I have not given a restaurant, one star and a very long time however, I could not look past all the things that need to be approved here at this location. We waited in line at the counter and there was no one to take her order. I believe the person who was supposed to take our order was also handing out to go orders, takeout orders, and food delivery service orders when she finally came and took our order she got distracted and pulled away from taking her several times which delayed the ordering process. I ordered a chocolate milkshake. It was more like drinking chocolate milk when I finally got it. The food was cold and we both ended up only eating small portions of it. I would not recommend this place until they fix those items.
Atmosphere: 1
Food: 1
Service: 1
Audrey
Wanted to get a quick bite away from the busy and crowded areas downtown and was really impressed by the food and the team working at Smashburger on Boylston! Pedro was excellent with management and customer service and the entire team was friendly, hardworking, and had good attitudes and work ethic. Burgers were reasonably priced, had allergen-friendly options, and fry portions were generous. Definitely recommend stopping by here for fast and friendly service if busier sit-down restaurants in the area aren't what you need!
Atmosphere: 5
Food: 5
Service: 5
Phoenix
I came in with a bunch of friends half my friends received receipts with numbers and the other half received racist receipts my Asian gf received a receipt (without asking names) she received china and my white friend received blanco not only is this the name they gave us this is the name they put on the receipt
Atmosphere: 1
Food: 1
Service: 1
Carolina Mejia Fernández
Yesterday I went with my friends and the food was delicious. A young man called Edison served us very well, he was very kind and attentive all the time.
Atmosphere: 5
Food: 4
Service: 5
Zaddy
The experience was really good and i had a good meal, also the worker Andres was really hardworking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burgers
Rawle Dejonge
Very good place
Atmosphere: 5
Food: 5
Service: 5
Ryan
Walked in at 6pm. Empty restaurant. Five workers. No one greeted me or acknowledged me. Then when I spoke up they just put up one finger and said hold on. No greeting. I left. It’s the dinner rush and your store on boylston is empty. No mystery as to why.
Service: 1
Fabian Gomez Balangione
Excellent burgers and service 👏👏
Atmosphere: 5
Food: 5
Service: 5
Abdullah Al Mutawa
Very salty. Dirty tables. Over rated. Nor coming again
Atmosphere: 1
Food: 1
Service: 1
Sigmond Lewis
I just had some of the best burgers in the city, and Annel was fantastic! She was incredibly friendly and helped me choose the perfect lunch, even though the restaurant was super busy. The staff was great, and the food was amazing, all served with quick service.
I eat at this Boylston St location almost everyday. It’s my favorite lunch spot In the area and the food is real good. Chicken Tenders are amazing! Make sure to grab the bbq sauce. Now that they have the $4.99 menu items, there is no competition for lunch. The best thing about this location is the staff. They are very friendly and will make sure you know about all the latest specials and offers. The store manager is great as well, I can see she runs and treats her staff like family and they never look like they don’t want to be at work. Great overall experience. If you are in back Bay area definitely make sure you check out Smash burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Tenders
ARMANDO RODRIGUEZ
Honestly, I was pretty disappointed with pretty much every aspect except for the speed which we received our food. Unfortunately, we waited for almost 5 minutes before someone came to the register to take our order. When we received our food, the burger was extremely salty, the only reason I finished it was because I was hungry. Also, the cooks in the back were staring at my family for most of the meal. Considering how much we paid, I would not be returning here. The experience and the food was not worth it.
Atmosphere: 1
Food: 2
Service: 1
Kelly Thompson
Exceptional service. My partner loved his burger and fries
Atmosphere: 4
Food: 5
Service: 5
Salvador Gutierrez
Not staffed properly long waits
josh pafundi
Food is solid. Service and speed is horrible. Waited 30 min for a burger and tater tots while there were 2 other customers in the restaurant. Also dishonest, they charged me 4.29 for the total which were listed at 3.99. sure it's 30 cents but it's the concept. Why did I have to see my receipt to get the real price????
I have not given a restaurant, one star and a very long time however, I could not look past all the things that need to be approved here at this location. We waited in line at the counter and there was no one to take her order. I believe the person who was supposed to take our order was also handing out to go orders, takeout orders, and food delivery service orders when she finally came and took our order she got distracted and pulled away from taking her several times which delayed the ordering process. I ordered a chocolate milkshake. It was more like drinking chocolate milk when I finally got it. The food was cold and we both ended up only eating small portions of it. I would not recommend this place until they fix those items.
Atmosphere: 1
Food: 1
Service: 1
Wanted to get a quick bite away from the busy and crowded areas downtown and was really impressed by the food and the team working at Smashburger on Boylston! Pedro was excellent with management and customer service and the entire team was friendly, hardworking, and had good attitudes and work ethic. Burgers were reasonably priced, had allergen-friendly options, and fry portions were generous. Definitely recommend stopping by here for fast and friendly service if busier sit-down restaurants in the area aren't what you need!
Atmosphere: 5
Food: 5
Service: 5
I came in with a bunch of friends half my friends received receipts with numbers and the other half received racist receipts my Asian gf received a receipt (without asking names) she received china and my white friend received blanco not only is this the name they gave us this is the name they put on the receipt
Atmosphere: 1
Food: 1
Service: 1
Yesterday I went with my friends and the food was delicious. A young man called Edison served us very well, he was very kind and attentive all the time.
Atmosphere: 5
Food: 4
Service: 5
The experience was really good and i had a good meal, also the worker Andres was really hardworking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Burgers
Very good place
Atmosphere: 5
Food: 5
Service: 5
Walked in at 6pm. Empty restaurant. Five workers. No one greeted me or acknowledged me. Then when I spoke up they just put up one finger and said hold on. No greeting. I left. It’s the dinner rush and your store on boylston is empty. No mystery as to why.
Service: 1
Excellent burgers and service 👏👏
Atmosphere: 5
Food: 5
Service: 5
Very salty. Dirty tables. Over rated. Nor coming again
Atmosphere: 1
Food: 1
Service: 1
I just had some of the best burgers in the city, and Annel was fantastic! She was incredibly friendly and helped me choose the perfect lunch, even though the restaurant was super busy. The staff was great, and the food was amazing, all served with quick service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I eat at this Boylston St location almost everyday. It’s my favorite lunch spot In the area and the food is real good. Chicken Tenders are amazing! Make sure to grab the bbq sauce. Now that they have the $4.99 menu items, there is no competition for lunch. The best thing about this location is the staff. They are very friendly and will make sure you know about all the latest specials and offers. The store manager is great as well, I can see she runs and treats her staff like family and they never look like they don’t want to be at work. Great overall experience. If you are in back Bay area definitely make sure you check out Smash burger.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Tenders
Honestly, I was pretty disappointed with pretty much every aspect except for the speed which we received our food. Unfortunately, we waited for almost 5 minutes before someone came to the register to take our order. When we received our food, the burger was extremely salty, the only reason I finished it was because I was hungry. Also, the cooks in the back were staring at my family for most of the meal. Considering how much we paid, I would not be returning here. The experience and the food was not worth it.
Atmosphere: 1
Food: 2
Service: 1
Exceptional service. My partner loved his burger and fries
Atmosphere: 4
Food: 5
Service: 5
Not staffed properly long waits
Food is solid. Service and speed is horrible. Waited 30 min for a burger and tater tots while there were 2 other customers in the restaurant. Also dishonest, they charged me 4.29 for the total which were listed at 3.99. sure it's 30 cents but it's the concept. Why did I have to see my receipt to get the real price????
Atmosphere: 2
Food: 4
Service: 1
Loading...