I just had the most ignorant interaction with the hostess who I was made aware that is “new”.First and foremost I am a hospitality influencer and restaurateur as well as a full service marketing consultant and event planner not to mention that I serve on multiple boards and committees directly associated with the event and hospitality industry. To be told by the hostess when I sat at the bar, that there is “no” food at the bar is ridiculous. I walked in and told the gentleman standing there I was going to sit at the bar if there wasn’t any food there I am sure he would have indicated this hence why I was confused why she even made it a point to approach me. The young lady walks over and goes “are you eating?” I was very confused by her question as well as the fact that she didn’t even greet me with a “Hello” prior to her ignorance. I stated “If there is food to be offered than I may eat” that’s pretty normal as to why people visit restaurants correct? I am aware of the breakfast to lunch transition as I checked prior to my arrival.She then says “well there is no food at the bar and then rolls her eyes followed by “come” and gestured her hand to get up from my seat and follow her like I’m some animal. This felt targeted and I am highly offended. If I needed to ask any additional questions than Gilberto to bartender would have answered them.This behavior is highly unacceptable especially in an establishment as “prestigious” as Stephanie’s on Newbury Street. I am a Boston native and staple in the food and marketing scene and have trained and developed multiple establishments and a huge network of restaurant staff.I requested to speak to a manager - MAX. That transaction was lack luster at best, bringing up the fact that she’s new is not my issue that is a coaching moment and should be apart of the core values. I get it, it’s time to ramp up the hiring however spend time with your staff to understand the do’s and don’t of customer service as Max mentioned how long Stephanie’s has been on Newbury Street - again, I am well aware of the reputation. People take time out of there day to curate and navigate their atmosphere hence I selected to stop at Stephanie’s prior to my meeting with a client.The best part was the bartender Gilberto on the shift who was completely attentive and a high sense of customer service and urgency. He deserves 5+ Stars.Chowder - DeliciousCaesar Salad - GreatCertainly some work to do. I’ll try again next time.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: New England Clam Chowder
Aodhán McCool
It's brighter in there now, so that was pleasant. The calamari is almost entirely pickled peppers, you'll be lucky to get 6-7 piece of actual calamari. Had the fish & chips, fish was bland af, the malted fries were decent, but its not the same as malt vinegar sprinkled over them.
Atmosphere: 4
Food: 3
Service: 5
Kristen L
Delicious food, good service! Very busy for marathon weekend but sat right away and got our food very fast piping hot. Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
Stacey Quandt
I enjoyed the smoked seafood platter. Plenty to share. A bit noisy but this was to be expected on a Saturday afternoon.
Atmosphere: 4
Food: 4
Service: 4
Diana Nunez
Loved it
Atmosphere: 5
Food: 5
Service: 5
Lisa Hamar
Excellent attention to detail, fantastic options, and presentation with care and professionalism.
Atmosphere: 5
Food: 5
Service: 5
Sam Kinison
Everybody was super nice. Portions were great and the quality of food is also really good. My one problem was I asked for the steak rare and it came out medium well. But it was still delicious.The fish and chips were so crispy and yummy. And the clam chowder was really warm and fresh!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: New England Clam Chowder, Angus Skirt Steak & Frites, Fish and Chips
caroline jefferson
soooo delish. it’s super nice inside and the workers were great. mega slay. would 100% recommend. plus portions are huge so u basically get 2 meals out of it
Lina Tsaltampasi
It was a very good choice for lunch. I would like to see more options in the menu.
Atmosphere: 4
Food: 4
Service: 4
Becky Collins (blueayes)
Cheesy corn bread was the perfect afternoon snack as we explored Newbury Street. The espresso martini was one of the best we've had!
Our waitress was helpful and she and the chef were very flexible about adapting our order to exactly what we wanted!
Atmosphere: 4
Food: 5
Service: 5
Logan Gill
This place had a nice, welcoming environment. Our waitress was very nice especially even we were a rather large group and the service was great. The food there was also very good, the rigatoni bolognese was delicious, and others I was with said the same about the skirt steak. Overall a great place to eat and would definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Amanda L
Sat for at least 20 minutes before getting a waitstaff person. Asked for iced latte, got hot espresso poured over ice which resulted in totally watered down coffee and watered down milk at tepid temperature - twice. I wish they had just said they didn't have it. Dessert was dry . Waited another 30+ minutes to get a check. Waitstaff and manger kept looking over and then making eye contact and then purposely looking away . Disappointing as this place used to be great.
Atmosphere: 2
Food: 2
Service: 1
Shawn
We finished our meal and paid the bill. We sat and chatted for a few more minutes... in deep conversation with one another. All of a sudden, we are assuming the manager, came over and abruptly interrupted our conversation and asked us to leave because he had other reservations waiting. If we wanted to stay, we could go to the bar. Look... we get it. However, the way in which the manager approached us and the tone and words he used to essentially tell us to "GTFO," was not what we were used to at Stephanie's. They have always been one of our favorite brunch spots but after that interaction, we will not be returning. Customer service goes a long way these days and there are kinder ways to ask paying guests to "GTFO." A shame.
I just had the most ignorant interaction with the hostess who I was made aware that is “new”.First and foremost I am a hospitality influencer and restaurateur as well as a full service marketing consultant and event planner not to mention that I serve on multiple boards and committees directly associated with the event and hospitality industry. To be told by the hostess when I sat at the bar, that there is “no” food at the bar is ridiculous. I walked in and told the gentleman standing there I was going to sit at the bar if there wasn’t any food there I am sure he would have indicated this hence why I was confused why she even made it a point to approach me. The young lady walks over and goes “are you eating?” I was very confused by her question as well as the fact that she didn’t even greet me with a “Hello” prior to her ignorance. I stated “If there is food to be offered than I may eat” that’s pretty normal as to why people visit restaurants correct? I am aware of the breakfast to lunch transition as I checked prior to my arrival.She then says “well there is no food at the bar and then rolls her eyes followed by “come” and gestured her hand to get up from my seat and follow her like I’m some animal. This felt targeted and I am highly offended. If I needed to ask any additional questions than Gilberto to bartender would have answered them.This behavior is highly unacceptable especially in an establishment as “prestigious” as Stephanie’s on Newbury Street. I am a Boston native and staple in the food and marketing scene and have trained and developed multiple establishments and a huge network of restaurant staff.I requested to speak to a manager - MAX. That transaction was lack luster at best, bringing up the fact that she’s new is not my issue that is a coaching moment and should be apart of the core values. I get it, it’s time to ramp up the hiring however spend time with your staff to understand the do’s and don’t of customer service as Max mentioned how long Stephanie’s has been on Newbury Street - again, I am well aware of the reputation. People take time out of there day to curate and navigate their atmosphere hence I selected to stop at Stephanie’s prior to my meeting with a client.The best part was the bartender Gilberto on the shift who was completely attentive and a high sense of customer service and urgency. He deserves 5+ Stars.Chowder - DeliciousCaesar Salad - GreatCertainly some work to do. I’ll try again next time.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: New England Clam Chowder
It's brighter in there now, so that was pleasant. The calamari is almost entirely pickled peppers, you'll be lucky to get 6-7 piece of actual calamari. Had the fish & chips, fish was bland af, the malted fries were decent, but its not the same as malt vinegar sprinkled over them.
Atmosphere: 4
Food: 3
Service: 5
Delicious food, good service! Very busy for marathon weekend but sat right away and got our food very fast piping hot. Can't wait to go back.
Atmosphere: 5
Food: 5
Service: 5
I enjoyed the smoked seafood platter. Plenty to share. A bit noisy but this was to be expected on a Saturday afternoon.
Atmosphere: 4
Food: 4
Service: 4
Loved it
Atmosphere: 5
Food: 5
Service: 5
Excellent attention to detail, fantastic options, and presentation with care and professionalism.
Atmosphere: 5
Food: 5
Service: 5
Everybody was super nice. Portions were great and the quality of food is also really good. My one problem was I asked for the steak rare and it came out medium well. But it was still delicious.The fish and chips were so crispy and yummy. And the clam chowder was really warm and fresh!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: New England Clam Chowder, Angus Skirt Steak & Frites, Fish and Chips
soooo delish. it’s super nice inside and the workers were great. mega slay. would 100% recommend. plus portions are huge so u basically get 2 meals out of it
It was a very good choice for lunch. I would like to see more options in the menu.
Atmosphere: 4
Food: 4
Service: 4
Cheesy corn bread was the perfect afternoon snack as we explored Newbury Street. The espresso martini was one of the best we've had!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
consistently good food and vibes.
Our waitress was helpful and she and the chef were very flexible about adapting our order to exactly what we wanted!
Atmosphere: 4
Food: 5
Service: 5
This place had a nice, welcoming environment. Our waitress was very nice especially even we were a rather large group and the service was great. The food there was also very good, the rigatoni bolognese was delicious, and others I was with said the same about the skirt steak. Overall a great place to eat and would definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Sat for at least 20 minutes before getting a waitstaff person. Asked for iced latte, got hot espresso poured over ice which resulted in totally watered down coffee and watered down milk at tepid temperature - twice. I wish they had just said they didn't have it. Dessert was dry . Waited another 30+ minutes to get a check. Waitstaff and manger kept looking over and then making eye contact and then purposely looking away . Disappointing as this place used to be great.
Atmosphere: 2
Food: 2
Service: 1
We finished our meal and paid the bill. We sat and chatted for a few more minutes... in deep conversation with one another. All of a sudden, we are assuming the manager, came over and abruptly interrupted our conversation and asked us to leave because he had other reservations waiting. If we wanted to stay, we could go to the bar. Look... we get it. However, the way in which the manager approached us and the tone and words he used to essentially tell us to "GTFO," was not what we were used to at Stephanie's. They have always been one of our favorite brunch spots but after that interaction, we will not be returning. Customer service goes a long way these days and there are kinder ways to ask paying guests to "GTFO." A shame.
Atmosphere: 4
Food: 4
Service: 2