BEAUTIFUL location. Clean, well-kept, calm and peaceful ambiance with plenty of space. I wish I lived closer to this location because I could see myself spending hours here just because of the décor.
Atmosphere: 5
Larissa Miller
Worst customer service, I had the Barista Alejandra make my latte and she took her sweet time making it. She's extremely lazy. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
Dawn Smith
I ordered an iced caramel macchiato with cold foam and oat milk. However, most of it was oat milk. If I wanted just milk, I would’ve went to the grocery store. I did ask the lady if she can add more coffee but she gave me suggestions for next time ( order it upside down or extra shots of espresso) lol little does she know there will be no next time .
Atmosphere: 4
Food: 2
Service: 1
Jethro Ellison
Excellent
Atmosphere: 5
Food: 5
Service: 5
Amy Housley
Worst customer service ever. The Asian with glasses was incredibly rude, condescending and disrespectful. Should NOT be in a customer service field.
They have forgotten my cold foam 3x’s. Each time they state “it melts”. I watched each time my drink was made, and it wasn’t put on.
philip d
Kind employees. Really cool vibe! Good strawberry acai lemonade
Lili Castro
Beautiful location but always avoid coming here. It doesn’t matter how far in advance you order… you always have to wait. The location in Assembly Row gets more packed and I’ll get my drink faster there than the Charlestown location 🙃
John Newman
My very last visit here, I waited 35 mins for both food and drink. The workers were great but you can easily tell that they were heavily understaffed for the day
kaelyn gilbert
The worker pat isn’t friendly at all.. I’ve over heard her complaining about customers and also seen her sticking her hands down her pants!! so unsanitary!! Personally I wouldn’t want her handling my food or drinks..
Oliver Soward
Asked for a drink with no ice and the employee took the drink back and took out the ice with his hands. This was one of the grossest experiences I have ever had at an establishment. Also one of my friends ordered a coffee which was finished and sitting behind the counter for 10+ minutes before its name was called. Very aggravating as I have only bad experiences here.
store manager makes his employees suicidal, not committed to developing any of his staff and shows sociopathic tendencies - sincerely a former employee now happy customer
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Ethos Bottled Water
Sercan Yuksel
Lady don’t even wash their hands after they touch cleaning stuff while they are preparing order.
Service: 1
Emily Kinney
The kindest workers who always go above and beyond!!!!
Atmosphere: 5
Food: 5
Service: 5
Penny
Sadly they tried to take a short cut and substitute Pike coffee (which they were brewing) for a dark roast pour over. Fortunately, I tasted it before I left with it. When questioned the reply was " Oh, we made a mistake." Ah, label said Dark Roast pour over. Your coffee is too expensive to settle for not what I ordered, because it was the easy way out for the barista!!
BEAUTIFUL location. Clean, well-kept, calm and peaceful ambiance with plenty of space. I wish I lived closer to this location because I could see myself spending hours here just because of the décor.
Atmosphere: 5
Worst customer service, I had the Barista Alejandra make my latte and she took her sweet time making it. She's extremely lazy. Do not come here.
Atmosphere: 1
Food: 1
Service: 1
I ordered an iced caramel macchiato with cold foam and oat milk. However, most of it was oat milk. If I wanted just milk, I would’ve went to the grocery store. I did ask the lady if she can add more coffee but she gave me suggestions for next time ( order it upside down or extra shots of espresso) lol little does she know there will be no next time .
Atmosphere: 4
Food: 2
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever. The Asian with glasses was incredibly rude, condescending and disrespectful. Should NOT be in a customer service field.
They have forgotten my cold foam 3x’s. Each time they state “it melts”. I watched each time my drink was made, and it wasn’t put on.
Kind employees. Really cool vibe! Good strawberry acai lemonade
Beautiful location but always avoid coming here. It doesn’t matter how far in advance you order… you always have to wait. The location in Assembly Row gets more packed and I’ll get my drink faster there than the Charlestown location 🙃
My very last visit here, I waited 35 mins for both food and drink. The workers were great but you can easily tell that they were heavily understaffed for the day
The worker pat isn’t friendly at all.. I’ve over heard her complaining about customers and also seen her sticking her hands down her pants!! so unsanitary!! Personally I wouldn’t want her handling my food or drinks..
Asked for a drink with no ice and the employee took the drink back and took out the ice with his hands. This was one of the grossest experiences I have ever had at an establishment. Also one of my friends ordered a coffee which was finished and sitting behind the counter for 10+ minutes before its name was called. Very aggravating as I have only bad experiences here.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
store manager makes his employees suicidal, not committed to developing any of his staff and shows sociopathic tendencies - sincerely a former employee now happy customer
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Ethos Bottled Water
Lady don’t even wash their hands after they touch cleaning stuff while they are preparing order.
Service: 1
The kindest workers who always go above and beyond!!!!
Atmosphere: 5
Food: 5
Service: 5
Sadly they tried to take a short cut and substitute Pike coffee (which they were brewing) for a dark roast pour over. Fortunately, I tasted it before I left with it. When questioned the reply was " Oh, we made a mistake." Ah, label said Dark Roast pour over. Your coffee is too expensive to settle for not what I ordered, because it was the easy way out for the barista!!
Service: 1
Afternoon Latte, no
Atmosphere: 5
Food: 5
Service: 5
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