Is the woman at the front desk the owner’s daughter? Her attitude was extremely rude.
When we came in to dine today, we were seated with plates and utensils that were clearly not properly washed. In addition, the vegetables we were served were dried out and looked like they had been sitting there for quite some time.
After the food was initially brought to our table, the server never came back to check on us even once. Since this restaurant does not allow customers to adjust the heat themselves, it made the entire dining experience very uncomfortable and difficult.
Most importantly, the biggest issue with this restaurant is that they charge customers more than the amount written by the customer. This kind of dishonest practice is unacceptable.
We will never return to a restaurant that behaves this way.
Ja89_ Channel
It used to be good before 2022. We come here with friends frequently 3-4 time a week. I think after covid the shareholders wanna get out and they run this business badly. Food quality going down and price is sky rocket. Kitchen is not professional like before. Less quality on Food but pricing go up crazy. I recently stop by with my sister before new year and feel really bad for the food quality. Beef A2 $45 but beef is really thick and quality is worse. Shrimp paste is terrible also. Hope they can change food supply and better kitchen. This place has alot of my memory here.
Atmosphere: 3
Food: 3
Service: 4
Anthony
This is not your typical restaurant, you do have to do the cooking but it is a great experience
Atmosphere: 4
Food: 5
Service: 4
Lizeth Belman
I just can say I love this place! The food it’s just SOOO GOOD!
Carlos Padilla
This place was fantastic for a party of 13! The food was great, well priced, and the staff were attentive and helpful.
I had a problem with a receipt and had to call the manager of the restaurant. He was extremely helpful and proactive.
Everything about this place was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Luke Snyder
They call beef tripe, braised beef belly, even though they already have beef tripe on their menu. So if you order braised beef belly you will get beef tripe just fyi. Also will only fill up your water once if you sit there for an hour
Atmosphere: 2
Food: 1
Service: 1
Matt P
Great place with tasty food. Don’t miss the hotpot it’s highly recommended.
Atmosphere: 5
Food: 5
Service: 5
van pham
I came here with my family for dinner and had a frustrating experience. We waited in line, but several parties who arrived after us were seated first—even though our group size was the same. The manager did nothing to address the issue or correct the host's mistake. No apology, no accountability—just poor customer service all around. With so many other hotpot spots nearby, I wouldn’t recommend wasting your time here.
Atmosphere: 1
Food: 1
Service: 1
cindy
The customer service at this location was very disappointing. I watched as other parties—same size and who arrived after me—were seated first without any explanation. We’ve waited about 45 minutes. When I brought it up, the manager showed no concern and made no effort to address the situation. This reflects very poorly on how the place is managed. I would not recommend coming here if you expect fair treatment or basic courtesy.
Atmosphere: 1
Food: 1
Service: 1
Doreen Bennett
An amazing new food adventure, Hot Pot. This spot in the center of Boston's Chinatown is a beautifully appointed establishment. Seating and decor were great. Service was nice, professional and fun. The lamb and chicken and veggies were fresh and the miso broth made everything taste delightful. Drinks were tasty.
I prefer the Allston location but this one is good too. But it’s a different vibe, different layout which makes for a different experience. Not bad, just different.
Atmosphere: 3
Food: 4
Service: 3
Taylor Kunselman
I’ve been coming to Shabu Zen since I was a kid—my dad would take me here when I got a really good report card :) When in Boston, I always take friends and family here as a treat. The food is amazing and fresh and it’s a really fun experience, especially for those who haven’t had hot pot before. FYI—It’s much less busy at lunch time if you’re visiting with a large group. Highly recommend!
Atmosphere: 4
Food: 5
Service: 4
C C
Food quality is not bad but expensive. The electric stove is not powerful enough; we had to wait a long time for the soup to boil.
Atmosphere: 3
Food: 3
Service: 3
Dacky Chaisenee
One of the best Japanese hot pots in Boston. The meat quality is excellent, and the restaurant is conveniently located.
Atmosphere: 4
Food: 5
Service: 4
Franklin Reyes
So good I went twice in 24 hours, wish I could give 6 stars especially in the value department!
Is the woman at the front desk the owner’s daughter? Her attitude was extremely rude.
When we came in to dine today, we were seated with plates and utensils that were clearly not properly washed. In addition, the vegetables we were served were dried out and looked like they had been sitting there for quite some time.
After the food was initially brought to our table, the server never came back to check on us even once. Since this restaurant does not allow customers to adjust the heat themselves, it made the entire dining experience very uncomfortable and difficult.
Most importantly, the biggest issue with this restaurant is that they charge customers more than the amount written by the customer. This kind of dishonest practice is unacceptable.
We will never return to a restaurant that behaves this way.
It used to be good before 2022. We come here with friends frequently 3-4 time a week. I think after covid the shareholders wanna get out and they run this business badly. Food quality going down and price is sky rocket. Kitchen is not professional like before. Less quality on Food but pricing go up crazy. I recently stop by with my sister before new year and feel really bad for the food quality. Beef A2 $45 but beef is really thick and quality is worse. Shrimp paste is terrible also. Hope they can change food supply and better kitchen. This place has alot of my memory here.
Atmosphere: 3
Food: 3
Service: 4
This is not your typical restaurant, you do have to do the cooking but it is a great experience
Atmosphere: 4
Food: 5
Service: 4
I just can say I love this place!
The food it’s just SOOO GOOD!
This place was fantastic for a party of 13! The food was great, well priced, and the staff were attentive and helpful.
I had a problem with a receipt and had to call the manager of the restaurant. He was extremely helpful and proactive.
Everything about this place was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
They call beef tripe, braised beef belly, even though they already have beef tripe on their menu. So if you order braised beef belly you will get beef tripe just fyi. Also will only fill up your water once if you sit there for an hour
Atmosphere: 2
Food: 1
Service: 1
Great place with tasty food. Don’t miss the hotpot it’s highly recommended.
Atmosphere: 5
Food: 5
Service: 5
I came here with my family for dinner and had a frustrating experience. We waited in line, but several parties who arrived after us were seated first—even though our group size was the same. The manager did nothing to address the issue or correct the host's mistake. No apology, no accountability—just poor customer service all around. With so many other hotpot spots nearby, I wouldn’t recommend wasting your time here.
Atmosphere: 1
Food: 1
Service: 1
The customer service at this location was very disappointing. I watched as other parties—same size and who arrived after me—were seated first without any explanation. We’ve waited about 45 minutes. When I brought it up, the manager showed no concern and made no effort to address the situation. This reflects very poorly on how the place is managed. I would not recommend coming here if you expect fair treatment or basic courtesy.
Atmosphere: 1
Food: 1
Service: 1
An amazing new food adventure, Hot Pot. This spot in the center of Boston's Chinatown is a beautifully appointed establishment. Seating and decor were great. Service was nice, professional and fun. The lamb and chicken and veggies were fresh and the miso broth made everything taste delightful. Drinks were tasty.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Hot Pot
Restaurantji Recommends
I prefer the Allston location but this one is good too. But it’s a different vibe, different layout which makes for a different experience. Not bad, just different.
Atmosphere: 3
Food: 4
Service: 3
I’ve been coming to Shabu Zen since I was a kid—my dad would take me here when I got a really good report card :) When in Boston, I always take friends and family here as a treat. The food is amazing and fresh and it’s a really fun experience, especially for those who haven’t had hot pot before. FYI—It’s much less busy at lunch time if you’re visiting with a large group. Highly recommend!
Atmosphere: 4
Food: 5
Service: 4
Food quality is not bad but expensive. The electric stove is not powerful enough; we had to wait a long time for the soup to boil.
Atmosphere: 3
Food: 3
Service: 3
One of the best Japanese hot pots in Boston. The meat quality is excellent, and the restaurant is conveniently located.
Atmosphere: 4
Food: 5
Service: 4
So good I went twice in 24 hours, wish I could give 6 stars especially in the value department!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
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