Shake Shack Downtown Crossing

322 Washington St, Boston
(857) 504-8932

Recent Reviews

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Melissa Abou Khalil

Went there for dinner with a friend. The service is great for how crowded the place was. Burgers are good but not that special. The fries are also good, not too oily.

Atmosphere: 3

Food: 3

Service: 5

Greg Richard

Slow service

Atmosphere: 3

Food: 3

Service: 3

gidi shenholz

In one word GREAT!!!

Atmosphere: 5

Food: 5

Service: 5

Harold Tourjee

Not bad for fast food.

Atmosphere: 5

Food: 5

Service: 5

Fayaz Rahman

Great service.

Raphaël Pereira

Best fast food burgers and fries 🍟

Atmosphere: 4

Food: 5

Service: 4

steel mare

Nice space but restrooms absolutely disgusting!

Atmosphere: 4

Food: 4

Service: 4

John Lambda

4 1/2 stars. Good burger as always. Friendly staff. Not too crowded! Fill up before hitting the Freedom trail!

Atmosphere: 4

Food: 4

Service: 4

William

Very very very yummy!! And good service too.🤤👍

Atmosphere: 5

Food: 5

Service: 5

Zack Eckley

If you're in Boston and craving a milkshake that's truly out of this world, you have to check out Shake Shack. While their burgers and fries are always a solid choice, the real star of the show for me is their milkshakes. I've had a lot of milkshakes in my day, but the one I had at Shake Shack was easily one of the best. It was incredibly thick, creamy, and packed with flavor. The balance of sweetness was perfect, not so sugary that it was overwhelming, but just enough to satisfy that sweet tooth. You can tell they use high-quality ingredients, and the dedication to crafting a great shake really shines through. If you're a milkshake lover, Shake Shack in Boston is a non-negotiable stop.

Atmosphere: 5

Food: 5

Service: 5

Luke N

First of all, for a fast food restraunt, the burgers were so nice and the crinkle chips were salted nicely (not too much or too little). The burger was very meaty and had lots of fillings. The wait was very long, at around 30 minutes, which is very long for a fast food place. It was very loud and the service seemed rushed. It is conveniently located in the centre of Boston as well.

Atmosphere: 4

Food: 5

Service: 4

Steve

The burgers were really good.
It was difficult to find a seat, but we eventually did.
Service was quite slow.

Atmosphere: 4

Food: 4

Service: 4

Roberto Braguim

Very good food, but poor service. Takes too much time.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Hambúrguer Com Batata Frita

Joyce Yoon

staff made a mistake in my order but were very nice about remedying it

Ed

Excellent burgers

Atmosphere: 5

Food: 5

Service: 5

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Shake Shack Downtown Crossing

322 Washington St, Boston, MA 02108
(857) 504-8932