Shake Shack Prudential Center

$13.50 burger smallest ever seen

Atmosphere: 2

Food: 1

Service: 1

I love the food the and the Burgers and the chicken sandwich and cheese fries and I am die hard red sox fan I live Rhode Island and Yankees whop house

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hamburger, Cheese Fries

Nyla was a great help she was very kind to me. She went out of her way to provide me the best service possible and did not judge me for the cheese on my phone. I appreciate this service and will be coming back again. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Fries

I love the service! Every time i come there service is amazing and so is the food!

Atmosphere: 5

Food: 5

Service: 5

Food is great. Place is CLEAN. People are sharp.

Good food, excellent service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger, Cheeseburger

Chris is an amazing employee. The cleanest shake sshack I have been to. The only issue we had was the burger was pink in the middle. Everything else was great. Chris made us feel at home.

Atmosphere: 5

Food: 3

Service: 5

Good food and excellent fries, nice ambiance

Atmosphere: 5

Food: 5

Service: 5

We ordered customized burgers that were done to perfection! The staff was professional and kind! As a bonus, the restroom was clean upon use and I saw employees ensuring it was cleaned periodically. This was an excellent "fast food" experience in the heart of Boston!

Food: 5

Service: 5

Great burger I would definitely recommend

Atmosphere: 5

Food: 5

Service: 5

While I've had some good experiences at this location in the past, it seems like the company is not supporting the staff at this location or something has majorly changed in the past year or so.
We ordered milkshakes on the kiosks and waited about 10 minutes, which seemed long since the restaurant wasn't that busy. One of the staff members called our number, only to tell us they were out of the base for one of the shakes we ordered. We ordered a different shake in its place, only to be told a few minutes later that they actually could only make chocolate shakes!
The team member processed a refund for the difference between what we ordered and what we ended up getting, and looked irritated when we did not tip. (The tip we originally applied to the order wasn't refunded, so why would we tip again?!) We finally got our shakes and they were really watery, roughly chocolate milk consistency. I wouldn't come here if you're in any kind of a hurry or want reliable Shake Shack quality.

Atmosphere: 2

Service: 3

Slow service

Atmosphere: 2

Food: 3

Service: 2

Food was great and employees were friendly. Kenny made sure we were taken care of!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shackburger

I bought cheese fries and it took 45 minutes

Atmosphere: 2

Food: 1

Service: 1

The food was delicious, but the customer service was poor.

Atmosphere: 3

Food: 3

Service: 3