Papa Johns Pizza
533 Washington St, Brighton
(617) 254-0111
Recent Reviews
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Delicious food
Atmosphere: 5
Food: 5
Service: 5
I usually order delivery, and today I went to pick up my order. The tall guy in the cap who always delivers it served me. I arrived a little late; my food had been ready for quite a while. But the delivery guy said he'd make me another one and gave me a new pizza, freshly made and hot. I had to wait a bit because there were a lot of orders, but I got a freshly made and hot pizza, even though it was my fault for arriving so late. I'm very grateful to this guy for his attire; he seems like he's not just a delivery driver, but the manager or the owner. Thank you for your kindness; it made my evening.
Note: I've noticed that delivery drivers for apps like Uber Eats and DoorDash are very rude and impatient, especially with the guys who work as drivers for Papa John's, for not delivering orders quickly. I think they should be more empathetic and understand that these people are just delivering orders; they're not the ones who cook them. And besides, if there are a lot of orders, there's no other option but to wait. If you don't want to wait, cancel your order and use another delivery service. Don't insult or be rude to others. If you want to be treated well, treat others well.
Atmosphere: 5
Food: 5
Service: 5
This is the most unprofessional and discriminatory experience I have ever had at any business in the United States.
At this Papa John’s location, the same employee has repeatedly targeted me with racist and hostile behavior. He ignores my greeting every time, looks at me with clear disgust, delays my orders on purpose, and treats other couriers respectfully while treating me like I do not belong here.
On multiple visits, he lied about my order status, claiming it “was not ready,” even though another employee confirmed my order had been sitting there the whole time. This is intentional obstruction and discriminatory behavior.
The last incident was the worst: after staring at me with hostility, he suddenly told me “someone stole your order” and demanded that I leave the store. This was completely false and clearly meant to remove me from the location for personal or discriminatory reasons.
This behavior is unacceptable, unprofessional, and violates basic civil rights standards.
I have already filed a formal civil rights complaint and requested a review of the security camera footage.
Management needs to take this seriously and address the conduct of this employee immediately. No customer or delivery driver should ever be treated this way.
The person who delivered my order was a driver working there, around 35 years old, driving a Toyota Prius and wearing a hat. He handed over the order with an extremely angry and hostile attitude. His behavior was unprofessional, disrespectful, and made me feel very uncomfortable. This kind of attitude damages the image of your store. I hope the necessary action is taken so this doesn’t happen again
Atmosphere: 1
Service: 1
Been sick for three days, never ordering from this place again. Should of known hygiene and health code wasn't up to par based on their crusty 12 hour rotating slices as soon as you walk in 🤢🤢🤢🤢, litteraly been crapping myself for three days
Atmosphere: 1
Food: 1
Service: 1
they have the worst attitude at this location ! extremely unprofessional! instead of satisfying their customers they LOVE to go back and forth and argue ! highly do not recommend! I had my last order here and they thought it was funny to put pineapples on my pepperoni pizza ! extremely disrespectful down to the manager , staff , driver all RUDE !
Atmosphere: 1
Food: 1
Service: 1
I AM NOT PLEASED. I was trying to schedule a baby shower and I called and was simply asking the question and the worker was so rude and kept hanging up on me! I called multiple times and everytime ended with him abruptly hanging up the phone!!!! I will NEVER be eating papa John's from this store, and he ruined my love for papa John's, I have never called or been to one so rude and have nothing but great customer service. Please train or rethink your employee choices. Because this is truly unacceptable, and I asked to speak to the manager and all. No one should be treated like this EVER. 😤😤😤😡😡
Good cheese pizza for when you need it!
Food: 4
Amazing service, friendly environment, and great food! I’ve been going to them and their other branch!
Atmosphere: 5
Food: 5
Service: 5
Great pizza and efficient delivery!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered wings and garden fresh pizza , I loved the taste and food was fresh and staff was healthy.
Atmosphere: 5
Food: 5
Service: 5
Delicious pizza, great service!
Atmosphere: 5
Food: 5
Service: 5
delicious pizzas, fast service and friendly people
Atmosphere: 5
Food: 5
Service: 5
Open late!
I’m certain that I won’t order never again. I ended up making a order at night, i didn’t see the store were closing. I made again, when the driver come to give my pizza, he was super rude with me, because of that night. I’m paying. I will order from other papa John’s store.
Atmosphere: 1
Food: 4
Service: 1
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