Panera Bread
200 High St, Boston
(617) 951-1330
Recent Reviews
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Friendly staff, lots of seating, and overall clean.
Atmosphere: 5
Food: 5
Service: 5
First time at this location. Clean open very welcoming. Went inside around 745a-8a ordered from the kiosk. Forgot to order a bagel. So I went to the counter were this very joyful young lady was there. Very warm and genuine. I only spent 10mins but Ioved it. Very nice ppl inside this place. A place in which if this is your regular spot you know you will always! Be taken care of
Atmosphere: 3
Food: 4
Service: 4
Couldn't find someone to wait on us as there was only one person working walk in and drive through.
The sandwiches didn't look anything like the picture. Had to look for the meat.
Atmosphere: 3
Food: 1
Service: 1
Great place to get something to eat. Plenty of choice with friendly staff.
Atmosphere: 5
Food: 5
Service: 5
absolutely bombastic place
Atmosphere: 5
Food: 5
Service: 5
I always feel welcomed and greeted with a smile. All the managers and staff members are amazing! Would give 10 stars if I could!
Atmosphere: 5
Food: 5
Service: 5
The place is clean and very quiet, with a pleasant and soft music additionally the food is good but the service is the best, they are polite and pleasant people especially the GM and Karen
Atmosphere: 5
Food: 5
Service: 5
Five stars because the staff is helpful and always of good cheer, especially Karen Zapata. She is the best.
Atmosphere: 5
Food: 5
Service: 5
Very friendly service , great food. Karen is super friendly and always greets with a smile when I come in every time.
Atmosphere: 5
Food: 5
Service: 5
Very good service and very happy
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Winnie is the best in the panera company. She makes my mornings a fantastic every time!!!
Atmosphere: 5
Food: 5
Service: 5
The employee Winnie Chu was very friendly and very helpful on what I wanted. She knows the menu very well and I will be going there more often.
Atmosphere: 5
Food: 5
Service: 5
The food is delicious and the service is very fast, additionally the attention is the best part, highly recommended
solid breakfast joint, easy location but next to the street, which takes away some of the atmosphere. Ok coffee and food
Atmosphere: 3
Food: 4
Service: 3
I don’t think they’ve ever gotten an order of mine correct over the last 8 years since I moved here. This is including after they implemented a process whereby they inspect the bag for accuracy, check off each item on the receipt, and sign that they’ve checked it. They still get it wrong. I have never seen the place busy or crowded, so that can’t be the problem. I do think employee training is lacking, attrition is high, and little managerial support is leading to these errors.
Additionally they have the shelves for bag pick up in an unmonitored area, so often my bags are stolen before I can retrieve my items. For a while they moved the shelf behind the counter and asked people to provide name or evidence they were the purchaser, but have since moved the shelf back out to an unmonitored area.
The food is fine. A bit overpriced. The atmosphere is a little dated and dirty, never any buzz or crowds make it even sadder, and usually the staff is just mingling amongst themselves out of view from clients rather than taking care of customers. These days, most orders are done on the mobile app prior to arrival or on the touch pads in the shop, so very little staff-client interaction.
Atmosphere: 2
Food: 3
Service: 1
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