Beautiful day starts with Starbucks on 359 Newbury street, MA!
Las lo
Dirtiest starbucks i’ve ever been to in my life. Even starbucks in the ghetto are cleaner than this.
Siaržuk Saĭ
Just saw the woman who asked to use the restroom for her 2 small kids around 6 years old. They refused saying that this is new Starbucks policy. Terrible!
Nick Wood
Made me buy something to use the bathroom but the other 5 people behind me did not have to I wonder what that's called
M Chamberlain
stopped in for a small drink when out with friends - left the store and noticed that it was filled to the brim with ice. took a closer look and on the label the employee had for some reason put “extra ice” as an instruction. spent almost $6 on a cup of ice with a few teaspoons of liquid, would not recommend this location
Morgen Z
terrible services! I ask the bathroom code before my wife buy the drink , she say you must buy the drink first ! Ok it is how terrible service you are , never come back !
lourdes maytorena
I had a very disappointing experience at this Starbucks. I asked for a simple cup of water and was told I had to buy something first. This is completely unacceptable — Starbucks is supposed to offer water for free. Being denied basic courtesy shows terrible customer service. I won’t be coming back to this location and would not recommend it to others.
Lucy Backman
Ordered a Venti iced matcha and it was less than halfway full when I picked it up - over halfway foam. (Will attach picture) when I showed them and asked if they could add more matcha they said no but they could fill it with milk if I wanted. Pretty upset that I paid almost $8 for a cup that was only 1/3 full :(
Julie Mouret
Sooooo bad! Ten minutes waiting for the restrooms, and the staff wouldn’t open the second one because the have “norms”.
Worst experience in a Starbucks ever, either in Europe, US or Canada…
Power Rowing
Some manager was just standing there while I watched my coffee being made, insisted I Stand at the end of the table only. Then I went to the cashier to pick up my ground coffee and she said again, I told you the end of the counter even though I was paying to pick up the coffee I just paid for. She was so rude, rolling her eyes and treating me like trash. Last visit there.
Staff are super nice and it’s great if you plan to order in store but always online order here expecting to have it ready at least 10-30min after the time the app gives
Natalie Avila
One of the little workers decided to knock on the door when I was in the restroom, then complained to me that I was “taking too long” mind you I had been in the restroom for like 5 minutes. AND THIS WAS 40 MINUTES BEFORE CLOSING TIME. just super disrespectful, if you want to close early and leave maybe don’t have a job.
Atmosphere: 1
Food: 1
Service: 1
Mark Roberto
Very slow. They didn’t have decaf so forced me to get a decaf americano and charged me extra for that.
Julián Rodriguez
Every time I go to Starbucks I’m reminded why I usually avoid these places. I swear, it feels as if it’s required for employees to provide minimal service and to act like you’re inconveniencing them by ordering a coffee. But they want more pay. Haha. Pitiful really.
Atmosphere: 2
Food: 3
Service: 1
Ceiling phans
For a company whose marketing revolves around positive customer service, Milo was super rude and uninterested even when I greeted them w kindness. Super sad to see these stores hiring unfriendly people. Your job is what you make of it
Beautiful day starts with Starbucks on 359 Newbury street, MA!
Dirtiest starbucks i’ve ever been to in my life. Even starbucks in the ghetto are cleaner than this.
Just saw the woman who asked to use the restroom for her 2 small kids around 6 years old. They refused saying that this is new Starbucks policy. Terrible!
Made me buy something to use the bathroom but the other 5 people behind me did not have to I wonder what that's called
stopped in for a small drink when out with friends - left the store and noticed that it was filled to the brim with ice. took a closer look and on the label the employee had for some reason put “extra ice” as an instruction. spent almost $6 on a cup of ice with a few teaspoons of liquid, would not recommend this location
terrible services! I ask the bathroom code before my wife buy the drink , she say you must buy the drink first ! Ok it is how terrible service you are , never come back !
I had a very disappointing experience at this Starbucks. I asked for a simple cup of water and was told I had to buy something first. This is completely unacceptable — Starbucks is supposed to offer water for free. Being denied basic courtesy shows terrible customer service. I won’t be coming back to this location and would not recommend it to others.
Ordered a Venti iced matcha and it was less than halfway full when I picked it up - over halfway foam. (Will attach picture) when I showed them and asked if they could add more matcha they said no but they could fill it with milk if I wanted. Pretty upset that I paid almost $8 for a cup that was only 1/3 full :(
Sooooo bad!
Ten minutes waiting for the restrooms, and the staff wouldn’t open the second one because the have “norms”.
Worst experience in a Starbucks ever, either in Europe, US or Canada…
Some manager was just standing there while I watched my coffee being made, insisted I
Stand at the end of the table only. Then I went to the cashier to pick up my ground coffee and she said again, I told you the end of the counter even though I was paying to pick up the coffee I just paid for. She was so rude, rolling her eyes and treating me like trash. Last visit there.
Restaurantji Recommends
Staff are super nice and it’s great if you plan to order in store but always online order here expecting to have it ready at least 10-30min after the time the app gives
One of the little workers decided to knock on the door when I was in the restroom, then complained to me that I was “taking too long” mind you I had been in the restroom for like 5 minutes. AND THIS WAS 40 MINUTES BEFORE CLOSING TIME. just super disrespectful, if you want to close early and leave maybe don’t have a job.
Atmosphere: 1
Food: 1
Service: 1
Very slow. They didn’t have decaf so forced me to get a decaf americano and charged me extra for that.
Every time I go to Starbucks I’m reminded why I usually avoid these places. I swear, it feels as if it’s required for employees to provide minimal service and to act like you’re inconveniencing them by ordering a coffee. But they want more pay. Haha. Pitiful really.
Atmosphere: 2
Food: 3
Service: 1
For a company whose marketing revolves around positive customer service, Milo was super rude and uninterested even when I greeted them w kindness. Super sad to see these stores hiring unfriendly people. Your job is what you make of it
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