them yet you would think itās rocket science for how complex youāve made the customer service experience. If I could give negative stars I would. Terrible customer service. Ps once the cookies finally arrived which is actually a miracleā¦ they were overcooked lol. Jesus
Atmosphere: 2
Food: 1
Service: 1
First time dealing with insomnia. Spent $20 on just 3 cookies to be delivered as a gift. Simple. Called support 4 times in 3 hours. I was ultimately told that the manager, Jordan, explicitly insisted that the delivery boy, Gavin, NOT complete the delivery because "our delivery people don't go inside of apartment buildings". Makes me wonder why they bother offering delivery in downtown Boston surrounded by high rise apartments buildings.
Service: 1
Itās been a while but the last time we went the service was so nice that we still talk about that night when we went. Hopefully we will be there soon again to get our cookie fix!
12:07 on a monday. closed very disappointed.
Service: 1
Loading...