The food they make is good and I’ve never had a problem, but I’m standing in it and just saw a mouse scamper into the kitchen so…
Atmosphere: 1
Food: 4
Service: 4
Daniel Burke
This is a great place to have at work. Really appreciate that they are open till 1130pm. Closing crew gave great service even though it was close to the end of the night
Atmosphere: 5
Food: 5
Service: 5
Bradley Johnsen
Extremely rude staff
Atmosphere: 2
Food: 3
Service: 1
Dorothy Lisa Humphrey
***********WARNING UNSANITARY CONDITIONS PROCEED WITH CAUTION***** I just visited this location on 7/5/24 inside BILH Shapiro Building, as I waited in line, I noticed a strange look on the customer before me face and then I saw what she saw, fruit flies flying and buzzing over the bakery goods on display, I was thinking that’s for show only, there’s no way they’re selling to the public, especially in a hospital setting, customer before me ordered her drink and then I ordered an oatmeal cookie and sure enough Panera’s representative went to grab it from the bakery goods on display. I stopped her immediately asked for manager, manager told me that “this is common practice for them to sell food when fruit flies land on them, and that customer has a choice and they can’t control fruit flies.” I was disgusted and appalled because I actually loved Panera Bread, frequent customer, but after this experience, Never again! I know some are ok with any food after bugs land, play, and defecate on them, I rather not. The Manager of this location needs to be fired, she’s training other employees of this unsanitary practices. I contacted Panera Bread, put in a complaint, awaiting a response and the Agent made it clear that This Is Not Panera Bread practices. I’m hoping this gets resolved and thanks for technology it’s all on camera on behalf Panera and pray this goes doesn’t go unheard….I see a lawsuit in the works for anyone who may become ill. I’m easy to find and I will testify with my testimony. I will be contacting the Board of Health and the BBB as well.
Atmosphere: 1
Food: 1
Service: 1
Esat Gok
General Manager is very good guy. Store is very well organized and clean. No parking available (there is a side street you can park for a quick pick up, at your own risk) ???
Atmosphere: 5
Food: 5
Service: 5
lex f
Great quality Panera open till 11:30 in the hospital
Luigi Bonocchi
have you ever eaten puke? have you ever eaten puke and liked it? no? then STOP using the freaking puke-tasting cheese. ESPECIALLY if I ask specifically that the cheese be as far away from my soup as physically possible, but put it in anyway. morons.
Atmosphere: 1
Food: 1
Service: 1
Lauren Flynn
This Panera location is awesome. I’ve been getting my coffee here almost every morning and the service is excellent. I’m so glad to see other people agree!
Service: 5
Tom M
It’s expensive and horrible. I know this place is in a hospital, but the food doesn’t have to taste like it comes from a hospital.
J Victor Tsway
Ventilation should be a bit better.I went in to pick up a drink and came out smelling like a deep fryer.
I was visiting frequently before my dad was transferred to a hospice center. I wish I could remember the cashier’s name who helped me. She was always SO KIND and put a huge smile on my face, having no idea what I was going through. The rest of the staff is great too. The food always came out quickly and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
Blu Berry
This cafe is really nice and clean and the service is great I work nights and I’m so glad that you guys are open with great customer service especially from worker Tekia I hope I spelled her name right she always giving a nice smile and is also a great help to the customer she takes her time and she makes u feel the Panera love..
Atmosphere: 5
Food: 5
Service: 5
Alexandra Alioto
So happy with Panera at BIDMC! It’s great to have a late night food option for staff. They are always super nice and always work efficiently. Wait times are very quick. Everybody is raving about it being there here and the sip club is great :)
Atmosphere: 5
Food: 5
Service: 5
Derek McCarthy
Wonderful service especially with sip club! Great staff Takia stands out with a smile and exceptional service!
Atmosphere: 5
Food: 5
Service: 5
j sh
5 stars for being open to til 11:30 pm Monday to Friday!
The food they make is good and I’ve never had a problem, but I’m standing in it and just saw a mouse scamper into the kitchen so…
Atmosphere: 1
Food: 4
Service: 4
This is a great place to have at work. Really appreciate that they are open till 1130pm. Closing crew gave great service even though it was close to the end of the night
Atmosphere: 5
Food: 5
Service: 5
Extremely rude staff
Atmosphere: 2
Food: 3
Service: 1
***********WARNING UNSANITARY CONDITIONS PROCEED WITH CAUTION*****
I just visited this location on 7/5/24 inside BILH Shapiro Building, as I waited in line, I noticed a strange look on the customer before me face and then I saw what she saw, fruit flies flying and buzzing over the bakery goods on display, I was thinking that’s for show only, there’s no way they’re selling to the public, especially in a hospital setting, customer before me ordered her drink and then I ordered an oatmeal cookie and sure enough Panera’s representative went to grab it from the bakery goods on display. I stopped her immediately asked for manager, manager told me that “this is common practice for them to sell food when fruit flies land on them, and that customer has a choice and they can’t control fruit flies.” I was disgusted and appalled because I actually loved Panera Bread, frequent customer, but after this experience, Never again! I know some are ok with any food after bugs land, play, and defecate on them, I rather not.
The Manager of this location needs to be fired, she’s training other employees of this unsanitary practices. I contacted Panera Bread, put in a complaint, awaiting a response and the Agent made it clear that This Is Not Panera Bread practices. I’m hoping this gets resolved and thanks for technology it’s all on camera on behalf Panera and pray this goes doesn’t go unheard….I see a lawsuit in the works for anyone who may become ill. I’m easy to find and I will testify with my testimony. I will be contacting the Board of Health and the BBB as well.
Atmosphere: 1
Food: 1
Service: 1
General Manager is very good guy. Store is very well organized and clean.
No parking available (there is a side street you can park for a quick pick up, at your own risk) ???
Atmosphere: 5
Food: 5
Service: 5
Great quality Panera open till 11:30 in the hospital
have you ever eaten puke? have you ever eaten puke and liked it? no? then STOP using the freaking puke-tasting cheese. ESPECIALLY if I ask specifically that the cheese be as far away from my soup as physically possible, but put it in anyway. morons.
Atmosphere: 1
Food: 1
Service: 1
This Panera location is awesome. I’ve been getting my coffee here almost every morning and the service is excellent. I’m so glad to see other people agree!
Service: 5
It’s expensive and horrible. I know this place is in a hospital, but the food doesn’t have to taste like it comes from a hospital.
Ventilation should be a bit better.I went in to pick up a drink and came out smelling like a deep fryer.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I was visiting frequently before my dad was transferred to a hospice center. I wish I could remember the cashier’s name who helped me. She was always SO KIND and put a huge smile on my face, having no idea what I was going through. The rest of the staff is great too. The food always came out quickly and it was delicious.
Atmosphere: 5
Food: 5
Service: 5
This cafe is really nice and clean and the service is great I work nights and I’m so glad that you guys are open with great customer service especially from worker Tekia I hope I spelled her name right she always giving a nice smile and is also a great help to the customer she takes her time and she makes u feel the Panera love..
Atmosphere: 5
Food: 5
Service: 5
So happy with Panera at BIDMC! It’s great to have a late night food option for staff. They are always super nice and always work efficiently. Wait times are very quick. Everybody is raving about it being there here and the sip club is great :)
Atmosphere: 5
Food: 5
Service: 5
Wonderful service especially with sip club! Great staff Takia stands out with a smile and exceptional service!
Atmosphere: 5
Food: 5
Service: 5
5 stars for being open to til 11:30 pm Monday to Friday!
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