Pavement Coffeehouse - Berklee

Got the incorrect order. It was super busy and only 1 other person ordered while I was there, but somehow my order was mixed up. I only noticed after I had left and was at my next destination. Also, the person who took my order looked at me like I had two heads just because I ordered a hot coffee and not a drip coffee specifically. I had already told them I couldn't see the menu so I was looking at their online menu and it said hot coffee. They also chased me down when my coffee was done while I was waiting in line for the bathroom. I asked if they could hold it (again there wasn't anyone really ordering or a line they had to take care of) and they got flustered by that so I just took it and left it by the merchandise table.

Atmosphere: 3

Food: 3

Service: 2

Worth the wait! We made a stop here before heading to Gardner Museum. The best Matcha Latte!

Atmosphere: 5

Service: 5

As a local who has been supporting Pavement since they first opened, I was really disappointed today. After waiting over 20 minutes for our order, several people who came in after us got their food first. When I asked about it, the cashier just said, “That’s cool,” which made it worse. We ultimately asked for a refund and left. It’s clear the team needs much better training on both order management and basic customer service at th Brighton location. Sadly, after years of being a loyal customer, I won’t be returning.

Worst experience ever at café!!!
For just matcha latte, I thought I paid $7. The cashier woman said just sign please, so I just signed.
But she absolutely KNEW there was tip added automatically!!!

PEOPLE, BE AWARE! AUTOMATIC TIP!!!!!

After I came home, I saw the receipt that said $1.26 tip added!!!

Service: 1

Wrong bagel and spoiled tasting cold brew

THE best bagel I've had in my entire life. I said what I said NY. I came for the cinnamon fig latte and got the bagel on a whim, and I will come back to Boston just for this bagel.

Atmosphere: 5

Food: 5

Service: 5

Tasty bagels, good coffee.

Atmosphere: 4

Food: 4

Service: 4

bad coffee

Atmosphere: 4

Food: 1

Service: 3

i normally dont write reviews, but i just came off a 12 hour shift and i normally get a bagel afterwards before i go to sleep. All i ordered was a bagel toasted with butter, it was 30 minutes into since they opened and there was one other person there. the bagel wasn't toasted, was cold, and the butter was one lob on the left on one half of the bagel. I get it if its a rush, but I was basically the only customer and it wasn't like the employees are tired they had just started. I dont know, it just felt poor, and dampened my already tired self's mood. I'm writing this more to the employees because I get it, Ive been in customer service where you have to deliver, but damn that was an unpleasant bagel that I tipped 20 percent on. Anyways, please think abt how some of your customers might really look forward to that bagel, even if it sounds stupid, it just sucked im sorry

Food: 1

Service: 1

Smoked salmon bagel sandwich had obvious black long hair in it. Quality of how sandwich was put together keeps just going downhill, slapped together ingredients either too many tomatoes or not enough salmon

Food: 1

First time here, excellent bagels and coffee is on point, real character in flavor from beans and a properly sized cappuccino!

Atmosphere: 5

Food: 5

Service: 4

Tasty bagels, good coffee!

Atmosphere: 5

Food: 5

Service: 5

The 8oz hot cappuccino was solid. Sadly no latte art. That would actually add a star for me. It’s actually quite a commoditized skill and offers that nice touch. The oatmeal cookie was wicked-sweet. Nice, spacious cafe.

Atmosphere: 5

Food: 4

Service: 3

a great place to grab breakfast with plenty of seating. i got a cold brew with oatmilk and lavender as well as a bagel. both were yummy. this place is great if you’re looking for a spot to study because there’s tons of seating!

Atmosphere: 5

Food: 5

Service: 5

Pretty rude attitude to customers.