The lady there doesn’t have a good attitude and make bad coffee. This is the iced pecan crunch, there is almost no foam on top as it should. And the quality of drinks is consistently bad as long as she makes it.
———————Update 9/30————— Owner’s response explains why this store has bad review and completely disappointed me so I am lowering my rating from 2 stars to 1.
They did not address the actual issues raised. It is not the customer’s responsibility to teach staff how to make a drink properly. When a customer shares feedback publicly, it’s because they expect it to be taken seriously, not to be told “share it in private so we can ignore it.” This response shows a lack of accountability and a complete disregard for customer experience. Good luck with a business like this.
Atmosphere: 1
Food: 1
Service: 1
José
the worst Starbucks in the world, a real dump, it serves old and cold coffee, the 2 attendants are rude and do it unwillingly, even McDonald's coffee is better
Samantha Bennett
I miss the old staff they had.. John, Jennifer, Sarah, and Ellie! But Cecila and Lydia are definitely amazing people! Everyday I stop by they always memorize my favorite drink in the morning and they always take so great care of me by welcoming me with amazing personality and kindness! I always adore them! Cecila and Lydia thank you always for all that you do.
Atmosphere: 5
Food: 5
Service: 5
pip dorling
This is a great Starbucks! I’ve been coming here for years and all the baristas that work here are outstanding. They really take the time to get to know you and make you feel welcome in their little Starbucks corner of Starmarket! This is one of the only Starbucks locations in the area where I feel that my drink is consistent and made the same way each time I go. Thank you all for the hard work!
Atmosphere: 5
Food: 5
Service: 5
Tereza Guzman
Cecilia and Lydia are amazing! The best customer service in town. I always order London fog hot tea, and it's just perfect every time! Thank you for your service. I love the place ❤️
Davis Martinez
Great people great environment. Love coming here. Lydia and Cecilia are awesome when it it comes to taking care of the customer..
Atmosphere: 5
Food: 5
Service: 5
816briannap
I really enjoyed this location. The staff were extremely friendly and efficient and the store was extremely clean. Parking for the location wasn’t great, but we had someone stay in the car so we didn’t need to pay for parking or anything. The drinks we ordered were made to perfection and tasted excellent!!
Harry
The baristas are nice but they’re clearly understaffed and overworked. The past two times I’ve gone to get coffee their espresso machine was down and there was a long line.
I empathized with the workers, I’ve been a barista and there’s never enough hands when you need them. Better off going to the SB on comm Ave or Harvard, both about 10 minutes away.
Atmosphere: 1
Food: 3
Service: 2
Ahmet Biçici
Baristas are rude and they seems they don't wanna work
The drink was great but they misheard what I asked for even though my eyes were glued to the board behind the NEW drinks!! They did offer to remake it but I said if it tastes good then there is no need!
Atmosphere: 4
Food: 4
Service: 5
Xenia Hernandez
I work as at a hospital about 2 minute walking distance so I go occasionally and so do my coworkers. Today I went to buy a sandwich and the receipt says Sarah was my cashier. Sarah was rude, looked miserable working. Asked for my receipt and with an attitude pointed to where it was printed for me to grab it. Even her coworker was like “you’re not having it today huh.” She looked reluctant and like it was such a chore taking my order. Overall bad customer service. If she is that miserable and won’t treat customers nicely she shouldn’t be there.
Service: 1
David Gale Jr.
I always like to share names of the people who have helped me but every single person that works here is absolutely amazing. Super friendly, quick with any beverage you order, and serving up smiles to everyone. This has been my go to spot since being in the area and will continue to be with the amazing baristas at this location. Also it's in a star market so if you're not up for one of the good options offered there are plenty more to be had. Thank you to all the employees of this location for making the daily dose of caffeine that much better!!!!
Atmosphere: 5
Food: 5
Service: 5
Rhaj Sharma
Five stars to the staff. Overall good, quick in and out kiosk type Starbucks.
Atmosphere: 4
Food: 4
Service: 5
Ryan Kennedy
There is no legitimate reason to buy coffee here, other than to meet once more the cute barista who took ten minutes to make one drink with no one in line. A drink of this kind and caliber could easily be purchased for a couple bucks cheaper at Dunkin, because honestly, the atmosphere is quite the same. This is more of a Starbucks kiosk than a full-blown store and another sad testament to Howard Schultz's need to put his product anywhere and everywhere. There is a great place across the street -- it IS hard to cross the tracks -- that offers better quality coffee and tea at the same price with a fantastic atmosphere.
Great customer service but takes a while.
Atmosphere: 5
Food: 5
Service: 3
The lady there doesn’t have a good attitude and make bad coffee. This is the iced pecan crunch, there is almost no foam on top as it should. And the quality of drinks is consistently bad as long as she makes it.
———————Update 9/30—————
Owner’s response explains why this store has bad review and completely disappointed me so I am lowering my rating from 2 stars to 1.
They did not address the actual issues raised. It is not the customer’s responsibility to teach staff how to make a drink properly. When a customer shares feedback publicly, it’s because they expect it to be taken seriously, not to be told “share it in private so we can ignore it.” This response shows a lack of accountability and a complete disregard for customer experience. Good luck with a business like this.
Atmosphere: 1
Food: 1
Service: 1
the worst Starbucks in the world, a real dump, it serves old and cold coffee, the 2 attendants are rude and do it unwillingly, even McDonald's coffee is better
I miss the old staff they had.. John, Jennifer, Sarah, and Ellie! But Cecila and Lydia are definitely amazing people! Everyday I stop by they always memorize my favorite drink in the morning and they always take so great care of me by welcoming me with amazing personality and kindness! I always adore them! Cecila and Lydia thank you always for all that you do.
Atmosphere: 5
Food: 5
Service: 5
This is a great Starbucks! I’ve been coming here for years and all the baristas that work here are outstanding. They really take the time to get to know you and make you feel welcome in their little Starbucks corner of Starmarket! This is one of the only Starbucks locations in the area where I feel that my drink is consistent and made the same way each time I go. Thank you all for the hard work!
Atmosphere: 5
Food: 5
Service: 5
Cecilia and Lydia are amazing! The best customer service in town. I always order London fog hot tea, and it's just perfect every time!
Thank you for your service. I love the place ❤️
Great people great environment. Love coming here. Lydia and Cecilia are awesome when it it comes to taking care of the customer..
Atmosphere: 5
Food: 5
Service: 5
I really enjoyed this location. The staff were extremely friendly and efficient and the store was extremely clean. Parking for the location wasn’t great, but we had someone stay in the car so we didn’t need to pay for parking or anything. The drinks we ordered were made to perfection and tasted excellent!!
The baristas are nice but they’re clearly understaffed and overworked. The past two times I’ve gone to get coffee their espresso machine was down and there was a long line.
I empathized with the workers, I’ve been a barista and there’s never enough hands when you need them. Better off going to the SB on comm Ave or Harvard, both about 10 minutes away.
Atmosphere: 1
Food: 3
Service: 2
Baristas are rude and they seems they don't wanna work
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
The drink was great but they misheard what I asked for even though my eyes were glued to the board behind the NEW drinks!! They did offer to remake it but I said if it tastes good then there is no need!
Atmosphere: 4
Food: 4
Service: 5
I work as at a hospital about 2 minute walking distance so I go occasionally and so do my coworkers. Today I went to buy a sandwich and the receipt says Sarah was my cashier. Sarah was rude, looked miserable working. Asked for my receipt and with an attitude pointed to where it was printed for me to grab it. Even her coworker was like “you’re not having it today huh.” She looked reluctant and like it was such a chore taking my order. Overall bad customer service. If she is that miserable and won’t treat customers nicely she shouldn’t be there.
Service: 1
I always like to share names of the people who have helped me but every single person that works here is absolutely amazing. Super friendly, quick with any beverage you order, and serving up smiles to everyone. This has been my go to spot since being in the area and will continue to be with the amazing baristas at this location. Also it's in a star market so if you're not up for one of the good options offered there are plenty more to be had. Thank you to all the employees of this location for making the daily dose of caffeine that much better!!!!
Atmosphere: 5
Food: 5
Service: 5
Five stars to the staff. Overall good, quick in and out kiosk type Starbucks.
Atmosphere: 4
Food: 4
Service: 5
There is no legitimate reason to buy coffee here, other than to meet once more the cute barista who took ten minutes to make one drink with no one in line. A drink of this kind and caliber could easily be purchased for a couple bucks cheaper at Dunkin, because honestly, the atmosphere is quite the same. This is more of a Starbucks kiosk than a full-blown store and another sad testament to Howard Schultz's need to put his product anywhere and everywhere. There is a great place across the street -- it IS hard to cross the tracks -- that offers better quality coffee and tea at the same price with a fantastic atmosphere.
Atmosphere: 1
Food: 3
Service: 2
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