I am extremely disappointed with my recent experience. The staff, especially the female bartender, was unacceptably rude. They were still cleaning and sweeping the area at 11:30, which is simply unprofessional. Additionally, when we ordered a seafood cold platter, it arrived with a long hair on it. Not only was there no apology, but also no manager came to address the situation.
Atmosphere: 1
Food: 1
Service: 1
Casey Fincher
We were in town from Texas and on a mission to try every Lobster roll we could. We were downtown and shopping and came across this place with a beautiful view. We sat at the chef’s counter which had plenty of room! We ordered the house caviar (AMAZING) and the lobster roll (hot butter style). I even made my own little caviar lobster roll in the last picture. 100% some of the best we have ever had at any out of state dinning experience! If we return to Boston - we will be returning to the ReelHouse for sure!
Atmosphere: 5
Food: 5
Service: 5
Sharanya Sarkar
Stopped here for some cocktails, and mamma mia, they're amazing! Took a lychee Cosmo, and partner took a guava jalapeno tequila drink! Both of them LOOKED AND TASTED AMAZING! Great views as well! PS: shoutout to Wes for making the amazing drinks!
PS: On my second visit, when a friend was in town, we grabbed a table right by the water and it couldn’t have been a better spot. I had an Aperol Spritz while the rest of my group went for the espresso Martini — we all really enjoyed our drinks. The tuna poke nachos stood out as a favorite, fresh and full of flavor. Overall, it was such a lovely summer afternoon just relaxing by the water with good cocktails, great food, and an easygoing atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Troy K
It’s not the worst place in the seaport, it is easily the worst place in all of Boston.
First of all, it is so loud you can’t even hear the hostess, you walk in and the look you up and down.
They don’t ask if you want to be inside or out, you just go where they please.
Their menu is very lackluster, there are not many options at all.
The servers forget to give you things you order, we were at the point where we wanted to consume our drinks and leave.
I’m not even kidding when I tell you that the water they give you when they seat you tastes just like it did back in the 90’s when you drink it out of a squirt gun.
Simply stated…. We won’t be back.
I was sitting at the table and reading the reviews of the horrid management and I am not surprised. Additionally the other bad reviews, some of which received very thoughtless generic responses from someone representing the company. They really should think long and hard about leading their team, treating people respectfully and treating their business like they care about it. Treat your customers like they matter and respond to reviews like they matter, because they do.
Just do yourself a favor and avoid this place. PLEASE.
Atmosphere: 1
Food: 1
Service: 1
Sima Rama
This place is amazing folks! Get ready for a seafood lover’s dream experience… the food, the ambiance, the service, the drinks, and the conversations were all on point 🙌🏽 this place has the freshest seafood I’ve had in Boston👌🏽👏🏽 We had the local oysters and hamachi crudo with fried shallots and black truffle vinaigrette, so yummm! And the seafood tower was ostentatiously perfect with fresh, juicy oysters, shrimp, lobster, and tuna tartare; the tuna poke nachos with avocado crema, sriracha aioli, wasabi soy sauce and furikake mushrooms were uniquely presented and absolutely delicious. We also had the tuna crudo and albacore with jalapeno, wasabi microgreens and ponzu, a lip-smackingly delightful dish. And to top it all off… we thoroughly enjoyed the mouthwatering Premier Osetra Caviar — fresh, shiny, firm eggs that pop and splash in your mouth, a ocean-salty yumminess… 👀 And I cannot forget the amazing drinks - I had the classic Espresso martini, a must-have 👌🏽👌🏽 If you are lucky, you may find Mike behind the bar or walking around the restaurant (in my pics). Make sure you say hi and get some recommendations. He is the most amazingly hospitable and knowledgeable host with suggestions for a perfectly curated experience for any size or type of party.
And of course it doesn’t end there. Just across the waterway, Reel House Oyster Bar can ferry customers across the waterway to another amazing concept - The Tall Ship - a floating oyster bar on a docked ship, with amazing views, and alongside a large 40,000sq ft waterfront area with entertainment, retail, food trucks and vendors. We had such an amazing experience, everytime we come to Boston, we will stop here for sure!
Atmosphere: 5
Food: 5
Service: 5
Judy Spitzberg
Poor acoustics with all the music and talking
Atmosphere: 4
Food: 5
Service: 5
Ariel Mercedes
Reel House Oyster Bar never disappoints the capicola spicy honey pizza is an absolute must have! Perfect balance of flavor, heat, and sweetness.
Atmosphere: 5
Food: 5
Service: 5
Harold Munoz
Sunday was my last visit, we used to go to this place frequently, I saw how the manager treated a person in a discriminatory, rude and very unprofessional manner, all the customers were surprised, the manager has serious attitude problems, it is incredible that a single person can ruin the reputation of a good place, I WOULD DEFINITELY NEVER RECOMMEND THIS PLACE WHILE THE CURRENT MANAGER WORKS THERE.
Atmosphere: 1
Food: 1
Service: 1
Yineska Hernandez
After enjoying a truly amazing boat trip in the Boston Bay on Sunday August 3rd, my friends and I decided to end the evening at ReelHouse in the Seaport area. We were seated in the back section of the restaurant facing the beautiful Boston Harbor. The atmosphere was pleasant, and our initial experience was great—drinks and food were served promptly, and everything seemed perfect.
A couple of friends joined us later, including my friend’s husband, who sat at the end of our table. His chair happened to be slightly outside the table area, near the hallway. The restaurant manager approached and asked him to move in, explaining that he could not sit there. My friend’s husband politely asked for a few seconds so he could adjust.
To our shock, the manager’s demeanor suddenly turned aggressive. He began raising his voice and, without reason, told my friend’s husband that he could not consume alcohol. This was puzzling and inappropriate, as my friend’s husband was not even drinking. Moments later, the manager called over a security guard and instructed him to remove my friend’s husband from the restaurant. The situation escalated unnecessarily, and the security guard proceeded to physically assault him without provocation.
My friend and her husband, deeply humiliated and disappointed, left the restaurant quietly. Given that my friend’s husband is a humble, dark-skinned Latino man, the incident had the appearance of a discriminatory act, witnessed by everyone in the vicinity. This was deeply disturbing to witness in 2025 in a city as diverse as Boston.
The rest of our group immediately decided to leave as well. The unprofessional, hostile, and completely unnecessary handling of this situation by the manager reflected a severe lack of training in both customer service and conflict resolution. It also raised serious concerns about potential bias and discrimination.
We hope this review prompts an internal investigation and that the company evaluates its hiring and training practices—particularly regarding customer service standards and compliance with anti-discrimination laws. Incidents like this not only damage a restaurant’s reputation but also open the door to legal consequences.
We dine out frequently all over Boston and have never experienced, nor witnessed, anything as unprofessional and disappointing as this at any other establishment. What happened at ReelHouse – Seaport was unacceptable, and we sincerely hope the management takes this matter seriously.
Atmosphere: 1
Food: 3
Service: 1
Trota Mundos
Unfortunately, yesterday I had the worst experience of my life here. The manager name Marcos was absolutely rude to my wife, me, and the people around me. This person should not have contact with the public. He came to me with certainty and took me by force in the place where I was sitting, WITHOUT ANY LOGICAL REASON. I have more than a dozen witnesses. The savagery of Mr. Marcos is incredible, the abuse of authority and lack of respect are incredible.
Came here on a Sunday afternoon for a quick bite at the bar, I ended up ordering the Beets Fritz salad with steak tips, since they recently change there menu, I was taking a risk, however the salad was delicious and the steak tips were juicy and flavorful, the environment looks clean with modern furniture, great visibility of the pier and the city of Boston, the only downside is the parking lot, not too many spaces to part for free, they do valet for $25 if you can’t find parking.
Atmosphere: 5
Food: 4
Service: 4
J S
I have been coming to this restaurant for a while and always had great experience, until yesterday. What happened during our recent visit was incredibly disappointing and has made it clear we won’t be returning.
One of our friends was treated in a way that was completely uncalled for by the manager. He was disrespectful, unprofessional, and his behavior even came across as discriminatory. Instead of handling the situation calmly or respectfully, he escalated it and made us all feel uncomfortable and unwelcome.
It’s really unfortunate to see a place we once liked ruined by poor management. Better training and customer service are clearly needed, especially from someone in a leadership role.
Atmosphere: 1
Service: 1
Timothy R
I have been coming to this restaurant for months with my wife and always enjoyed the experience—until yesterday. Unfortunately, what happened completely changed our view, and we won’t be returning or recommend this place again.
One of our friends was treated very poorly by the manager, in a way that was disrespectful, unprofessional, and frankly, felt discriminatory. Instead of de-escalating the situation or addressing it with basic courtesy, the manager acted in a way that was unnecessarily aggressive and dismissive.
No customer deserves to be treated that way. A manager should lead by example, but in this case, it was the complete opposite. He clearly lacks the training and attitude required for this role.
Restaurants, especially ones with loyal customers, should invest in proper staff training and emphasize the importance of respectful and inclusive customer service. It's disappointing to see how quickly one person’s actions can ruin our night and what used to be one of our favorite regular restaurants.
Service: 1
heddy parra
The following situation was horrible and unpleasant. Yesterday, we were at Real House in Seaport, and the restaurant manager kicked my husband and me out for no reason. My husband had simply asked for a minute to adjust his chair because it was not in a suitable position. The manager, named Marcos, told him to move. My husband replied, “Of course, just give me a minute while we get settled,” but the manager gave him a dirty look and said, “No, never mind, just leave.”
After adjusting the chair, Marcos asked my husband what he was drinking. We replied, “Nothing, we just got here.” He then said, “Then you’re not going to drink anything either, just leave,” and immediately called security. He had my husband removed by force and also kicked me out. We told him not to touch us, that we would leave on our own, but he was rude, arrogant, and completely unprofessional.
We are reaching out to the owners of this establishment and urge them to check the reviews—this is not the first time something like this has happened. We have 12 other witnesses who were with us. The management should seriously reconsider who they put in charge, as the reputation of a restaurant depends heavily on the quality of service.
Someone like Mr. Marcos, who lacks basic manners, respect, and abuses his authority, should not be the face of a restaurant like this. At the very least, he should be trained in customer service—or better yet, removed from his position entirely. If this is how the person in charge behaves, what can be expected from the rest of the staff?
Atmosphere: 1
Food: 1
Service: 1
Christian M
Unfortunately, yesterday I had the worst experience of my life here. The manager name Marcos was absolutely rude to my wife, me, and the people around me. This person should not have contact with the public. He came to me with certainty and took me by force in the place where I was sitting, WITHOUT ANY LOGICAL REASON. I have more than a dozen witnesses. The savagery of Mr. Marcos is incredible, the abuse of authority and lack of respect are incredible.
I am extremely disappointed with my recent experience. The staff, especially the female bartender, was unacceptably rude. They were still cleaning and sweeping the area at 11:30, which is simply unprofessional. Additionally, when we ordered a seafood cold platter, it arrived with a long hair on it. Not only was there no apology, but also no manager came to address the situation.
Atmosphere: 1
Food: 1
Service: 1
We were in town from Texas and on a mission to try every Lobster roll we could. We were downtown and shopping and came across this place with a beautiful view. We sat at the chef’s counter which had plenty of room! We ordered the house caviar (AMAZING) and the lobster roll (hot butter style). I even made my own little caviar lobster roll in the last picture. 100% some of the best we have ever had at any out of state dinning experience! If we return to Boston - we will be returning to the ReelHouse for sure!
Atmosphere: 5
Food: 5
Service: 5
Stopped here for some cocktails, and mamma mia, they're amazing!
Took a lychee Cosmo, and partner took a guava jalapeno tequila drink! Both of them LOOKED AND TASTED AMAZING!
Great views as well!
PS: shoutout to Wes for making the amazing drinks!
PS: On my second visit, when a friend was in town, we grabbed a table right by the water and it couldn’t have been a better spot. I had an Aperol Spritz while the rest of my group went for the espresso Martini — we all really enjoyed our drinks. The tuna poke nachos stood out as a favorite, fresh and full of flavor. Overall, it was such a lovely summer afternoon just relaxing by the water with good cocktails, great food, and an easygoing atmosphere.
Atmosphere: 5
Food: 5
Service: 5
It’s not the worst place in the seaport, it is easily the worst place in all of Boston.
First of all, it is so loud you can’t even hear the hostess, you walk in and the look you up and down.
They don’t ask if you want to be inside or out, you just go where they please.
Their menu is very lackluster, there are not many options at all.
The servers forget to give you things you order, we were at the point where we wanted to consume our drinks and leave.
I’m not even kidding when I tell you that the water they give you when they seat you tastes just like it did back in the 90’s when you drink it out of a squirt gun.
Simply stated…. We won’t be back.
I was sitting at the table and reading the reviews of the horrid management and I am not surprised. Additionally the other bad reviews, some of which received very thoughtless generic responses from someone representing the company. They really should think long and hard about leading their team, treating people respectfully and treating their business like they care about it. Treat your customers like they matter and respond to reviews like they matter, because they do.
Just do yourself a favor and avoid this place. PLEASE.
Atmosphere: 1
Food: 1
Service: 1
This place is amazing folks! Get ready for a seafood lover’s dream experience… the food, the ambiance, the service, the drinks, and the conversations were all on point 🙌🏽 this place has the freshest seafood I’ve had in Boston👌🏽👏🏽 We had the local oysters and hamachi crudo with fried shallots and black truffle vinaigrette, so yummm! And the seafood tower was ostentatiously perfect with fresh, juicy oysters, shrimp, lobster, and tuna tartare; the tuna poke nachos with avocado crema, sriracha aioli, wasabi soy sauce and furikake mushrooms were uniquely presented and absolutely delicious. We also had the tuna crudo and albacore with jalapeno, wasabi microgreens and ponzu, a lip-smackingly delightful dish. And to top it all off… we thoroughly enjoyed the mouthwatering Premier Osetra Caviar — fresh, shiny, firm eggs that pop and splash in your mouth, a ocean-salty yumminess… 👀 And I cannot forget the amazing drinks - I had the classic Espresso martini, a must-have 👌🏽👌🏽 If you are lucky, you may find Mike behind the bar or walking around the restaurant (in my pics). Make sure you say hi and get some recommendations. He is the most amazingly hospitable and knowledgeable host with suggestions for a perfectly curated experience for any size or type of party.
And of course it doesn’t end there. Just across the waterway, Reel House Oyster Bar can ferry customers across the waterway to another amazing concept - The Tall Ship - a floating oyster bar on a docked ship, with amazing views, and alongside a large 40,000sq ft waterfront area with entertainment, retail, food trucks and vendors. We had such an amazing experience, everytime we come to Boston, we will stop here for sure!
Atmosphere: 5
Food: 5
Service: 5
Poor acoustics with all the music and talking
Atmosphere: 4
Food: 5
Service: 5
Reel House Oyster Bar never disappoints the capicola spicy honey pizza is an absolute must have! Perfect balance of flavor, heat, and sweetness.
Atmosphere: 5
Food: 5
Service: 5
Sunday was my last visit, we used to go to this place frequently, I saw how the manager treated a person in a discriminatory, rude and very unprofessional manner, all the customers were surprised, the manager has serious attitude problems, it is incredible that a single person can ruin the reputation of a good place, I WOULD DEFINITELY NEVER RECOMMEND THIS PLACE WHILE THE CURRENT MANAGER WORKS THERE.
Atmosphere: 1
Food: 1
Service: 1
After enjoying a truly amazing boat trip in the Boston Bay on Sunday August 3rd, my friends and I decided to end the evening at ReelHouse in the Seaport area. We were seated in the back section of the restaurant facing the beautiful Boston Harbor. The atmosphere was pleasant, and our initial experience was great—drinks and food were served promptly, and everything seemed perfect.
A couple of friends joined us later, including my friend’s husband, who sat at the end of our table. His chair happened to be slightly outside the table area, near the hallway. The restaurant manager approached and asked him to move in, explaining that he could not sit there. My friend’s husband politely asked for a few seconds so he could adjust.
To our shock, the manager’s demeanor suddenly turned aggressive. He began raising his voice and, without reason, told my friend’s husband that he could not consume alcohol. This was puzzling and inappropriate, as my friend’s husband was not even drinking. Moments later, the manager called over a security guard and instructed him to remove my friend’s husband from the restaurant. The situation escalated unnecessarily, and the security guard proceeded to physically assault him without provocation.
My friend and her husband, deeply humiliated and disappointed, left the restaurant quietly. Given that my friend’s husband is a humble, dark-skinned Latino man, the incident had the appearance of a discriminatory act, witnessed by everyone in the vicinity. This was deeply disturbing to witness in 2025 in a city as diverse as Boston.
The rest of our group immediately decided to leave as well. The unprofessional, hostile, and completely unnecessary handling of this situation by the manager reflected a severe lack of training in both customer service and conflict resolution. It also raised serious concerns about potential bias and discrimination.
We hope this review prompts an internal investigation and that the company evaluates its hiring and training practices—particularly regarding customer service standards and compliance with anti-discrimination laws. Incidents like this not only damage a restaurant’s reputation but also open the door to legal consequences.
We dine out frequently all over Boston and have never experienced, nor witnessed, anything as unprofessional and disappointing as this at any other establishment. What happened at ReelHouse – Seaport was unacceptable, and we sincerely hope the management takes this matter seriously.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately, yesterday I had the worst experience of my life here. The manager name Marcos was absolutely rude to my wife, me, and the people around me. This person should not have contact with the public. He came to me with certainty and took me by force in the place where I was sitting, WITHOUT ANY LOGICAL REASON. I have more than a dozen witnesses. The savagery of Mr. Marcos is incredible, the abuse of authority and lack of respect are incredible.
Restaurantji Recommends
Came here on a Sunday afternoon for a quick bite at the bar, I ended up ordering the Beets Fritz salad with steak tips, since they recently change there menu, I was taking a risk, however the salad was delicious and the steak tips were juicy and flavorful, the environment looks clean with modern furniture, great visibility of the pier and the city of Boston, the only downside is the parking lot, not too many spaces to part for free, they do valet for $25 if you can’t find parking.
Atmosphere: 5
Food: 4
Service: 4
I have been coming to this restaurant for a while and always had great experience, until yesterday. What happened during our recent visit was incredibly disappointing and has made it clear we won’t be returning.
One of our friends was treated in a way that was completely uncalled for by the manager. He was disrespectful, unprofessional, and his behavior even came across as discriminatory. Instead of handling the situation calmly or respectfully, he escalated it and made us all feel uncomfortable and unwelcome.
It’s really unfortunate to see a place we once liked ruined by poor management. Better training and customer service are clearly needed, especially from someone in a leadership role.
Atmosphere: 1
Service: 1
I have been coming to this restaurant for months with my wife and always enjoyed the experience—until yesterday. Unfortunately, what happened completely changed our view, and we won’t be returning or recommend this place again.
One of our friends was treated very poorly by the manager, in a way that was disrespectful, unprofessional, and frankly, felt discriminatory. Instead of de-escalating the situation or addressing it with basic courtesy, the manager acted in a way that was unnecessarily aggressive and dismissive.
No customer deserves to be treated that way. A manager should lead by example, but in this case, it was the complete opposite. He clearly lacks the training and attitude required for this role.
Restaurants, especially ones with loyal customers, should invest in proper staff training and emphasize the importance of respectful and inclusive customer service. It's disappointing to see how quickly one person’s actions can ruin our night and what used to be one of our favorite regular restaurants.
Service: 1
The following situation was horrible and unpleasant. Yesterday, we were at Real House in Seaport, and the restaurant manager kicked my husband and me out for no reason. My husband had simply asked for a minute to adjust his chair because it was not in a suitable position. The manager, named Marcos, told him to move. My husband replied, “Of course, just give me a minute while we get settled,” but the manager gave him a dirty look and said, “No, never mind, just leave.”
After adjusting the chair, Marcos asked my husband what he was drinking. We replied, “Nothing, we just got here.” He then said, “Then you’re not going to drink anything either, just leave,” and immediately called security. He had my husband removed by force and also kicked me out. We told him not to touch us, that we would leave on our own, but he was rude, arrogant, and completely unprofessional.
We are reaching out to the owners of this establishment and urge them to check the reviews—this is not the first time something like this has happened. We have 12 other witnesses who were with us. The management should seriously reconsider who they put in charge, as the reputation of a restaurant depends heavily on the quality of service.
Someone like Mr. Marcos, who lacks basic manners, respect, and abuses his authority, should not be the face of a restaurant like this. At the very least, he should be trained in customer service—or better yet, removed from his position entirely. If this is how the person in charge behaves, what can be expected from the rest of the staff?
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, yesterday I had the worst experience of my life here. The manager name Marcos was absolutely rude to my wife, me, and the people around me. This person should not have contact with the public. He came to me with certainty and took me by force in the place where I was sitting, WITHOUT ANY LOGICAL REASON. I have more than a dozen witnesses. The savagery of Mr. Marcos is incredible, the abuse of authority and lack of respect are incredible.
Atmosphere: 1
Food: 1
Service: 1
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