Friendly and helpful baristas despite the volume of the crowds they get all day. My drink was made well, and the store was quite lively with a nice ambiance. Will definitely return to this location.
Michael Forkash
Service is good. The food took a bit of time to come out, but it was warm and good. The lattes are always made well here. It’s my go-to coffee shop, and it doesn’t disappoint.
Atmosphere: 3
Food: 4
Service: 3
Ezra Pearson
Keeping it factual, weird experience as a tourist and former sbuxer: birthday drink ordered in the middle of the day, one simple customization. Took 25 minutes, came back nasty/not what was ordered, wrote nothing on the cup. 4-5 people behind the counter. Location needs training :)
Edited to add ten minutes later I saw an employee roll her eyes in the face of a customer who was asking about his drink because it’s been so long. This is so weird lol and I am speaking from personal experience
Chiefs Inc
My latte was perfect, thank you
Food: 5
Service: 5
M R
Rude staff
andy21oh
Restroom code is 2850
Kaitlyn Murphy
I had an extremely disappointing and upsetting experience at this Starbucks. On a very hot day, I was suffering from heat exhaustion and a heavy nosebleed. My partner asked for a cup of water for me, but the barista responded with an exasperated tone and said we had to purchase something to get water.
Until recently, Starbucks had a free water policy something that always reflected basic decency and care for the community. Refusing water in an obvious medical situation is both heartless and dangerous. It’s clear that the company’s priorities have shifted away from customer well-being and toward squeezing every possible dollar, no matter the circumstance.
And while I’m at it, even the blueberry muffin recipe has been changed for the worse.
Atmosphere: 1
Food: 1
Service: 1
James Charles Fan Page
Um... so the worker was lowk not caring ngl. I was informed that my gift two cards had $50. After paying with the first card which according to the cashier only had $6, I paid $1 on the other card. After paying with the first, she legit left without telling us anything and did some other activity while we waited for 3 minutes. She then proceeded to GLARE at me 🙄 then run away to the toaster to have a cha cha 💃 dance session with her coworker. UNACCEPTABLE and VERY UNPROFESSIONAL. Of course, I understand that the weekend is likely the busiest time of the week for these workers, but it does not seem correct to simply leave the customers you are serving without a single explanation. However, all the other workers were very kind and FOCUSED on their tasks and they helped us finish our order. They were very attentive (unlike you know who 😒) during this busy Sunday and they made my drinks in a very expedient timeframe despite our setback. Strawberry lemonade refresher was bussin 😎
Atmosphere: 4
Food: 5
Service: 2
Michael Schwager
Great team - nice and friendly- surprised from Starbucks as I feel their customer service is no longer. Kudos to this manager for creating the right atmosphere
I’m incredibly disappointed with the customer service at this Starbucks location. I stopped by on a hot day and asked for a cup of tap water—something that is typically offered free at most Starbucks locations. Shockingly, they refused unless I made a purchase. This is not only petty but also unwelcoming, especially for a brand that prides itself on community and hospitality. Completely unacceptable and not in line with the experience I’ve had at other Starbucks stores. Won’t be returning to this location.
Kate
I went to this location looking just for a small cup of water. Instead, I was greeted with rudeness and attitude from the “barista” I asked. I had to “buy” something to be served water. It was 90° outside and all I wanted was a small cup of tap water. Btw there’s a state law in Massachusetts that restaurants and businesses are supposed to serve tap water to all guests without having to “buy” something. Unbelievable. What kind of Starbucks is this. I’m boycotting 🥴
Rana T
The baristas here are amazing!! So attentive, attention to detail to make your drink great. Love this store
Atmosphere: 5
Food: 5
Service: 5
Grace Massoudi
Unfortunately, they never get your order right at this Starbucks. I’ve given it a few tries and they never fail at incorrectly or burning the coffee for my drink.
Food: 3
Service: 1
Chao Ji
Beautiful day starts with Starbucks on 359 Newbury street, MA!
Friendly and helpful baristas despite the volume of the crowds they get all day. My drink was made well, and the store was quite lively with a nice ambiance. Will definitely return to this location.
Service is good. The food took a bit of time to come out, but it was warm and good. The lattes are always made well here. It’s my go-to coffee shop, and it doesn’t disappoint.
Atmosphere: 3
Food: 4
Service: 3
Keeping it factual, weird experience as a tourist and former sbuxer: birthday drink ordered in the middle of the day, one simple customization. Took 25 minutes, came back nasty/not what was ordered, wrote nothing on the cup. 4-5 people behind the counter. Location needs training :)
Edited to add ten minutes later I saw an employee roll her eyes in the face of a customer who was asking about his drink because it’s been so long. This is so weird lol and I am speaking from personal experience
My latte was perfect, thank you
Food: 5
Service: 5
Rude staff
Restroom code is 2850
I had an extremely disappointing and upsetting experience at this Starbucks. On a very hot day, I was suffering from heat exhaustion and a heavy nosebleed. My partner asked for a cup of water for me, but the barista responded with an exasperated tone and said we had to purchase something to get water.
Until recently, Starbucks had a free water policy something that always reflected basic decency and care for the community. Refusing water in an obvious medical situation is both heartless and dangerous. It’s clear that the company’s priorities have shifted away from customer well-being and toward squeezing every possible dollar, no matter the circumstance.
And while I’m at it, even the blueberry muffin recipe has been changed for the worse.
Atmosphere: 1
Food: 1
Service: 1
Um... so the worker was lowk not caring ngl. I was informed that my gift two cards had $50. After paying with the first card which according to the cashier only had $6, I paid $1 on the other card. After paying with the first, she legit left without telling us anything and did some other activity while we waited for 3 minutes. She then proceeded to GLARE at me 🙄 then run away to the toaster to have a cha cha 💃 dance session with her coworker. UNACCEPTABLE and VERY UNPROFESSIONAL. Of course, I understand that the weekend is likely the busiest time of the week for these workers, but it does not seem correct to simply leave the customers you are serving without a single explanation. However, all the other workers were very kind and FOCUSED on their tasks and they helped us finish our order. They were very attentive (unlike you know who 😒) during this busy Sunday and they made my drinks in a very expedient timeframe despite our setback. Strawberry lemonade refresher was bussin 😎
Atmosphere: 4
Food: 5
Service: 2
Great team - nice and friendly- surprised from Starbucks as I feel their customer service is no longer. Kudos to this manager for creating the right atmosphere
Atmosphere: 5
Food: 5
Service: 5
Could use some more seats
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I’m incredibly disappointed with the customer service at this Starbucks location. I stopped by on a hot day and asked for a cup of tap water—something that is typically offered free at most Starbucks locations. Shockingly, they refused unless I made a purchase. This is not only petty but also unwelcoming, especially for a brand that prides itself on community and hospitality. Completely unacceptable and not in line with the experience I’ve had at other Starbucks stores. Won’t be returning to this location.
I went to this location looking just for a small cup of water. Instead, I was greeted with rudeness and attitude from the “barista” I asked. I had to “buy” something to be served water. It was 90° outside and all I wanted was a small cup of tap water. Btw there’s a state law in Massachusetts that restaurants and businesses are supposed to serve tap water to all guests without having to “buy” something. Unbelievable. What kind of Starbucks is this. I’m boycotting 🥴
The baristas here are amazing!! So attentive, attention to detail to make your drink great. Love this store
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, they never get your order right at this Starbucks. I’ve given it a few tries and they never fail at incorrectly or burning the coffee for my drink.
Food: 3
Service: 1
Beautiful day starts with Starbucks on 359 Newbury street, MA!
Loading...