Nicest staff, great location, freshest coffee and pastries -- best Panera in the city. Across from the Boston Harbor arch, you get great views. Shout-out to Rashida and the rest of her wonderful staff -- always greet you with a smile and makes you feel at home. Their light roast coffee has no equal!
It is a bakery almost like the Colombian ones, a delicious coffee, the bread is good, with bathroom service and at a very good price.
Atmosphere: 5
Food: 4
Service: 5
David Howard
Stopped in to use a gc. It was rejected. Curiously so we're two other people using gift cards. So I presume it was either their system was down, etc. I mean what are the chances that three. People have expired cards etc.. also, they have egg sandwiches on the menu but they only serve breakfast until noon ...but no where on the menu board is there any mention of this time limit. Not at all impressed with the level of service
Atmosphere: 3
Jamaul Miller
The G.M. Michel M. came out the store and took a picture of my liscense plate, which is a personal safety issue now because I refused to show 2 hostile employees my phone as an Uber Driver while picking up an order. I read the names and confirmation number 5-6 times on the order. I asked for the Manager and Rashida P., came and responded with, “What!?” in a defensive posture. They threatened to have me blocked from the store in retaliation. I recorded asking for names and the G.M. coming outside to take a picture of my liscense plate. I reported this to Corporate and leaving this review for my ensure my safety if anything should happen to me. Needless to say, I was disturbed by this interaction and stated this on video to the G.M. when he asked me if I was recording when I came back to gather information and names. The first woman refused to give her name; larger, short, appearing to be of Pacific Islander/Asian descent woman. Josefine may have been the name I heard the G.M. use when speaking to her. This happened today, Thursday 12/12/24 around 8:30 AM. Henry was on the contrary quite professional. He was kind, welcoming, friendly, hardworking and was completely removed from all of this while working on another side of the store. From the time I entered the building the first time he was friendly and kind directing me on where pick up my orders. The second time I came while recording he told me the name of the Supervisor , which I ended up getting on video anyhow, but he was helpful. Thank you Henry for your service! Hope they don’t punish or gang up on this man for servicing a customer. The behavior displayed was similar to gang stalking like behavior and group bullying.
Jan H
Great turkey sandwich, potato soup was too salty for my liking
Atmosphere: 5
Food: 4
Service: 5
Susi Sorglos
In 2024 there will NOT be a single cruelty-free (vegan) option in the range. Everything is full of eggs, cheese, Baron etc etc. Why does Starbucks continue to rely so heavily on the exploitation of animals instead of cruelty-free, environmentally friendly and healthy plant-based food? In this day and age, an indictment.
Atmosphere: 2
Food: 1
Irish Gypsy
Panera gone downhill. Lettuce in the salad is half ribs and heart. Sandwich meats no longer real roast turkey or chicken. Sandwich are so stingy now. I only go for my sip club drink. Coffee is decent. No stevia, inexcusable nowadays.
Atmosphere: 3
Food: 2
Service: 3
kaledev kaledev
Not a fan
Atmosphere: 1
Food: 1
Service: 1
fa callejas
Very BAD! The broccoli soup did have a good flavor, however they gave me a hard and already bitten bread. The tuna sandwich was very bad and had almost no tuna (I only ordered half), additionally the bread on the sandwich was very hard and they charged us 17USD for everything. I don't recommend it at all
Blown away by the service. I came to the entrance on high street. I walked every which way trying to find an accessible way in, but I couldn’t find one.
I placed an order for pick up, and called the cafe counter. It rang and rang, and I was afraid no one would answer.
Apparently this one lovely lady was working alone, but she did finally answer.
I explained that I couldn’t figure out how to get in but wanted to order. She didn’t argue. She didn’t even sound frustrated. She asked my name and what I ordered and assured me that someone would bring it down the stairs for me.
I waited at the tables out front, and someone did!
She said it wasn’t a problem, but did tell me where there is a ramp, for next time. She even offered to refill my drink if I needed (it being a very hot day). “Just wave. I’ll notice.” She said.
I wish I had asked for her name, but she did say she’s the only one working the front today, so hopefully someone will know who she is so she can know how grateful I am! Employee of the month right there!
Also, the seating here is such a gift! Right across from the ocean! The breeze is amazing. There are umbrellas over the tables. It’s really restful (other than the motorcycles, but that’s not something Panera can control).
Being a sip club member was one of The best decisions I made this summer. And look at this adorable tiny sandwich!!!! I ordered a half sandwich, and this is what I got. Love it!
Wheelchair accessibility: Ramp is around the corner, but it is accessible!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Panera Sandwiches, Broccoli Cheddar Soup
Anthony Letizia
This place needs some serious HR intervention, watched a horrible interaction where one employee berated another employee for trying to help answer a question. Then dismissed her
Atmosphere: 1
Food: 4
Service: 3
TL
Bad service, the girl who handed me my pickup order was so mean.
Service: 1
Yash Mehta
Food was good owner gave me couple of free drinks and food. Rlly appreciate Abdullah's comforting presence. ??????♀️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken Salad
Shawn Wood
Confusing setup. coffee was luke warm. needed to do everything yourself.
Nicest staff, great location, freshest coffee and pastries -- best Panera in the city. Across from the Boston Harbor arch, you get great views. Shout-out to Rashida and the rest of her wonderful staff -- always greet you with a smile and makes you feel at home. Their light roast coffee has no equal!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veg Sandwich, Grilled Cheese, Bakery, Avo Toast
It is a bakery almost like the Colombian ones, a delicious coffee, the bread is good, with bathroom service and at a very good price.
Atmosphere: 5
Food: 4
Service: 5
Stopped in to use a gc. It was rejected. Curiously so we're two other people using gift cards. So I presume it was either their system was down, etc. I mean what are the chances that three. People have expired cards etc.. also, they have egg sandwiches on the menu but they only serve breakfast until noon ...but no where on the menu board is there any mention of this time limit. Not at all impressed with the level of service
Atmosphere: 3
The G.M. Michel M. came out the store and took a picture of my liscense plate, which is a personal safety issue now because I refused to show 2 hostile employees my phone as an Uber Driver while picking up an order. I read the names and confirmation number 5-6 times on the order. I asked for the Manager and Rashida P., came and responded with, “What!?” in a defensive posture. They threatened to have me blocked from the store in retaliation. I recorded asking for names and the G.M. coming outside to take a picture of my liscense plate. I reported this to Corporate and leaving this review for my ensure my safety if anything should happen to me. Needless to say, I was disturbed by this interaction and stated this on video to the G.M. when he asked me if I was recording when I came back to gather information and names. The first woman refused to give her name; larger, short, appearing to be of Pacific Islander/Asian descent woman. Josefine may have been the name I heard the G.M. use when speaking to her. This happened today, Thursday 12/12/24 around 8:30 AM. Henry was on the contrary quite professional. He was kind, welcoming, friendly, hardworking and was completely removed from all of this while working on another side of the store. From the time I entered the building the first time he was friendly and kind directing me on where pick up my orders. The second time I came while recording he told me the name of the Supervisor , which I ended up getting on video anyhow, but he was helpful. Thank you Henry for your service! Hope they don’t punish or gang up on this man for servicing a customer. The behavior displayed was similar to gang stalking like behavior and group bullying.
Great turkey sandwich, potato soup was too salty for my liking
Atmosphere: 5
Food: 4
Service: 5
In 2024 there will NOT be a single cruelty-free (vegan) option in the range.
Everything is full of eggs, cheese, Baron etc etc.
Why does Starbucks continue to rely so heavily on the exploitation of animals instead of cruelty-free, environmentally friendly and healthy plant-based food? In this day and age, an indictment.
Atmosphere: 2
Food: 1
Panera gone downhill. Lettuce in the salad is half ribs and heart. Sandwich meats no longer real roast turkey or chicken. Sandwich are so stingy now. I only go for my sip club drink. Coffee is decent. No stevia, inexcusable nowadays.
Atmosphere: 3
Food: 2
Service: 3
Not a fan
Atmosphere: 1
Food: 1
Service: 1
Very BAD! The broccoli soup did have a good flavor, however they gave me a hard and already bitten bread. The tuna sandwich was very bad and had almost no tuna (I only ordered half), additionally the bread on the sandwich was very hard and they charged us 17USD for everything. I don't recommend it at all
Atmosphere: 1
Food: 2
Service: 1
Lovely food really nice worth ten stars
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Blown away by the service. I came to the entrance on high street. I walked every which way trying to find an accessible way in, but I couldn’t find one.
I placed an order for pick up, and called the cafe counter. It rang and rang, and I was afraid no one would answer.
Apparently this one lovely lady was working alone, but she did finally answer.
I explained that I couldn’t figure out how to get in but wanted to order. She didn’t argue. She didn’t even sound frustrated. She asked my name and what I ordered and assured me that someone would bring it down the stairs for me.
I waited at the tables out front, and someone did!
She said it wasn’t a problem, but did tell me where there is a ramp, for next time. She even offered to refill my drink if I needed (it being a very hot day). “Just wave. I’ll notice.” She said.
I wish I had asked for her name, but she did say she’s the only one working the front today, so hopefully someone will know who she is so she can know how grateful I am! Employee of the month right there!
Also, the seating here is such a gift! Right across from the ocean! The breeze is amazing. There are umbrellas over the tables. It’s really restful (other than the motorcycles, but that’s not something Panera can control).
Being a sip club member was one of
The best decisions I made this summer. And look at this adorable tiny sandwich!!!! I ordered a half sandwich, and this is what I got. Love it!
Wheelchair accessibility: Ramp is around the corner, but it is accessible!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Variety of Panera Sandwiches, Broccoli Cheddar Soup
This place needs some serious HR intervention, watched a horrible interaction where one employee berated another employee for trying to help answer a question. Then dismissed her
Atmosphere: 1
Food: 4
Service: 3
Bad service, the girl who handed me my pickup order was so mean.
Service: 1
Food was good owner gave me couple of free drinks and food. Rlly appreciate Abdullah's comforting presence. ??????♀️??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken Salad
Confusing setup. coffee was luke warm. needed to do everything yourself.
Atmosphere: 1
Food: 1
Service: 1
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