Has the best hot chocolate!Vegetarian options: Hot chocolate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chocolate with Almond Milk
K J
I literally cannot tell you how bad the service was. First. I asked the manager if I could change the ribbon color to a different one. He said “I don’t understand what you’re saying”. English is not my first language but I think I asked a very clear question. I already felt weird. Then I bought a box and stepped out for literally a few seconds. I realized that I picked a wrong box and asked the staff next to him if I could exchange. She was going to help me but he told her that he will “address the issue” He said since I left the shop he couldn’t change it. I argued that I literally left for a few seconds and the box was literally sealed. He went, “I wouldn’t know, would I? I was helping another customer.” I completely understand that shops can’t exchange food but I literally stepped out for a few seconds? And he really did not have to give me that attitude and insinuate that I did something to this perfectly sealed box of chocolate within a few seconds. I also noticed that most of the bad reviews here are about him. He needs a 360 review
Service: 1
Amit Gilboa
Great drinks.
Atmosphere: 5
Food: 5
Service: 5
Aida R.
I had bought a milk sipping chocolate & a cookie from the shop & it was great! The sipping chocolate wasn't scalding hot & the cookie was perfectly warmed. The staff there were so kind & quick with their service & the shop is a small cute, quaint spot in the city. Definitely adding this to list of favorite chocolate shops!
Ingrid Martins De Oliveira
I love the white chocolate from L.A. Burdick chocolate, it’s the best one. I ordered a vegan Apple tarter as well what it was delicious. But the cashier was very salty to answer my questions when I tried to order a croissant (“we’re not selling it”) or if she could warm up my Apple tarte (“No!”). I hope it’s just in a bad day and don’t do that with all her customers.
Atmosphere: 5
Food: 5
Service: 1
Satya Gandham
The dark hot chocolate here is awesome, tastes like you’re drinking melted chocolate. They also have a great selection of chocolates to choose from.
Melvin Alvarez
Hot chocolate is great!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Chocolate with Almond Milk, Chocolate Chip Cookie
Alex “Heff” Heffelfinger
Best chocolate walnut cookie, gooey yet still holds together. Got the Irish collection with 2 Sheep and the everyday assortment with 2 Mice for coworkers. ?
The greatest hot chocolate I've ever had. Makes you feel like you are in a movie. Magical Place.
Atmosphere: 5
Food: 5
Service: 5
Carolyn K.
I'm burdickting that I'm gonna throw up from an upset tummy. Ate too much cofffee and chocolate mice
Aya Allou
Horribly rude manager. I absolutely love L.A Burdick, and worked at the Cambridge location back in high school. I visited the Boston location today, and asked for extra whipped cream, and said I was willing and happy to pay extra for it. The first barista said that it comes with the item I purchased, so great! I then noticed the less than a tablespoon amount (no exaggeration it was about a teaspoon), and asked for once again, extra and I repeated that I was happy to pay for it, even if they had given me a ridiculous amount. They try to add barely another tea spoon amount, and he forced me to pay for it, in a horrible tone. As someone who had no issue purchasing the extra amount (and did) with a smile on my face, I expect respect and decent customer service to follow. Now especially after working for this company, I know exactly how I was trained and how this encounter was bizzare. It goes beyond something so small like whipped cream, but it’s the simple human decency of seeing why a customer asked the same question multiple times, and still not fulfilling a request so easy. He is a bitter man, and I hope he either changes his behavior, or someone who is more suited for this position is considered.
Ashley S.
If this was what Willy Wonka was serving, I would've been one of those bad ass kids who got kicked out early for eating everything. This chocolate is delicious.
Shailesh Pandey
Not same as it used to be, but still, it serves the best hot chocolate in boston.
Cashier was very rude and arrogant. Worst customer service I’ve experienced in Boston. Thinking Cup has great hot chocolate and less attitude!
Such a sweet lil chocolate shop. Lots of care from the workers there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Earl Grey Mousse Cake, French Macarons
Has the best hot chocolate!Vegetarian options: Hot chocolate
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Chocolate with Almond Milk
I literally cannot tell you how bad the service was. First. I asked the manager if I could change the ribbon color to a different one. He said “I don’t understand what you’re saying”. English is not my first language but I think I asked a very clear question. I already felt weird. Then I bought a box and stepped out for literally a few seconds. I realized that I picked a wrong box and asked the staff next to him if I could exchange. She was going to help me but he told her that he will “address the issue” He said since I left the shop he couldn’t change it. I argued that I literally left for a few seconds and the box was literally sealed. He went, “I wouldn’t know, would I? I was helping another customer.” I completely understand that shops can’t exchange food but I literally stepped out for a few seconds? And he really did not have to give me that attitude and insinuate that I did something to this perfectly sealed box of chocolate within a few seconds. I also noticed that most of the bad reviews here are about him. He needs a 360 review
Service: 1
Great drinks.
Atmosphere: 5
Food: 5
Service: 5
I had bought a milk sipping chocolate & a cookie from the shop & it was great! The sipping chocolate wasn't scalding hot & the cookie was perfectly warmed. The staff there were so kind & quick with their service & the shop is a small cute, quaint spot in the city. Definitely adding this to list of favorite chocolate shops!
I love the white chocolate from L.A. Burdick chocolate, it’s the best one. I ordered a vegan Apple tarter as well what it was delicious. But the cashier was very salty to answer my questions when I tried to order a croissant (“we’re not selling it”) or if she could warm up my Apple tarte (“No!”). I hope it’s just in a bad day and don’t do that with all her customers.
Atmosphere: 5
Food: 5
Service: 1
The dark hot chocolate here is awesome, tastes like you’re drinking melted chocolate. They also have a great selection of chocolates to choose from.
Hot chocolate is great!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Chocolate with Almond Milk, Chocolate Chip Cookie
Best chocolate walnut cookie, gooey yet still holds together. Got the Irish collection with 2 Sheep and the everyday assortment with 2 Mice for coworkers. ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The greatest hot chocolate I've ever had. Makes you feel like you are in a movie. Magical Place.
Atmosphere: 5
Food: 5
Service: 5
I'm burdickting that I'm gonna throw up from an upset tummy. Ate too much cofffee and chocolate mice
Horribly rude manager. I absolutely love L.A Burdick, and worked at the Cambridge location back in high school. I visited the Boston location today, and asked for extra whipped cream, and said I was willing and happy to pay extra for it. The first barista said that it comes with the item I purchased, so great! I then noticed the less than a tablespoon amount (no exaggeration it was about a teaspoon), and asked for once again, extra and I repeated that I was happy to pay for it, even if they had given me a ridiculous amount. They try to add barely another tea spoon amount, and he forced me to pay for it, in a horrible tone. As someone who had no issue purchasing the extra amount (and did) with a smile on my face, I expect respect and decent customer service to follow. Now especially after working for this company, I know exactly how I was trained and how this encounter was bizzare. It goes beyond something so small like whipped cream, but it’s the simple human decency of seeing why a customer asked the same question multiple times, and still not fulfilling a request so easy. He is a bitter man, and I hope he either changes his behavior, or someone who is more suited for this position is considered.
If this was what Willy Wonka was serving, I would've been one of those bad ass kids who got kicked out early for eating everything. This chocolate is delicious.
Not same as it used to be, but still, it serves the best hot chocolate in boston.
Atmosphere: 4
Food: 4
Service: 4